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Town and Country Ford
Charlotte, NC
296 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 296 reviews
August 02, 2021
Bill worthington, service manager, is so responsive! my A/c died in the middle of a heat wave and despite no availability for an appointment, Bill got me in on the same day, sent me off in a loaner car, an A/c died in the middle of a heat wave and despite no availability for an appointment, Bill got me in on the same day, sent me off in a loaner car, and my truck was fixed and ready for pickup 2 days later. I am asthmatic so no air is a crisis for me, not just a luxury. Thank you Bill for always taking care of my F150 and me! More
by CRB
Employees Worked With
Bill Worthington
July 27, 2021
Ordered a new Ford Bronco Outer Banks during the 'global unveiling' online and never once thought about which dealer I would place this through. My local dealerships in central North Carolina are very weak unveiling' online and never once thought about which dealer I would place this through. My local dealerships in central North Carolina are very weak compared to the service and professionalism of Charlotte's Town and Country Ford. Throughout the one year waiting for the vehicle to be manufactured and arrive I was kept up to date with all activity and could call and get updates as needed through the process. Upon delivery I could not have been happier with how the transaction was handled. Nuances of the vehicle were reviewed, paperwork flowed easily, and the Bronco was well prepped and ready to shine on its way home. Well done. More
by 4easter
Employees Worked With
Rene Schoepflin
July 27, 2021
My tire went flat this morning beyond repair. I called several Ford places to see if the service dept could get me in to replace the tire; everyone claimed they couldn't help me out. I called Town and Co several Ford places to see if the service dept could get me in to replace the tire; everyone claimed they couldn't help me out. I called Town and Country Ford and although they did not have the tire, they assured me they could get it within an hour. They fit me in, put a new tire on my car, and replaced the rear brakes. These guys are professional and friendly and had the empathy I needed today. It was amazing to have a company go out of their way to help you get back on the road. Definitely top notch service here. Thanks so much! More
by Jena Goldberg
Employees Worked With
Johnathan Holt
July 02, 2021
Excellent dealership been doing business with them for many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. More
by mnazarchyk
Employees Worked With
Johanthan, Holt
June 21, 2021
Great dealership. I first started dealing with their service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Exp service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Explorer, I worked with T&C sales and ended up purchasing an Expedition from them. Still great, consistent service. More
by jeanjacket
Employees Worked With
Bill Worthington
May 17, 2021
I brought my Ford in for scheduled service. Using Town and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to t and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to the service bay, I was promptly greeted and I chose to wait in the service waiting room while my car was serviced. They have a comfortable room and restaurant and clean restrooms nearby. My service was completed in a timely manner, and I was called by the service writer. I prefer more communication from a service writer regarding what the technicians found and any what measurements were made - which is the only reason I did not give Ford a 5 star rating. More
by Martin B
Employees Worked With
Jonathon Holt
