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Town and Country Ford

Charlotte, NC

4.8
295 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 295 reviews

October 26, 2021

Great dealership and the best sales person with Kent who was always was on the ball. More

by Chip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with Kent. It was an excellent experience.
Oct 27, 2021 -

Town and Country Ford responded

Chip, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 18, 2021

I received very satisfactory service with good and timely responses to my questions and would recommend. More

by Jlswatling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rene
Oct 20, 2021 -

Town and Country Ford responded

Hi Jlswatling! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 28, 2021

Excellent Communication along with timely turnaround, Town and Country service department is always reliable and consistent More

by gfoxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington
Sep 30, 2021 -

Town and Country Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 26, 2021

I am very happy with the service I received, the staff in service was great. More

by kristinanetzel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Mcphearson
Sep 28, 2021 -

Town and Country Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 20, 2021

Wonderful, supportive staff! Dion and Adam were unusually helpful and without the usual “used car salesman” attitude. More

by Chuck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dion and adam
Sep 21, 2021 -

Town and Country Ford responded

Chuck, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 07, 2021

Folks were prompt and efficient in explaining the features of the King Ranch F150 diesel truck. Deal closed within an hour in the AM and picked up the vehicle in the afternoon. More

by teamadventures01
Recommend Dealer
Yes
Employees Worked With
Trey & Natalie
Sep 10, 2021 -

Town and Country Ford responded

Hi Teamadventures01, we are very happy to have provided you with such a positive experience! We hope to see you soon!

September 01, 2021

They were excellent they kept me updated on the repairs e my car they sented me emails I don't have anything bad to say they were good if I'm ever in that situation again town and country would be thy one th More

by angeliamintz25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen stokes
Sep 03, 2021 -

Town and Country Ford responded

Angeliamintz25, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 21, 2021

How disappointing. It took them 4+ days for any appraisal on my trade in. How do they stay in business with lack of service?? I did everything in good faith. I can’t recommend this dealership for any reason. More

by BLURAYKING
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Decker
Sep 01, 2021 -

Town and Country Ford responded

We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you are willing to give us another chance, please reach out to us at (704) 557-0596 to speak to our manager directly.

Sep 01, 2021 -

BLURAYKING responded

Unfortunately that will NOT occur. The best I can offer for yours is $38,500 for your 2019 Ford Edge ST. I like it BUT not that much at $39,598. We are also SO short on my trade in. I can sell it as STOCK for $22,500. BUT of all the options I have in it ($8000 worth) would come out. It would take several days to get back to stock form. If interested as is is $28,000. If you see other ones (2020) model, they are on sell used at $26,500-$29,500 as STOCK. So the ball is in your court. I am NOT willing to eat crow on your offer as is.

August 17, 2021

Service was good, the process efficient. Employees were friendly and polite. Will likely continue using T&C Ford for service on y 2020 Ranger. I still have two issues that evidently cannot or will not be More

by quickbeam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
Aug 19, 2021 -

Town and Country Ford responded

Hello Quickbeam, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2021

My son handled the service this time around without a hitch! It was smooth. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
Aug 19, 2021 -

Town and Country Ford responded

Jd, thank you for your kind review; we are happy to pass along your comments to the team here at Town and Country Ford! We hope to see you soon!

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