Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Town and Country Ford - Service Center
Charlotte, NC
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
104 Reviews of Town and Country Ford - Service Center
Sort by
November 23, 2020
Town and Country completed my service promptly and the staff was very courteous and friendly. The waiting area was very clean. They have taken necessary steps for Covid. staff was very courteous and friendly. The waiting area was very clean. They have taken necessary steps for Covid. More
by FlitNC
Employees Worked With
John Lomenzo
November 02, 2020
I had my car at another well known shop and they couldn’t diagnose my DTC (Trouble Codes). I went to Town & Country Ford on Independence Blvd. and spoke with service writer Bill Worthington. He said he was c diagnose my DTC (Trouble Codes). I went to Town & Country Ford on Independence Blvd. and spoke with service writer Bill Worthington. He said he was confident that his top Mustang Tech. (Tim Richardson) could diagnose and repair in short order. 30 minutes after pulling my car not the shop, Bill contacted me in the waiting room and presented me with the damaged / defective part. 45 minutes later, I was paying my repair bill and driving home with no codes in the computer. I’m very happy with the repair. Thank you Tim Richardson and Bill Worthington. More
by Charles J.
Employees Worked With
Bill Worthington, Tim Richardson
October 12, 2020
They are the reason we bought another CMax--the service. They've gone out of their way for me and added services but with no added charge. Much better than the average city dealership that is simply a pup They've gone out of their way for me and added services but with no added charge. Much better than the average city dealership that is simply a puppy mill for cars. Never a hassle with these guys! More
by rickfineout
Employees Worked With
John Lomanzo, Bob Reeke, more...
September 20, 2020
It’s simple; Mike made my experience smooth and convenient! Thanks Mike!!!! I am writing additional words here only because there is a 25 word requirement. convenient! Thanks Mike!!!! I am writing additional words here only because there is a 25 word requirement. More
by Maxie
Employees Worked With
Mike
September 15, 2020
The service writers are great. appts are reasonable. I have had my cars serviced there for years. I also like the resteraunt. I wish I could get a manicure while i was ther. Oh well! have had my cars serviced there for years. I also like the resteraunt. I wish I could get a manicure while i was ther. Oh well! More
by gkunde
Employees Worked With
mike
September 03, 2020
Service advisor was knowledgeable and understanding. Performed maintenance under warranty as expected. I always use Town and Country for all of my maintenance and have never been disappointed. Performed maintenance under warranty as expected. I always use Town and Country for all of my maintenance and have never been disappointed. More
by bbalay
Employees Worked With
Jacob
August 31, 2020
Great service friendly staff was very helpful with my truck. They had to fix the turbo that was a defect.took time to order all parts, but I was happy with the service. truck. They had to fix the turbo that was a defect.took time to order all parts, but I was happy with the service. More
by Chillwill1965
Employees Worked With
NA
August 13, 2020
VERY GOOD The team is very fast in getting the job done, I've never had issues with the quality of the job either. The communication with the customer is also The team is very fast in getting the job done, I've never had issues with the quality of the job either. The communication with the customer is also very good. More
by rospetto85
Employees Worked With
Michael McPherson
July 30, 2020
Quick service Always very friendly and courteous. The truck was serviced quicker than I expected for a 20K service and state emissions test. Place is always clean Always very friendly and courteous. The truck was serviced quicker than I expected for a 20K service and state emissions test. Place is always clean and well kept. Would be a nice touch if they did an outside clean, even a quick wash, as part of it. More
by Brian
Employees Worked With
Michael McPhearson
