Back

Town and Country Ford

Charlotte, NC

4.8
295 Reviews
Contact Dealership

5401 E Independence Blvd

Charlotte, NC

28212

Directions

By Type

Showing 295 reviews

May 22, 2023

Simple and straightforward Experience. Kent was full of information and knowledge. Love the new Bronco! More

by CFM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kent
May 23, 2023 -

Town and Country Ford responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

April 27, 2023

After you buy your car their maintenance service department is excellent always works with me takes me right in doesn’t make me wait long very courteous totally my Ford place to go More

by CHERYLLYNNPAQUETTE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Every single person is great there I can’t name a single name because they’re all good
May 03, 2023 -

Town and Country Ford responded

Hi Cheryl, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

April 24, 2023

Great sales experience at T&C, worst service experience. Took 5 months to get recall work complete. They were never ready so it took 5 trips to complete recall work. More

by Chip
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Holt
May 03, 2023 -

Town and Country Ford responded

Hi Chip, We are disappointed to hear that you did not have a more positive experience with us at Town and Country Ford. We hope you are willing to give us another chance. Please reach out to our General Manager at (844) 462-2638 at your earliest convenience so we can work to turn your experience around.

March 27, 2023

Town and Country has met my needs and expectations. I am quite satisfied with services rendered into me. More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Original salesperson is Tres.
Mar 29, 2023 -

Town and Country Ford responded

Dan, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!

March 24, 2023

Very quick and quality work with the job done. Bill Worthington was quick and responsive and then let me know as soon as car finished More

by Dmartin1557
Recommend Dealer
Yes
Employees Worked With
Bill worthington
Mar 29, 2023 -

Town and Country Ford responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

Mar 29, 2023 -

Dmartin1557 responded

Thank you to Bill Worthington for his prompt and courteous service when I brought my vehicle in for a Service on Saturday morning.

February 27, 2023

Dropped off my vehicle for service, and the service tech was fast and efficient in checking me in. Fewer than two hours later I was surprised when he called and told me the vehicle was ready for pickup. C More

by Crash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
Mar 02, 2023 -

Town and Country Ford responded

Hi Crash, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2023

La espera para el cambio de aceite fue corta. En otras ocasiones me an lavado el truck pero esta vez no. Espero que no hayan cambiado. More

by Clarionmax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xxx
Feb 18, 2023 -

Town and Country Ford responded

¡Estamos muy contentos de haber podido ayudarte! Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!

February 15, 2023

I always receive great advice and information from the sales team. They are professional and responsive. More

by frank.d.golden
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kent Bateson mainly but others also assisted
Feb 18, 2023 -

Town and Country Ford responded

Frank, we're happy you have found our staff to be so supportive during your experience here at Town and Country Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2023

Excellent service for the purchase of my Ford Bronco. Didn’t try to pull any fast ones like I’ve heard other dealerships doing. Made the 2.5 year wait worth while. They have my loyalty and vehicle servic More

by RebekahQC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kent
Feb 16, 2023 -

Town and Country Ford responded

Rebekah, we're happy to hear you had such a positive experience with our team! Thank you for the recommendation, and have an amazing day!

February 07, 2023

Town and Country Ford is a wonderful organization which treats every customer as important. They perform the services which are needed to the best of their ability in a professional manner. They are cons More

by SterlingJWard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
Feb 09, 2023 -

Town and Country Ford responded

Hi Sterling, thank you so much for your positive comments about Town and Country Ford! We are always more than happy to assist you if anything else comes up. Take care!

...
7
...