Towne Toyota

I have been bringing my 2004 Toyota Corolla to Towne Toyota for more than 5 years. The service department is well organized and efficient, and the people are friendly and helpful. All of my experience Toyota for more than 5 years. The service department is well organized and efficient, and the people are friendly and helpful. All of my experiences there have been good, and I have never had a single problem with the work they have done on my car. It is done right the first time. More

Very Good Experience. Needed to do my homework to make sure I was comfortable with the final sale price to me as a returning customer (5th car purchase from Towne Toyota). sure I was comfortable with the final sale price to me as a returning customer (5th car purchase from Towne Toyota). More

I had a wonderful experience leasing my first vehicle with Marco. I got an extremely fair price for a 2011 Rav 4. Unfortunately, on the way home from the dealership a deer ran into my new car! Marco and with Marco. I got an extremely fair price for a 2011 Rav 4. Unfortunately, on the way home from the dealership a deer ran into my new car! Marco and Solomon picked me up and gave me a loaner car until I could contact my insurance company. They made sure my vehicle got to the auto body shop. The also spoke directly to the auto shop to make sure I would receive brand new Toyota parts for my vehicle. Marco called me a few days later to make sure there wasn't anything else they could help me with. Ledgewood Toyota genuinely cared about my well being, not just selling a car. This was the second vehicle I purchased/leased at this location and will never go anywhere else! I highly recommend Marco and the sales team at Toyota of Ledgedwood! More

The dynamic duo, this was my 2nd purchase in a year from this dealership. My 1st purchase with Spencer and 2nd with Frank. Another fantastic experience and these two were the best part of it. I purchased this dealership. My 1st purchase with Spencer and 2nd with Frank. Another fantastic experience and these two were the best part of it. I purchased my vehicle and drove away happy. If I were you, I would go to Towne Toyota and ask specifically to work with Spencer and Frank. You won't be disappointed with your experience. Thanks again guys! More

David Decker was exactly the type of salesman I love to deal with. He was friendly, honest, and straightforward. He gave me the information I needed but did not pressure me. He did followup and was just a deal with. He was friendly, honest, and straightforward. He gave me the information I needed but did not pressure me. He did followup and was just a pleasure to deal with. I feel I got a great price and the whole sales experience was painless. Would recommend Dave and Towne Toyota highly. More

I was due for a 65,000 mile oil change on a 2005 Toyota Celica. I had just gotten a coupon in for a service and alignment and I thought I'd get both done since I’d recently gotten new tires. The car wen Celica. I had just gotten a coupon in for a service and alignment and I thought I'd get both done since I’d recently gotten new tires. The car went in with the steering wheel at the 11:58 position at 2PM. 2 hours later; they told me my car was done. I paid for the service and alignment and left the dealership. As soon as I got on the road, I almost hit the car in the left lane. My steering wheel had to be at the 12:07 position for the car to go straight! I took a U-turn and went right back to the dealership. When I reached the dealership, Dave Durnal told the technician who performed the alignment to take the car for a road test with me. This is the first lie; even though the service and alignment description both "Road Test Vehicle", the road test couldn’t have been done because of the condition I received the car back in. Not to mention that I was standing outside since the time the car came off the alignment rack and I did not see them take it for a road test. After the road test, the technician took the car back into the shop and rotated the tires. The second lie since the service description I performed stated "Rotate Tires”. They rotated the tires and told me that I was good to go. I got back on the road and the same thing happened. Again, I took the U-turn and went right back to the dealership. I walked in again saying that I need this fixed and I want to be dropped home or I want a loaner car until the problem is fixed. Dave told me that there's nothing more they can do and that they "don't want to deal with this vehicle anymore since we did all we could" I asked if they would revert the alignment to what it was earlier since it was much better then. Dave didn’t answer my question and went to say “Our machine isn’t wrong” and that I would be refunded. He then went on to say that my tires are bad. I told Dave that my tires are new high quality (Michelin Pilot Exalto Sport) and have less than 500 miles on it. Dave still argued and told me that my tires are causing my problems since everything they did and checked is 100% right. Dave also went on and told me that I should get tires from them so they can properly balance them and gave me prices for that. I told Dave that the likelihood of tires causing this is extremely slim and incorrect balancing would cause vibration instead but Dave ensured that the problem was with my tires and showed with his attitude that he didn’t want to discuss this matter any further. It was 6:00 PM, 6 hours after I dropped the car off and I had not eaten lunch so I just took my car and left. The next day in Connecticut (I had to drive 3 hours which is another reason I was extremely upset), I took my car to a 3rd party repair shop (Modern Tire) where they performed an alignment within 25 minutes. Now my steering wheel is straight and my car goes straight. There was nothing wrong with the tires. According to the technician, Toyota didn’t have my steering wheel straight when they performed the alignment. I do not recommend this dealership to anybody. I thought they'd take care of a semi rare car (2005 Celica GT with Action Package), I was highly mistaken. Did I mention that after I saw my car go through the oil change, the rear bumper was dislodged from the left side. Of course, when I told the technician he told me that the damage was already there (No it wasn't, I'm really secure with my car). More

I never in a million years thought I could ever have such a TERRIBLE experience at a car dealership as the one I had at Towne Toyota. After calling 2 times to tell them I would be coming in to test drive a u a TERRIBLE experience at a car dealership as the one I had at Towne Toyota. After calling 2 times to tell them I would be coming in to test drive a used Toyota Sienna with 2 of my daughters and being told it would be ready to go for me when I got there, I arrived to the dealership and was handed off to Charmaine. She said the car wasn't ready and that she would go get it. After waiting for 25 minutes, she pulled up in a different Sienna that was DIRTY and had just been turned in off a lease. She expected me to test drive that one. The seats were covered in dirt and crumbs and I'm not exaggerating- it was disgusting. I refused to drive it. I asked where the Sienna I came to see was and she told me it was in the back of the lot. I walked all the way back there to find the one I came to see blocked in by a Rav4 with a flat tire. After leaving there in disgust, I called the manager on Monday and spoke with him. He encouraged me to give them another chance, I chose to go back and test drove 2 different Sienna's including the one I originally went to see. I had to leave to get my kids after school, and said we could work out a deal over the phone. When I called later, they didn't like the fact that they could use the price the listed online rather than the one they listed on the car and made up ways to try and get the price of the car back up. It was a horrible experience and I reported them to Toyota. Don't do business there. More

I had done my comparisons, test drives, and all that. I went online to find the best price I could. I spoke with David, a sales manager, and agreed on a price for a new corolla. I went into the dealershi went online to find the best price I could. I spoke with David, a sales manager, and agreed on a price for a new corolla. I went into the dealership and met with Michael Mero who showed me the car I wanted and made what can normally be a painful experience with a dealership, easy. I got the price that was agreed upon without a hassle and Michael was quick with his part (paperwork, etc). I have now bought 2 cars from Towne (a Sienna and a Corolla) and they do seem honest. More

I was in need of a new car and David helped me pick the right car for my needs. David was very knowledgeable and helped me get through the process. He, along with everyone else who I dealt with, were all right car for my needs. David was very knowledgeable and helped me get through the process. He, along with everyone else who I dealt with, were all friendly and very helpful. I have purchased new and used cars from Towne Toyota in the past and will continue to do so. More

Towne Toyota in Ledgewood has the best Parts Department of any car dealer I have ever visited. I have only owned Toyota/Scion vehicles since 1985, purchasing these vehicles at Toyota dealers and privately of any car dealer I have ever visited. I have only owned Toyota/Scion vehicles since 1985, purchasing these vehicles at Toyota dealers and privately. I do my own repairs on them. I discovered very early during this time that Towne Toyota had a "Do It Yourself" program which not only gave me a discount on original equipment parts, but great service on the small parts I had the need to order. The countermen, Al Perotti, Steve Brady, and Dmitri, always take the time to specify the parts I need. They show me a diagram of the vehicle section from which I need repair parts, allowing me to choose exactly what I need. This is very valuable to me, because only the proper parts are ordered, saving me time in vehicle repair. Parts ordered are almost always delivered the next day. I also purchase cases of oil filters and T-IV trans fluid for regular maintenance. Because of the great Towne Toyota Parts Department, I have purchased two pick up trucks there (1994 and 2003) and have brought friends there who have purchased vehicles (2001 and 2005). I always give Towne an opportunity to give me their best price on a new Toyota or Scion vehicle I purchase, even though there are Toyota dealers closer to my home. More