Town and Country Ford

I scheduled to have brake pads replaced. I received several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I hav several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I have the option of taking a rental car. When I get to the service tech he tells me the other reason why my Mustang will not be ready until after lunch is because they had to put the service guy onto another car. My rental car options were a EcoSport or F150. Very upset because I had plans to ride out with my Mustang crew the next day. My car was not ready after lunch. I called the dealership close to closing time because I had not heard from them. The machine damaged my rotor so they had to order the replacement. This was on a Friday and I had to keep the EcoSport until Monday. Friday night I noticed the tag expired in March. Being of a person who works in law enforcement I was not happy about that. When I mentioned that to them I was told they were not aware of that and did not have another rental car. Because I was not prepared to be without my car for the entire weekend I had to keep the rental. I received a call around 10 am on Monday that my car was ready. Tuesday I pressed on the brakes and hear the same squealing sound that I did before I had the brake pads replaced. Needless to say once again not happy. More

I was so impressed by the fantastic job done by Hugh Johnson who sold me the 2012 Ridgeline. He was friendly, professional and truly cared about giving me a great buying experience. He had me take the Johnson who sold me the 2012 Ridgeline. He was friendly, professional and truly cared about giving me a great buying experience. He had me take the truck for a test drive and answered all my questions. We stayed in contact as the loan process took place and Hugh made sure my bank received the sales invoice. He kept me informed by phone and by text messages. When I called him to tell him I was coming to the dealer with the check, he said the truck would be ready when I got there. I was really grateful that Hugh had me send him a picture of the check because he had another buyer who was interested. Later that day when I arrived, he had everything ready to complete the purchase, just like he said. Throughout this entire process, Hugh was honest and upfront about everything regarding the truck and the purchase. I think his integrity is the thing I will always remember about buying this vehicle. I will gladly recommend Hugh and Town and Country Ford to my friends. Thanks for doing a great job. More

I enjoy doing business with town and country. Everyone is very friendly, helpful and try’s to get what you want at the rate wanted very friendly, helpful and try’s to get what you want at the rate wanted More

I spoke to a sales rep on a Saturday morning over the phone as I live 5 hours away from the dealership. The man I corresponded with said he would try to work out a deal with my brand-new trade-in, yet I phone as I live 5 hours away from the dealership. The man I corresponded with said he would try to work out a deal with my brand-new trade-in, yet I never heard back then had to call the dealership back Monday for a follow-up and come to find out the guy never spoke to the General Manager of Sales/Finance regarding my trade-in. I had to call the dealership back throughout the day and spoke to the Finance guy (his name is possibly Charles...I can't remember but he's the one who has the last say in any deal apparently) who said he would "get right on it" regarding my potential trade-in & purchase. And yet no one called me back to tell me anything about my options regarding a purchase. I ended up buying my Ford Expedition Max from another dealership in NC that actually wanted to sell a car. Horrible customer service and definitely not a client-centered dealership. I do not recommend this Ford dealership-there are too many others in the state of NC that care about customers near and far. P.S. Also, they try to get you to use a CarCash app on your phone to conduct business from a distance which does not work, The app has terrible reviews and I ended up sending all pictures of my trade-in via a zip file and info about my trade-in via text. *I would like to give Empris and Adam a positive shout-out as they were the ones who answered the phones when I called and were eager to help me, unlike others at the dealership; they are the reason why I gave 2 stars for friendliness. More

Always a great experience and will continue to go back. From management to sales to service, all ways there to help. Thank you again T&C From management to sales to service, all ways there to help. Thank you again T&C More

I have never had the purchasing of a car go as smoothly as it did with the team led by David Waterman. My dream team of Adam Halaszynski, Suat and David Waterman, put me into my dream car that I have want as it did with the team led by David Waterman. My dream team of Adam Halaszynski, Suat and David Waterman, put me into my dream car that I have wanted for years. Thank you for the wonderful and professional service. I was made to feel that my questions and concerns were important. If you want a stress free environment when shopping for a car, this is the place to come! Five stars all the way!! More

Appreciate for the professional support by Jay Eldarini. He helped me to find my Dream car FORD FUSION and answer very competent on all my questuions. Thanks so much Jay! He helped me to find my Dream car FORD FUSION and answer very competent on all my questuions. Thanks so much Jay! More

I live across town, but I drive to this dealership because they make me feel taken care of instead of taken advantage of! - A WOMAN running errands. because they make me feel taken care of instead of taken advantage of! - A WOMAN running errands. More

Really great service and friendly staff. They all made the buying process smooth and were helpful with any questions I had. Jay, was especially great helping me with the paper work and showing my the car. the buying process smooth and were helpful with any questions I had. Jay, was especially great helping me with the paper work and showing my the car. More

All dealership members worked well together to make sure my questions were answered, my needs were met and my shopping experience was as enjoyable as possible. After visiting the dealership on several occas my questions were answered, my needs were met and my shopping experience was as enjoyable as possible. After visiting the dealership on several occassions, my sales representatives always cheerfully greeted me each time I returned. At no time did I feel pressured when looking at vehicles or making my purchase. Dealership staff really went the "extra mile" to assist me in selecting the vehicle I wanted, selecting the vehicle that fit my needs, while selecting a vehicle I could afford. More