
Town and Country Toyota
Charlotte, NC
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1,132 Reviews of Town and Country Toyota
Dishonest, unethical and sneaky dealership. I purchased a car a couple weeks ago. Told the salesman and the finance manager that I did NOT want a warranty. They added $3,905 to my loan for a wa I purchased a car a couple weeks ago. Told the salesman and the finance manager that I did NOT want a warranty. They added $3,905 to my loan for a warranty I did not want. When I called and spoke to the General Manager, he was extremely rude and unprofessional. Not allowing me to speak and pushing blame on me. DO NOT TRUST this dealership. READ everything, do not trust the finance manager. He will interrupt you as you are reading through your paperwork to say "Oh, that just say.... lies lies lies" - Do NOT sign anything electronically. Ask for the print out and make them go over the detailed pricing line by line, make sure you get the itemized invoice. If you do not they will add unwanted services and fee, then push blame on you the customer because "you sign it". You are better off buying else where. Toyota should pull their name from this building. I have never experience such dishonestly and deceitful behavior like this! More
Best car buying experience ever! Alex was super responsive and we were able to do most everything online. My time in the dealership was kept to a minimum, yet the team was ver thorou Alex was super responsive and we were able to do most everything online. My time in the dealership was kept to a minimum, yet the team was ver thorough! More
Everyone was very helpful, but the website showed I could buy the car for $32,000 and due to hidden fees, the car actually cost me $35,000. Would not trust their website when purchasing a car there. buy the car for $32,000 and due to hidden fees, the car actually cost me $35,000. Would not trust their website when purchasing a car there. More
Jake did an excellent job working with us in completing the deal. After the test drive, we even changed our mind on which trim/options and he was able to pivot quickly and still close the deal with us. T the deal. After the test drive, we even changed our mind on which trim/options and he was able to pivot quickly and still close the deal with us. This was especially important since we are from out of town and had a long drive ahead of us. Thanks for all your help Jake! More
Everyone was very pleasant, helpful and very fast. Alex Villeda was very accomading and provided excellent customer service. Will definitely recommend. Alex Villeda was very accomading and provided excellent customer service. Will definitely recommend. More
Town and Country Toyota gave me a great buying experience, Rodney Alexander is the man who can make things happen, I was after a specific car that another dealer had quoted me 6 months for and was experience, Rodney Alexander is the man who can make things happen, I was after a specific car that another dealer had quoted me 6 months for and was less than willing to have me test drive a like vehicle. Not Rodney, we test drive the car, he found me the exact spec I was after a delivered in a just a couple of weeks. The purchasing process was simple, Shan the finance guy was a pleasure to work with, paper work was quick an easy and on point. More
Let’s start by saying I sold cars so I know the ugly process ! But not here or at least not with Jeff . He was excellent and easy to work with no hassle no cutting corners and it was FAST ! He worked wi process ! But not here or at least not with Jeff . He was excellent and easy to work with no hassle no cutting corners and it was FAST ! He worked with my credit ( not the best ) and delivered on the vehicle. . But it doesn’t stop there I had questions about the vehicle a week after purchase and his co worker Curtis was amazing also ! They were both Extremely helpful and HONEST ! Seriously can’t even describe how awesome this experience was with Jeff and Curtis ! ( the sales manager Shawn was pleasant also ) !!! Will only buy from these 2 guys ! More