Town and Country Ford - Service Center

Terrible service department for EVs. I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment I called 6 weeks ago to get an appointment. They told me that they were backed up and the EV guy wasn't available until today. Had an 8AM appointment this morning and the tech couldn't find my appointment, told me they needed the car for the day as a result. 1- Not properly trained on EVs 2- Can't even properly book an appointment 3- For a 20 minute issue they wanted the car overnight. Bill W was a nice guy but simply couldn't get it done. Embarrassing. More

Jonathan was excellent! He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Tha He kept us up to date on the progress. He also helped us get some touch-up paint and made sure that it was in my car. Plus, he had my car washed! Thank you, Jonathan! More

I would like to thank William Worthingtin and Town and country Ford for the excellent service work done on my 2020 ford 150 You have made your dealership another happy customer Thank you country Ford for the excellent service work done on my 2020 ford 150 You have made your dealership another happy customer Thank you More

The service was excellent! Steve Kinslow was very helpful. He is friendly and knowledgeable about the car. Steve is an active listener and tenacious problem solver.He made sure Steve Kinslow was very helpful. He is friendly and knowledgeable about the car. Steve is an active listener and tenacious problem solver.He made sure that all the recalls were completed on time and kept me posted . I will definitely will recommend to my friends to buy the car from Ford town and Country. I'm very happy with my Ford Mustang GT California Special. In fact I wouldn't buy any other cars. It had great visibility and driving is so smooth. I love it. Your happy customer, Luis G. Quiroz More

I love the customer service and hospitality I was given when I came to get my oil change when I came to get my oil change More

Customer service upon entering the service facility could be friendlier. Service on the vehicle was good, thanks. be friendlier. Service on the vehicle was good, thanks. More

Shannon was outstanding on keeping me up to date about my vehicle during the whole process by email correspondence and when I picked my vehicle up, Bryan came out and walked me through everything that was f vehicle during the whole process by email correspondence and when I picked my vehicle up, Bryan came out and walked me through everything that was fixed along with guaranteeing their work which was fantastic. More

Woke up and realized I had an issue with a switch on my car that was draining the battery dead overnight. We called Town and Country, explain the situation with the car and our need for that vehicle. They car that was draining the battery dead overnight. We called Town and Country, explain the situation with the car and our need for that vehicle. They found a way to work us into the service department that same morning and got us taken care of. Stephen, our service rep was Amazing! The experience between here and Crossroads is unmistakable - Had a similar circumstance happen last year and took it to Crossroads where the car sat for a week before someone even looked at it, and that didn't happen until I raised xxxx. They just earned my new car business both for me, and for my Business. Thank you Town and Country Ford!!! More

On time, staff very friendly. Well organized . The dealership was very clean. I was in and out in no time. Thank you. dealership was very clean. I was in and out in no time. Thank you. More

Shannon, Bryan and the team had a great attitude working hard to deliver my repaired F-150 in a supply chained challenged world. Truck was repaired perfectly! hard to deliver my repaired F-150 in a supply chained challenged world. Truck was repaired perfectly! More