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Towne Toyota

Ledgewood, NJ

4.5
372 Reviews

1499 US-46

Ledgewood, NJ

07852

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Showing 372 reviews

December 01, 2014

Great Sales Person I highly recommend their salesperson, Guy Boccardi. He was extremely professional, knowledgable and friendly. I will be recommending him to family and More

by djnils
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Boccardi
Dec 12, 2014 -

Towne Toyota responded

Thank you for taking the time to leave this review for us! On behalf of Guy and the whole team here, we look forward to earning your business in the future.

December 01, 2014

Came from Morristown to Towne Toyota in Ledgewood I was recommended to Towne Toyota after being very unhappy with the dealership close to my home. I was returning my 4th Toyota lease for a new one. I More

by deniseimperiale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Dargenio
Dec 01, 2014 -

Towne Toyota responded

Denise, thank you for taking the time to let us know about your experience here at Towne Toyota! We are thrilled that we could help you get a great deal on your FIFTH Toyota! On behalf of Fred and the entire team here, thank you for letting us earn your business, and happy driving! Enjoy the Rav4!

November 24, 2014

high standards as usual over the years I have gotten in the habit of bringing my Toyota to Towne for all of my service needs. They always meet or exceed my expectations. Car More

by torahron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Giambattista
Nov 24, 2014 -

Towne Toyota responded

Thanks for taking the time to leave this great review! On behalf of our entire service department, thank you for allowing us to earn your business.

November 21, 2014

Sales Person Chris our sales rep was professional, knowledgeable and friendly; he made us feel comfortable. I will recommend him to friends and relatives. I love More

by Caseroo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Primerano
Nov 24, 2014 -

Towne Toyota responded

Our goal is to make sure customers are well informed and comfortable with the entire sales process. Thanks for the great review!

November 21, 2014

Worst after sale service Once they sold you the car then forget them because they don't want to speak to you. All sales people who were so friendly while buying the car will b More

by Monugrover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Primerano
Dec 12, 2014 -

Towne Toyota responded

Hi Mohit, I'm Stephanie, brand manager at Towne Toyota. I am truly sorry to hear this! After purchasing your vehicle from us, you are part of the Towne family, and I want to make sure that you feel that way. Please feel free to contact me directly with any concerns about your vehicle. I can be reached at 973-584-8100 ext. 564 or by email sgrober@townetoyota.com. I will make sure we address any issues you may have.

Jan 20, 2015 -

Monugrover responded

Hello Stephanie... It is good to see that some one is responding from Towne toyota even if it is on some review site as Ii never got any response from any one at Towne toyota after calling them 100s of times. I have got another issue with registration for which i got reply that they will call back and i hope to receive response this time. I will update the experience with this once i get the response.

Jan 21, 2015 -

Towne Toyota responded

Hi Mohit, We are very sorry you still feel this way. Christopher takes his customers very seriously, and has worked alongside you from day one helping you find the right vehicle, for the right price, to best suit you. Chris sees you as a customer for life, and we want you to feel that way about us as well. As he explained to you on the day of the sale, registering out of state license plates is a lengthy process. We must estimate the fees for out-of-state registration, as that varies from state to state, and once we receive the final bill, any amount of money over what we are charged is returned to you, down to the cent. That is why we refunded you $32 the moment we received final paperwork. The registration and document fees you were charged are what every customer in our dealership pays with the purchase of a vehicle, and among other things, it covers the processing and handling of all the paperwork associated with your deal, which we ourselves are charged for. Christopher and Liz in motor vehicles have been in contact with you multiple times regarding this information and have done their best to explain it to you more than once. I do apologize for the delay in Toyota receiving your title, but unfortunately, that mistake was not an error on our side, but rather a 3rd party processing company. All parties have been apprised of the error made and they are rectifying the issue as quickly as they possibly can. I know that myself, Jaime, Chris, and Liz have all reached out to you to help you understand the process following your sale, and I hope we have made things clearer for your along the way. Don't hesitate to let me know if you have any more questions. Thank you!

November 20, 2014

New Car Came in to Toyota looking for a new car. I purchased a 2014 Rav 4, thanks to Josh. He made the experience not so stressful. Thanks Josh from Terry and More

by thicok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Wolfson
Nov 24, 2014 -

Towne Toyota responded

Thanks for taking the time to leave this great review! On behalf of Josh and the entire team here, enjoy the Rav4 and happy driving!

November 18, 2014

Service area is awesome I go to Lisa every time is need service for my car and she is always there with a helping hand. The place is extremely friendly and everyone is laid b More

by Andrew Jaworski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Giambattista
Nov 24, 2014 -

Towne Toyota responded

Hi Andrew, Thank you for taking the time to leave this great review! On behalf of Lisa and the entire service department, we thank you for the opportunity to earn your business and look forward to seeing you next time.

October 29, 2014

Excellent sales person! I was very pleased with the customer service! I highly recommend you ask for Guy the next time you go into Towne Toyota. He is very honest, and knowle More

by Jmdillon1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Boccardi
Oct 29, 2014 -

Towne Toyota responded

We're thrilled to hear about your experience here at Towne Toyota--your satisfaction is our future! On behalf of Guy and our entire staff, thank you for choosing us and enjoy your new car!

October 22, 2014

Great experience Pleasure doing business with this dealership. Both steve and Chris were knowledgable and easy to work with. I Highly recommend this dealership for a More

by mflipp13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Partenio, Chris Primerano
Nov 03, 2014 -

Towne Toyota responded

Thanks for your great feedback! Hassle-free is the way to be here at Towne Toyota and we're glad your shopping experience was enjoyable. On behalf of Chris and Steve, thanks for letting us earn your business.

October 21, 2014

Easy transaction Excellent service from salesman Guy Boccardi. Transaction was easy without the typical xx most dealerships dish out. I purchased through the Costo aut More

by scottdealerr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Freeman, Guy Boccardi
Nov 03, 2014 -

Towne Toyota responded

We're so happy to hear that your experience was fast and easy! On behalf of Guy and the entire team here, thanks for the great feedback and enjoy your new vehicle!

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