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Town and Country Ford - Service Center

Charlotte, NC

4.7
104 Reviews

104 Reviews of Town and Country Ford - Service Center

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July 30, 2020

Great service Great explanation of work needed and time length was fine. I just didn't receive my car wash like I did with my past services. More

by rosagil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill
Aug 05, 2020 -

Town and Country Ford responded

Thank you for letting us know how we did. We will use your comments to ensure that this doesn't happen in the future. We do hope we can be of assistance in the future. Take care!

July 24, 2020

ALWAYS professional, considerate and accommodating, ALWAYS! Pleasant waiting area, very clean bathroom, never pressured to obtain additional services, answers questions in a way U can understand ! More

by Marypat.hrdlick
Recommend Dealer
Yes
Employees Worked With
Sorry cannot remember
Jul 29, 2020 -

Town and Country Ford responded

Marypat.hrdlick, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, Town and Country Ford

June 23, 2020

Excellent Customer Service The Service department has taken care of my truck as a customer for a long time. Quality service from everyone involved, and always very polite and he More

by YankeesFan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Lomenzo, Mike McPherson
Jun 25, 2020 -

Town and Country Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

June 02, 2020

Godd service, didn't like dead battery... I was in an accident with my Ford F- 150. Town and Country Ford was the first place I thought of to have the truck repaired. They did an excellent j More

by scottmiller8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Shannon
Jun 04, 2020 -

Town and Country Ford responded

Scottmiller8, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2020

I can’t say enough about the professionalism of this place and Mr Frank DeFeo. From the moment I pulled in he made me feel important and he made sure I else’s taken care of all the way around. He stayed More

by Bltizzle31
Recommend Dealer
Yes
Employees Worked With
Frank DeFeo
Apr 23, 2020 -

Town and Country Ford responded

Bltizzle31, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2020

I’ve had my truck in the body shop twice. Daryl Price is the one I had been dealing with for my repairs. I was very satisfied with Darrell in the work and repair on my truck. I would send everyone that ask More

by JBee3rd
Recommend Dealer
Yes
Employees Worked With
Daryl Price ( in the body shop)
Apr 01, 2020 -

Town and Country Ford responded

Jbee3rd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Town and Country Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 30, 2020

Truck Body Damage Repairs My 2014 F-150 was damaged in an accident caused by another party. The Collision Center helped me through the process and were extremely courteous and More

by BTHOMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Epting, Daryl Price
Mar 31, 2020 -

Town and Country Ford responded

Bthompson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Town and Country Ford. We are always more than happy to assist you if anything else comes up. Take care!

March 17, 2020

Fast friendly service. Got me in and out quickly. Friendly staff. Really good experience was late due to accident down below dealership called them and was told not to stress it they would service More

by anitag59
Recommend Dealer
Yes
Employees Worked With
Paula
Mar 18, 2020 -

Town and Country Ford responded

Anitag59, we're happy you found our staff to be so supportive during your experience here at Town and Country Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 03, 2020

Very polite and doing a good job! They have a tough job and they do a good job. Most importantly when there are issues they are there to assist. Ford itself may take a while and may More

by Vasseurhomedesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Steven, Bill, and all the other great staff
Mar 06, 2020 -

Town and Country Ford responded

Hi Vasseurhomedesign, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

February 27, 2020

Not the dealers fault but they had the car for a week with a navigation issues on speaking the street names. Ford tech support claims it’s a software issue and wait for sync update. I have had this issue More

by cabrioguy
Recommend Dealer
Yes
Employees Worked With
Frank service manager
Mar 06, 2020 -

Town and Country Ford responded

Hi Vasseurhomedesign, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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