Towne Toyota

I never in a million years thought I could ever have such a TERRIBLE experience at a car dealership as the one I had at Towne Toyota. After calling 2 times to tell them I would be coming in to test drive a u a TERRIBLE experience at a car dealership as the one I had at Towne Toyota. After calling 2 times to tell them I would be coming in to test drive a used Toyota Sienna with 2 of my daughters and being told it would be ready to go for me when I got there, I arrived to the dealership and was handed off to Charmaine. She said the car wasn't ready and that she would go get it. After waiting for 25 minutes, she pulled up in a different Sienna that was DIRTY and had just been turned in off a lease. She expected me to test drive that one. The seats were covered in dirt and crumbs and I'm not exaggerating- it was disgusting. I refused to drive it. I asked where the Sienna I came to see was and she told me it was in the back of the lot. I walked all the way back there to find the one I came to see blocked in by a Rav4 with a flat tire. After leaving there in disgust, I called the manager on Monday and spoke with him. He encouraged me to give them another chance, I chose to go back and test drove 2 different Sienna's including the one I originally went to see. I had to leave to get my kids after school, and said we could work out a deal over the phone. When I called later, they didn't like the fact that they could use the price the listed online rather than the one they listed on the car and made up ways to try and get the price of the car back up. It was a horrible experience and I reported them to Toyota. Don't do business there. More

I had done my comparisons, test drives, and all that. I went online to find the best price I could. I spoke with David, a sales manager, and agreed on a price for a new corolla. I went into the dealershi went online to find the best price I could. I spoke with David, a sales manager, and agreed on a price for a new corolla. I went into the dealership and met with Michael Mero who showed me the car I wanted and made what can normally be a painful experience with a dealership, easy. I got the price that was agreed upon without a hassle and Michael was quick with his part (paperwork, etc). I have now bought 2 cars from Towne (a Sienna and a Corolla) and they do seem honest. More

I was in need of a new car and David helped me pick the right car for my needs. David was very knowledgeable and helped me get through the process. He, along with everyone else who I dealt with, were all right car for my needs. David was very knowledgeable and helped me get through the process. He, along with everyone else who I dealt with, were all friendly and very helpful. I have purchased new and used cars from Towne Toyota in the past and will continue to do so. More

Towne Toyota in Ledgewood has the best Parts Department of any car dealer I have ever visited. I have only owned Toyota/Scion vehicles since 1985, purchasing these vehicles at Toyota dealers and privately of any car dealer I have ever visited. I have only owned Toyota/Scion vehicles since 1985, purchasing these vehicles at Toyota dealers and privately. I do my own repairs on them. I discovered very early during this time that Towne Toyota had a "Do It Yourself" program which not only gave me a discount on original equipment parts, but great service on the small parts I had the need to order. The countermen, Al Perotti, Steve Brady, and Dmitri, always take the time to specify the parts I need. They show me a diagram of the vehicle section from which I need repair parts, allowing me to choose exactly what I need. This is very valuable to me, because only the proper parts are ordered, saving me time in vehicle repair. Parts ordered are almost always delivered the next day. I also purchase cases of oil filters and T-IV trans fluid for regular maintenance. Because of the great Towne Toyota Parts Department, I have purchased two pick up trucks there (1994 and 2003) and have brought friends there who have purchased vehicles (2001 and 2005). I always give Towne an opportunity to give me their best price on a new Toyota or Scion vehicle I purchase, even though there are Toyota dealers closer to my home. More

I love Toyota so much because Marcos helps me all the time. He is the greatest so is all the staff as much as I enjoy doing all the business with them I feel like they are all my friends. I feel very com time. He is the greatest so is all the staff as much as I enjoy doing all the business with them I feel like they are all my friends. I feel very comfortable talking to all of them because they always are helping me out and make me feel very comfortable and I highly recommend people to go do business with them and buy cars from them. More

David is an amazing sales person. I would recommend to both firends and family. He helped me find the car of my dreams. Dave is not just a great salesman he is a wonderful young man! Towne Toyota is both firends and family. He helped me find the car of my dreams. Dave is not just a great salesman he is a wonderful young man! Towne Toyota is looking to have a salesman like Dave at their dealership... Thank you, Patti Klein More

From the time my husband and I walked into the dealership to the time we drove away in our new Yaris to the followup calls, we cannot say enough about the high quality of the customer service. They really li to the time we drove away in our new Yaris to the followup calls, we cannot say enough about the high quality of the customer service. They really listened to our reason for buying a new car, then put us in the perfect vehicle to meet those requirements. We are extremely happy with our purchase and would recommend Towne Toyota to anyone we know who is looking for a new vehicle. We have owned two Toyotas in the past and loved each one, so it was a natural for us to go back to this manufacturer...the employees at Towne Toyota made it a perfect match. Thank you! More

Low stress, very professional, treated us well from the outset. We were surprised by how great these folks were. We hadn't intended to purchase a vehicle, yet we did and are, currently, very pleased. outset. We were surprised by how great these folks were. We hadn't intended to purchase a vehicle, yet we did and are, currently, very pleased. More

Our sales person, Mat, was the BEST sales person I have EVER dealt with. I have bought many cars over the years and he was heads and shoulders above any other sales rep. that I have dealt with. Working wit EVER dealt with. I have bought many cars over the years and he was heads and shoulders above any other sales rep. that I have dealt with. Working with him on purchasing our car (RAV4) was a real pleasure. He was very knowledgeable about all aspects of his job. He was very personable, professional, courteous and helpful. He took all the time with me that I needed. I never felt rushed or pushed. He knew his merchandise perfectly and was able to answer any question I asked him with ease and accuracy. Dealing with him was a great experience and I would highly recommend him to any friends or family looking to purchase a car. My positive experience working with Mat will bring me back to your dealership again next time I need a car. I could not have asked for a better car buying experience. Thank you Mat, EXCELLENT job. With respect to the dealership itself: This is my first time dealing with them so my experience so far is limited to my dealings with Mat last night when we purchased our new car. My initial impressions were that that the dealership was clean and attractive. I liked the comfort of the waiting room (the seats, TV, coffee). The receptionist and the finance person dealt with us professionally and courteously. We felt the dealership gave us a very fair price. Overall it was an excellent buying experience. More

We had a great experience at Towne Toyota purchasing a certified pre-owned Rav4. They were very accommodating during the negotiation process and were willing to do what it took (within reason of course!) certified pre-owned Rav4. They were very accommodating during the negotiation process and were willing to do what it took (within reason of course!) to sell their vehicle. It was a win-win situation for everybody and we were able to leave with the car that day! More