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Towne Toyota

Ledgewood, NJ

4.2
369 Reviews

1499 US-46

Ledgewood, NJ

07852

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Showing 369 reviews

November 21, 2014

Worst after sale service Once they sold you the car then forget them because they don't want to speak to you. All sales people who were so friendly while buying the car will b More

by Monugrover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Primerano
Dec 12, 2014 -

Towne Toyota responded

Hi Mohit, I'm Stephanie, brand manager at Towne Toyota. I am truly sorry to hear this! After purchasing your vehicle from us, you are part of the Towne family, and I want to make sure that you feel that way. Please feel free to contact me directly with any concerns about your vehicle. I can be reached at 973-584-8100 ext. 564 or by email sgrober@townetoyota.com. I will make sure we address any issues you may have.

Jan 20, 2015 -

Monugrover responded

Hello Stephanie... It is good to see that some one is responding from Towne toyota even if it is on some review site as Ii never got any response from any one at Towne toyota after calling them 100s of times. I have got another issue with registration for which i got reply that they will call back and i hope to receive response this time. I will update the experience with this once i get the response.

Jan 21, 2015 -

Towne Toyota responded

Hi Mohit, We are very sorry you still feel this way. Christopher takes his customers very seriously, and has worked alongside you from day one helping you find the right vehicle, for the right price, to best suit you. Chris sees you as a customer for life, and we want you to feel that way about us as well. As he explained to you on the day of the sale, registering out of state license plates is a lengthy process. We must estimate the fees for out-of-state registration, as that varies from state to state, and once we receive the final bill, any amount of money over what we are charged is returned to you, down to the cent. That is why we refunded you $32 the moment we received final paperwork. The registration and document fees you were charged are what every customer in our dealership pays with the purchase of a vehicle, and among other things, it covers the processing and handling of all the paperwork associated with your deal, which we ourselves are charged for. Christopher and Liz in motor vehicles have been in contact with you multiple times regarding this information and have done their best to explain it to you more than once. I do apologize for the delay in Toyota receiving your title, but unfortunately, that mistake was not an error on our side, but rather a 3rd party processing company. All parties have been apprised of the error made and they are rectifying the issue as quickly as they possibly can. I know that myself, Jaime, Chris, and Liz have all reached out to you to help you understand the process following your sale, and I hope we have made things clearer for your along the way. Don't hesitate to let me know if you have any more questions. Thank you!

November 21, 2014

Sales Person Chris our sales rep was professional, knowledgeable and friendly; he made us feel comfortable. I will recommend him to friends and relatives. I love More

by Caseroo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Primerano
Nov 24, 2014 -

Towne Toyota responded

Our goal is to make sure customers are well informed and comfortable with the entire sales process. Thanks for the great review!

November 20, 2014

New Car Came in to Toyota looking for a new car. I purchased a 2014 Rav 4, thanks to Josh. He made the experience not so stressful. Thanks Josh from Terry and More

by thicok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Wolfson
Nov 24, 2014 -

Towne Toyota responded

Thanks for taking the time to leave this great review! On behalf of Josh and the entire team here, enjoy the Rav4 and happy driving!

November 18, 2014

Service area is awesome I go to Lisa every time is need service for my car and she is always there with a helping hand. The place is extremely friendly and everyone is laid b More

by Andrew Jaworski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Giambattista
Nov 24, 2014 -

Towne Toyota responded

Hi Andrew, Thank you for taking the time to leave this great review! On behalf of Lisa and the entire service department, we thank you for the opportunity to earn your business and look forward to seeing you next time.

October 29, 2014

Excellent sales person! I was very pleased with the customer service! I highly recommend you ask for Guy the next time you go into Towne Toyota. He is very honest, and knowle More

by Jmdillon1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Guy Boccardi
Oct 29, 2014 -

Towne Toyota responded

We're thrilled to hear about your experience here at Towne Toyota--your satisfaction is our future! On behalf of Guy and our entire staff, thank you for choosing us and enjoy your new car!

October 22, 2014

Great experience Pleasure doing business with this dealership. Both steve and Chris were knowledgable and easy to work with. I Highly recommend this dealership for a More

by mflipp13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Partenio, Chris Primerano
Nov 03, 2014 -

Towne Toyota responded

Thanks for your great feedback! Hassle-free is the way to be here at Towne Toyota and we're glad your shopping experience was enjoyable. On behalf of Chris and Steve, thanks for letting us earn your business.

October 21, 2014

Easy transaction Excellent service from salesman Guy Boccardi. Transaction was easy without the typical xx most dealerships dish out. I purchased through the Costo aut More

by scottdealerr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Freeman, Guy Boccardi
Nov 03, 2014 -

Towne Toyota responded

We're so happy to hear that your experience was fast and easy! On behalf of Guy and the entire team here, thanks for the great feedback and enjoy your new vehicle!

October 17, 2014

great working with Towne toyota They worked hard to get me the ruck I wanted...for the payment I wanted...very fair and resonabke. I am happy to recommend this dealer to friends and More

by alyson.feichtl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Freeman, Isaac Resek
Oct 17, 2014 -

Towne Toyota responded

Alyson, thanks for taking the time to leave this review! We're so glad Isaac and Rich could help get you into the truck you wanted. On behalf of our entire team, thank you for choosing Towne Toyota!

October 14, 2014

Quick, Easy and Straightforward My experience at Towne Toyota was a good. Josh (Wolfson) was my sales rep and he helped me buy a certified pre-owned Prius. Josh was straightforward a More

by pbaluyut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Wolfson
Oct 17, 2014 -

Towne Toyota responded

Thank you for leaving us this great review! We love hearing how quick and easy it was to get you driving your Prius. On behalf of Josh and the entire team at Towne Toyota, enjoy your new car, and thank you for choosing us!

October 08, 2014

Muy Buena Experiencia Fui al dealer y conov=ci a Isaac Resek el me ayudo mucho y me consiguio el pago adecuado el es muy amistoso y me senti muy comodo con la transaccion y More

by el vega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Resek
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