
Town and Country Toyota
Charlotte, NC
Filter Reviews by Keyword
By Type
1,132 Reviews of Town and Country Toyota
Not surprised that we ended up with another Toyota addition; our salesman gets a 10+! Salesman excellent—courteous and respectful and attended to all questions. Toyota Corporation . . . not so addition; our salesman gets a 10+! Salesman excellent—courteous and respectful and attended to all questions. Toyota Corporation . . . not so much. The Toyota dealership corporation advertises a 3.9% interest rate; however, once in the financial part of the transaction we were told they actually do not have that rate to offer, even with an excellent credit score. The best they could offer was 9%, again with an excellent credit score. That type of advertising is deceptive, dishonest, and untruthful. Had we known the truth upfront other arrangements could have been made. Very disappointing. More
We really enjoyed working with Rodney. He showed us exactly what we asked for. Got a great deal. We really love our Rav 4 XLE. I would highly recommend Town and Country Toyota!! He showed us exactly what we asked for. Got a great deal. We really love our Rav 4 XLE. I would highly recommend Town and Country Toyota!! More
I was impressed by their professionalism and the speed to get me in out with the purchase. All appropriate questions were answered. I commend Ziggy for his customer exuberance. I was referred by others, and get me in out with the purchase. All appropriate questions were answered. I commend Ziggy for his customer exuberance. I was referred by others, and based on my experience, I will refer Ziggy and this dealership to other buyers. More
Rodney and Aysar were a dynamic duo while I was shopping for a new car. They were patience and helped me find the perfect vehicle. I had so many questions and they answer them all. I definitely plan to send for a new car. They were patience and helped me find the perfect vehicle. I had so many questions and they answer them all. I definitely plan to send any friends and family looking for a new vehicle, their way. More
very professional, fast and helpful. The team and Amilcar made the experience super efficient and transparent. They allowed me to test drive 3 times and always responsive. Highly recomme The team and Amilcar made the experience super efficient and transparent. They allowed me to test drive 3 times and always responsive. Highly recommend. More
Great experience! Our sales rep Tenotch was great and really helped us with all our questions and concerns. I love my new RAV4 and happy to be a repeat customer of Toy Our sales rep Tenotch was great and really helped us with all our questions and concerns. I love my new RAV4 and happy to be a repeat customer of Toyota. More
Very very poor service, please please don't go here, it is totally waste of time. They don't fix things thoroughly. When you call them they talk rudely. Manager is worst in all. They missed one spot and on is totally waste of time. They don't fix things thoroughly. When you call them they talk rudely. Manager is worst in all. They missed one spot and one missing screw, at first sight you can see easily/clearly. When I pointed out, they said it was not part of the estimate but will reach out to your insurance company and my insurance company told me that it is part of the estimate and the Town and Country Toyota has missed those. When I called them(Town and Country Toyota) "no sorry", we will fix it and will let you know when it ready. When I asked when it will be ready, not sure it may take week or weeks. My insurance company asked me to return rental car as this should have fixed. So I was in bad situation without car. In conclusion Town and Country Toyota's Manager and Staff they talked unprofessionally and they do not have sense of customer service. They don't even listen to you. More
Beware: Deceptive Tactics and Price Gouging From start to finish, my recent experience at Town and Country Toyota was full of dishonesty, incompetence, and a blatant disregard for customer satisfact start to finish, my recent experience at Town and Country Toyota was full of dishonesty, incompetence, and a blatant disregard for customer satisfaction. After having my car towed to Town and Country Toyota for a diagnostic, I was met with false promises and misleading information from the employees. Despite their assurance that they would identify and address the issues with my car, I was left waiting for hours, only to be informed that they were unable to complete the diagnostic. To add insult to injury, they had the audacity to demand $185 simply to release my car and keys back to me. It required arguing with the sales rep and an escalation to management to receive my keys and to not be charged, for absolutely nothing as they informed me "the diagnostic couldnt be completed" They reason, they claimed, was that my car's key had "suddenly" ceased to function, but they had "tried everything they could, including replacing the battery". To fix this they brazenly attempted to extort $1200 from me for a replacement key. I refused to pay $1200 for a replacement key when my key worked just fine that morning. Lo and behold, a simple trip to Autozone and the purchase of a new $9 key battery proved that their diagnosis was nothing short of a scam. My existing key worked perfectly fine once the battery was replaced. Furious and fed up with their deceitful practices, I promptly retrieved my car and sought assistance elsewhere. To my relief, the reputable professionals at another car shop were able to resolve the issue swiftly and at nearly zero cost. In conclusion, I implore all consumers to steer clear of Town and Country Toyota at all costs. If you've made the mistake of purchasing your car there, NEVER take it back for service. Their flagrant dishonesty, price gouging tactics, and lack of accountability are a disgrace to the automotive industry. Save yourself the headache and find a reputable service center that values honesty, transparency, and customer satisfaction. More
I liked my experience at Town and Country Toyota. It was a laid back no rush, no pressure experience. They would offer add-ons and give recommendations but that was it. Rodney A was one of the best It was a laid back no rush, no pressure experience. They would offer add-ons and give recommendations but that was it. Rodney A was one of the best salesmen I have had the pleasure of working with he was very knowledgeable about the vehicles and products they had to offer. I plan on using Town and Country for my next vehicle purchase. More