Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Town and Country Ford - Service Center
Charlotte, NC
104 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
104 Reviews of Town and Country Ford - Service Center
Sort by
December 26, 2016
Great service Brought my mustang in for multiple issues. Gary was great and kept me informed. Even offered a loaner car when he knew it was going to take more then Brought my mustang in for multiple issues. Gary was great and kept me informed. Even offered a loaner car when he knew it was going to take more then a day to fix. We have bought 4 cars from here and plan to continue returning. More
by Mchilders2323
Employees Worked With
Gary
December 25, 2016
Mark Page - Excellent service as always! The title says it all. I always get a PERFECT service experience when dealing with Mark. He's the best in the business. Thank you Mark. The title says it all. I always get a PERFECT service experience when dealing with Mark. He's the best in the business. Thank you Mark. More
by MustangGuy
Employees Worked With
Mark Page
November 28, 2015
A Racist Dealership With Disgusting Service!!! Stay Away! I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to I give them 0 stars! Don't even know where to begin with these nasty people! I have a Lincoln with top of the line PremiumCare warranty and Bumper to Bumper. Brought my car in and explained all the issues-all my issues were also verified by another dealership. I had to fight for a rental I was entitled to. John refused to honor my Ford Lincoln warranties and didn't even fix a safety recall with my door locks. John called me on my way out of town and told me he was canceling my rental and would not be paying. I had to literally turn around and come back to Charlotte to turn in the rental and pick up my car that they refused to fix even though they acknowledged all my car issues. John even called the police on my boyfriend saying he was trespassing because he was talking to him about him refusing service and my warranties. This is the most unprofessional dealer I have ever dealt with. I called Lincoln's Client Rationship Center and made a claim. They said that they would be in contact with this dealership because they absolutely cannot refuse to fix a safety recall that is on my car or honor my Ford warranty. This place is a joke! Stay away! More
by PRF31
Employees Worked With
John Lomenzo
June 30, 2015
POOR CUSTOMER SERVICE I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I I brought my 2001 F-150 in for service under warranty. They created a noise in the engine. They refused to fix it. Owner refused to talk to me. I looked at the customer service manager and told him I bought my last ford!! I want to thank them for forcing me to buy Toyota. I have bought two tundra, Seanna van, camry. LOVE THEM won't turn back. More
by Ferland123
Employees Worked With
Service Department
