Back

Town and Country Ford

Charlotte, NC

4.9
321 Reviews
Contact Dealership

5401 E Independence Blvd

Charlotte, NC

28212

Directions

By Type

Showing 321 reviews

September 20, 2021

Wonderful, supportive staff! Dion and Adam were unusually helpful and without the usual “used car salesman” attitude. More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion and adam
Sep 21, 2021 -

Town and Country Ford responded

Chuck, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2021

Folks were prompt and efficient in explaining the features of the King Ranch F150 diesel truck. Deal closed within an hour in the AM and picked up the vehicle in the afternoon. More

by teamadventures01
Recommend Dealer
Yes
Employees Worked With
Trey & Natalie
Sep 10, 2021 -

Town and Country Ford responded

Hi Teamadventures01, we are very happy to have provided you with such a positive experience! We hope to see you soon!

September 01, 2021

They were excellent they kept me updated on the repairs e my car they sented me emails I don't have anything bad to say they were good if I'm ever in that situation again town and country would be thy one th More

by angeliamintz25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen stokes
Sep 03, 2021 -

Town and Country Ford responded

Angeliamintz25, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2021

How disappointing. It took them 4+ days for any appraisal on my trade in. How do they stay in business with lack of service?? I did everything in good faith. I can’t recommend this dealership for any reason. More

by BLURAYKING
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Decker
Sep 01, 2021 -

Town and Country Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at (704) 557-0596 to speak to our manager directly.

Sep 01, 2021 -

BLURAYKING responded

Unfortunately that will NOT occur. The best I can offer for yours is $38,500 for your 2019 Ford Edge ST. I like it BUT not that much at $39,598. We are also SO short on my trade in. I can sell it as STOCK for $22,500. BUT of all the options I have in it ($8000 worth) would come out. It would take several days to get back to stock form. If interested as is is $28,000. If you see other ones (2020) model, they are on sell used at $26,500-$29,500 as STOCK. So the ball is in your court. I am NOT willing to eat crow on your offer as is.

August 17, 2021

Service was good, the process efficient. Employees were friendly and polite. Will likely continue using T&C Ford for service on y 2020 Ranger. I still have two issues that evidently cannot or will not be More

by quickbeam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Aug 19, 2021 -

Town and Country Ford responded

Hello Quickbeam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2021

My son handled the service this time around without a hitch! It was smooth. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 19, 2021 -

Town and Country Ford responded

Jd, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! We hope to see you soon!

August 02, 2021

Bill worthington, service manager, is so responsive! my A/c died in the middle of a heat wave and despite no availability for an appointment, Bill got me in on the same day, sent me off in a loaner car, an More

by CRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington
Aug 19, 2021 -

Town and Country Ford responded

Crb, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2021

Ordered a new Ford Bronco Outer Banks during the 'global unveiling' online and never once thought about which dealer I would place this through. My local dealerships in central North Carolina are very weak More

by 4easter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene Schoepflin
July 27, 2021

My tire went flat this morning beyond repair. I called several Ford places to see if the service dept could get me in to replace the tire; everyone claimed they couldn't help me out. I called Town and Co More

by Jena Goldberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnathan Holt
Aug 14, 2021 -

Town and Country Ford responded

Jena Goldberg, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 06, 2021

Nice people good service, what more can you ask for. Thanks More

by Littleleona1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suat, Trey,
...
15
...