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Town and Country Ford

Charlotte, NC

4.8
296 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 296 reviews

October 12, 2020

They are the reason we bought another CMax--the service. They've gone out of their way for me and added services but with no added charge. Much better than the average city dealership that is simply a pup More

by rickfineout
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lomanzo, Bob Reeke, more...
Oct 14, 2020 -

Town and Country Ford responded

Rickfineout, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2020

I have always been pleased with the services I have gotten, wonderful people also! I would not take my car anywhere else. I love my Ford! More

by Susan B. Hollar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danyl
Sep 28, 2020 -

Town and Country Ford responded

Susan B. Hollar, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! We look forward to your next visit! Take care!

September 25, 2020

listened to explanation of the issue, kept me advised of status and called when completed. Checkout cashier was pleasant. Car was delivered to me with a freshly washed exterior. More

by Edge Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan
Sep 28, 2020 -

Town and Country Ford responded

Edge Driver, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2020

It’s simple; Mike made my experience smooth and convenient! Thanks Mike!!!! I am writing additional words here only because there is a 25 word requirement. More

by Maxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 23, 2020 -

Town and Country Ford responded

Maxie, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 15, 2020

The service writers are great. appts are reasonable. I have had my cars serviced there for years. I also like the resteraunt. I wish I could get a manicure while i was ther. Oh well! More

by gkunde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike
Sep 16, 2020 -

Town and Country Ford responded

Gkunde, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Town and Country Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2020

Service advisor was knowledgeable and understanding. Performed maintenance under warranty as expected. I always use Town and Country for all of my maintenance and have never been disappointed. More

by bbalay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 07, 2020 -

Town and Country Ford responded

Bbalay, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

September 01, 2020

Everyone was so professional, patient, and courteous. I was very pleased with all aspects of the car buying experience!! I would certainly recommend Town & Country Ford to anyone desiring to purchase a new More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston, Karen Robertson (emails), a couple more whose names escape me (sorry)
Sep 04, 2020 -

Town and Country Ford responded

Joanie, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Town and Country Ford

August 31, 2020

Great service friendly staff was very helpful with my truck. They had to fix the turbo that was a defect.took time to order all parts, but I was happy with the service. More

by Chillwill1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Sep 02, 2020 -

Town and Country Ford responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 17, 2020

After two weeks of searching for a car for my wife, Hugh Johnson Jr. was there to answer all of my questions. My family and I were caught in Hurricane Isaias which totaled our brand New Tahoe and we were wi More

by matthew.wilson06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh Johnson JR
Aug 19, 2020 -

Town and Country Ford responded

Hi Matthew, thank you for the kind words. We are still sorry to hear about your Tahoe, but we are glad Hugh was able to help you find your new vehicle. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

Aug 19, 2020 -

Town and Country Ford responded

Hi Matthew, thank you for the kind words. We are still sorry to hear about your Tahoe, but we are glad Hugh was able to help you find your new vehicle. If there's anything else we can do for you, please don't hesitate to reach out. Have a great day!

August 13, 2020

VERY GOOD The team is very fast in getting the job done, I've never had issues with the quality of the job either. The communication with the customer is also More

by rospetto85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McPherson
Aug 19, 2020 -

Town and Country Ford responded

Hi Rospetto85, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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