Towne Toyota

Brought vehicle for repair. Repair should not take more than 0.5 to 1hours and I was charged 2 hours labor without any explanation of why. All books say labor time is 0.4 hours but not 2 hours. Bottom line than 0.5 to 1hours and I was charged 2 hours labor without any explanation of why. All books say labor time is 0.4 hours but not 2 hours. Bottom line: If you want to be overcharged, please welcome to Towne Toyota. More

I went to lease my 5th vehicle from Towne Toyota last Saturday and had an amazing experience. Heather (who made the appointment for me),Sam the Man (my salesman) and Pete (the closer) were all fanatastic Saturday and had an amazing experience. Heather (who made the appointment for me),Sam the Man (my salesman) and Pete (the closer) were all fanatastic toward me. I leased a new 2013 Corolla and could not be happier. Everyone there treated me like family. I got a great deal and really had a good time the entire time that I was there. I appreciate doing business with people who don't mind getting personal and treating me like a worthy human being. This place wins the standard of excellence award in the level of customer service that they provide. I leased all 5 vehicles from this dealership because I know that they can be counted on to give me a reasonable deal. I'm very loyal to Toyota because Toyota has bee loyal to me. I highly recommend them to anyone interested in getting a good deal. From the bottom of my heart, I thank you Heather, Sam and Pete! You are the best. More

Absolute worst dealership I have ever been to in my life!!!!! I leased my 2010 toyota corolla from here back in 2009 and now the lease is up and I wanted to buy out my lease. So on Friday 8/3 I go in a life!!!!! I leased my 2010 toyota corolla from here back in 2009 and now the lease is up and I wanted to buy out my lease. So on Friday 8/3 I go in and fill out my credit app and after sitting there for over an hour they tell me the computers are down and they can't help me at all and to come back on Monday. So Monday comes and I get 2 phone calls from the dealer ship confirming my appointment with finance for 6:45. So I get there and they tell me that they could not help me again because there were 3 people already in front of me buying new cars and they would have no time to help me because they close a 9. That is crazy but if I was there buying a brand new car and showed up at 830 do you think that they would tell me to come back because there are to busy, I think not. I feel like i was treated very badly at this dealership and I will never come back to them ever again. I work for a car dealership and we would never treat any of our customers like the was I was treated from this place, worst experience I have ever had in my life. More

Refused to honor service contact and to fix a safety recall. Horrible customer service and loyalty. They use the "guess and check" method to diagnose your vehicle's problem at the owners expense. recall. Horrible customer service and loyalty. They use the "guess and check" method to diagnose your vehicle's problem at the owners expense. More

I was not satisfyed with the service department after 3 repeated visits. I recived my vehicle back with NEW issues that were introduced by the extensive recall repair by towne toyota. After they had my veh repeated visits. I recived my vehicle back with NEW issues that were introduced by the extensive recall repair by towne toyota. After they had my vehicle for 10 days my Check engine light came on two days after they returned it to me, spare tire came loose, they broke my U-Joint and proceeded to tell me it was my fault and then tried to sell me an entire new driveline for $1500. I took it to my local shop they replaced the U-Joint for $120. BIG Rip Off!!! They also charged me over $600 in unauthorized repairs. My Battery went dead too. Marty the tech told me two weeks after they had retured the vehicle that they could not keep a charge on my battery. The next week my battey was dead. I found out they shorted out part of my Alpine Audio Navigation system and never told me about it. I was insulted and humiliated by Micael Elston and was told that NOTHING would make me happy by Eric Dix after all this happened. They got paid over $10,000 for this recall repair paid for by toyota and promised my vehicle would be in better shape than when i gave it to them. All I wanted was the vehicle back fromn the recal as good as it was when I gave it to them. It wasn't!!!I have contacted Toyta corporate and have a case implimrnted regarding the Extreamly poor service department. DO Not Go to this Toyota Dealer. They also own toyota of Morristown and every other car dealer named TOWNE. All in all the FREE repair has cost me almost $2000. Thanks Towne Toyota,Moving Forward??? Seriously! More

Every single employee at the dealership was friendly and helpful. I could also tell that my salesman was trying to get the best possible deal for me. I left very satisfied and would recommend this dealersh helpful. I could also tell that my salesman was trying to get the best possible deal for me. I left very satisfied and would recommend this dealership to anyone! More

Michael Mero and Frank Giambattista made my first car leasing experience fantastic. Michael was very helpful and made me feel absolutely comfortable and knew all the answers to my questions. Frank expl leasing experience fantastic. Michael was very helpful and made me feel absolutely comfortable and knew all the answers to my questions. Frank explained all of the "paperwork" in detail and made it very easy for me to understand. I loved my car shopping experience and I love my 2012 Scion tC. More

I placed a deposit on a certified used Toyota and the day I was going to pick up the car, I was told "something happened to it". At first, when I asked for more information, I was told it was "in an accident I was going to pick up the car, I was told "something happened to it". At first, when I asked for more information, I was told it was "in an accident" and at the body shop. When I said I needed to see the car and would go to the body shop, I was told that they sold it. I talked with the Finance Manager two or three nights before I was supposed to pickup the car. He did not even know that the car was already sold. Mistakes can happen, but lying to a customer is not acceptable! The car was sold a week before I was supposed to pick it up. Also, I had to contact my credit card company to get my deposit refunded even thought I had a written receipt saying the deposit was being refunded. More

This is the second time that we have gone here looking to buy a car and have had an issue with them. Several years we saw an suv advertised and called them up. They said it was available and we drove over th buy a car and have had an issue with them. Several years we saw an suv advertised and called them up. They said it was available and we drove over there. When we got there, the salesman said that he made a mistake and tried to sell us a much higher priced suv. We said no thanks and left. We decided to give them a second chance when we were looking for a new car for my wife. Maybe we had a bad salesman the first time. Things like that happen. When we got there, the salesman blew us off. Instead of helping us and giving us information about the car we wanted he curtly told us to look at some cars outside and walked away. Naturally we left without looking at any cars More

David Durnal was very friendly, courteous, and honest in his part in handling the rust recall issue on my Tundra. The "repair" work which was authorized on my vehicle was done promptly- upon return my truc his part in handling the rust recall issue on my Tundra. The "repair" work which was authorized on my vehicle was done promptly- upon return my truck was even washed and dried! Although I have further rust-related repair issues required on my Tundra which I will pursue with Toyota Customer Service my overall experience with Towne Toyota was great. J. Cernek More