Town and Country Ford - Service Center

Nice people good service, what more can you ask for. Thanks Thanks More

Excellent dealership been doing business with them for many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. More

Town and Country Ford on Independence in Charlotte NC is wonderful. They always make me feel welcome and take care of my service needs. wonderful. They always make me feel welcome and take care of my service needs. More

Great dealership. I first started dealing with their service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Exp service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Explorer, I worked with T&C sales and ended up purchasing an Expedition from them. Still great, consistent service. More

I brought my Ford in for scheduled service. Using Town and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to t and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to the service bay, I was promptly greeted and I chose to wait in the service waiting room while my car was serviced. They have a comfortable room and restaurant and clean restrooms nearby. My service was completed in a timely manner, and I was called by the service writer. I prefer more communication from a service writer regarding what the technicians found and any what measurements were made - which is the only reason I did not give Ford a 5 star rating. More

I scheduled to have brake pads replaced. I received several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I hav several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I have the option of taking a rental car. When I get to the service tech he tells me the other reason why my Mustang will not be ready until after lunch is because they had to put the service guy onto another car. My rental car options were a EcoSport or F150. Very upset because I had plans to ride out with my Mustang crew the next day. My car was not ready after lunch. I called the dealership close to closing time because I had not heard from them. The machine damaged my rotor so they had to order the replacement. This was on a Friday and I had to keep the EcoSport until Monday. Friday night I noticed the tag expired in March. Being of a person who works in law enforcement I was not happy about that. When I mentioned that to them I was told they were not aware of that and did not have another rental car. Because I was not prepared to be without my car for the entire weekend I had to keep the rental. I received a call around 10 am on Monday that my car was ready. Tuesday I pressed on the brakes and hear the same squealing sound that I did before I had the brake pads replaced. Needless to say once again not happy. More

I live across town, but I drive to this dealership because they make me feel taken care of instead of taken advantage of! - A WOMAN running errands. because they make me feel taken care of instead of taken advantage of! - A WOMAN running errands. More

I had to take my vehicle in for unscheduled repairs. As usual my service advisor Bill was absolutely great. My vehicle was repaired promptly and I was provided a loaner vehicle while mine was in for repai usual my service advisor Bill was absolutely great. My vehicle was repaired promptly and I was provided a loaner vehicle while mine was in for repairs. I highly recommend this dealership anyone in the market for a new car this is the second vehicle I have bought from this dealership, they are the absolute best More

A routine oil change and tire rotation. They kept me updated and provided service updates via texts and answered my questions as well in a timely manner. Also, washed my car. Very pleased, as always. updated and provided service updates via texts and answered my questions as well in a timely manner. Also, washed my car. Very pleased, as always. More

The advisor asked all the questions, really felt like they cared. Measure the tread depth of my tires also! Follow up with phone call and text message. All was done in a timely manner, they cared. Measure the tread depth of my tires also! Follow up with phone call and text message. All was done in a timely manner, More