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Town North Nissan

Austin, TX

3.8
253 Reviews

9160 Research Blvd

Austin, TX

78758

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Showing 253 reviews

December 15, 2021

Si pudiera dejar 0 estrellas lo haría con gusto Tengo Si pudiera dejar 0 estrellas lo haría con gusto Tengo problemas con el stereo de mi auto 2019 y lo e llevado 2 veces y no lo pueden arreglar El ad More

by Rosa Juarez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Servicio y técnico
Feb 18, 2022 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for the service here. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phil Auguste General Manager pauguste@townnorthnissan.com

November 27, 2021

Eric was awesome and super helpful! He made sure we were taken care of! Went to another Nissan and they were not helpful at all. Loved my experience and my new rogue! -Nicole García More

by nicolegarcia2324
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Belmont
Nov 30, 2021 -

Town North Nissan responded

Thank you, Nicole, for your kind words for Eric! We are thrilled that you had such an awesome car buying experience here with us! We thank you for your business and look forward to your next visit!

September 12, 2021

I had gone to other nissan dealers but none of them compared to this one Chris Threadgill did an amazing job at answering all my questions and seeking the best option for me. I really appreciated it . More

by Tomas /Abesuad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Threadgill
Sep 15, 2021 -

Town North Nissan responded

Thank you for the review, Tomas! We are very happy to hear that our team treated you well and was able to help you with your experience.

August 23, 2021

Been trying for just under a year to get a refund on money owed for GAP insurance. Can never get a call back/email from “Marie/Maria” in finance. Manager was supposed yo email me the forms….he didn’t. R More

by GIMMEMYMONEY
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
A supposed person named Marie/Maria and probably a fake manager named “Bill”
Aug 25, 2021 -

Town North Nissan responded

I’m sorry to hear about your issue. I cannot find your name in our database, please contact me at 512-451-7411. Brendon Porter General Manager

August 17, 2021

Sales person Luis Cabrera was helpful, patient with our questions. NOT PUSHY AT ALL. He was AWESOME. Rob with finance was another story. He didn't honor our drafting with TDECU, he ran a credit applicat More

by rafaballi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Cabrera
Aug 20, 2021 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize that your experience with Rob was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brendon Porter General Manager bporter@townnorthnissan.com

Aug 20, 2021 -

rafaballi responded

Sent email on 8/12 no response as of today 8/20

June 26, 2021

I had the worst car-buying experience I’ve ever had at Town North Nissan. 1st service experience was ok, second was not. Won’t go back. Sent letter to manager and never heard back. When I call they never More

by lmorforddo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn’t work with any of these people snd when I went back, none of the people I dealt with were tgere
Jul 07, 2021 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize that your recent car buying experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brenda Porter General Manager bporter@townnorthnissan.com

June 21, 2021

Stay as far away from this dealer as possible. The sales, service and financing depts go out of their way to RIP YOU OFF by lying to you, especially if you are an inexperienced buyer. NEVER BUY FROM t More

by Pissed off dad
Recommend Dealer
No
Employees Worked With
Derek Jackson, Thomas Duke, Ryan Scott
Jul 07, 2021 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize that your recent experience with sales was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brenda Porter General Manager bporter@townnorthnissan.com

June 02, 2021

The used car sales manager and sales man, Edwin, provided us with exceptional customer service. They worked with us and we were happy to leave the dealership with a vehicle for our grandson. More

by Ladydove821
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Pineda, Thomas Duke, Ryan Scott
Jun 09, 2021 -

Town North Nissan responded

Thank you for your kind words for Edwin! We thank you for your business and look forward to your next visit!

April 17, 2021

This place is AMAZING!!! I am absolutely AMAZED they are still open!!! I would like to share my experience with others so they can travel to another Nissan dealer where they can get proper Nissan Customer More

by strobeone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jordan (sales) , Can't remember finance guy and never met Management Personnel??
Apr 21, 2021 -

Town North Nissan responded

Thank you for your feedback about your shopping experience with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Brendon Porter General Manager bporter@townnorthnissan.com

March 07, 2021

THESE GUYS ARE LIARS. Just bought a car yesterday on a Saturday. Their website, Autotrader, and Carfax report all reference a 2017 Toyota Rav4 Platinum. The model they sold me is a Rav4 Limited (a lower t More

by trinidadp
Recommend Dealer
No
Employees Worked With
Timothy
Mar 10, 2021 -

Town North Nissan responded

Trinidad, If there was any type of confusion whatsoever and you are not happy with the vehicle based on the information you received we will be happy to take the vehicle back immediately and refund every penny back to you. I have also checked to make sure the listing on this unit is correct which it is showing a Limited and not a Platinum. Brendon Porter General Manager bporter@townnorthnissan.com

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