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Town and Country Ford

Charlotte, NC

4.8
296 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 296 reviews

December 21, 2020

I had to take my vehicle in for unscheduled repairs. As usual my service advisor Bill was absolutely great. My vehicle was repaired promptly and I was provided a loaner vehicle while mine was in for repai More

by Leebo2862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington
December 16, 2020

Excellent car buying experience with this dealership. Friendly staff and very knowledgeable sales staff. Best inventory selection for the model vehicle I was looking for. Competitive financing rates and More

by jrkilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston
November 28, 2020

Thank you for your good service. Ford company is a great company, I will continue to support and wish the Ford company produce more excellent products and great price. More

by Ming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh Johnson
November 27, 2020

A routine oil change and tire rotation. They kept me updated and provided service updates via texts and answered my questions as well in a timely manner. Also, washed my car. Very pleased, as always. More

by laura.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
November 26, 2020

The advisor asked all the questions, really felt like they cared. Measure the tread depth of my tires also! Follow up with phone call and text message. All was done in a timely manner, More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
November 23, 2020

Town and Country completed my service promptly and the staff was very courteous and friendly. The waiting area was very clean. They have taken necessary steps for Covid. More

by FlitNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lomenzo
November 02, 2020

I had my car at another well known shop and they couldn’t diagnose my DTC (Trouble Codes). I went to Town & Country Ford on Independence Blvd. and spoke with service writer Bill Worthington. He said he was c More

by Charles J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington, Tim Richardson
November 02, 2020

This was the easiest experience I've ever had buying a new vehicle. The salesman was informative about the entire process without being "pushy" or overbearing. When we took delivery, he went over everyt More

by Luvin' my truck!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
October 27, 2020

Could not be happier with the buying experience. Carl was extremely helpful throughout the process. Very knowledgeable in the F150 product, as well as the best financing options. If he did not know the answe More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston
October 12, 2020

I had the pleasure of dealing through Suat who was extremely helpful and knowledgable. Karen in Sales Administration was also great to work with. Definitely good people. More

by dramsey46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suat Kokcinar, Karen Robertson
Oct 14, 2020 -

Town and Country Ford responded

Dramsey46, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!

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