Town North Nissan

TL;DR - Some Service Advisors here may install parts or repairs without permission, add it to the invoice, and provide false reasons for doing so. Management will not address issues and seemingly don't car repairs without permission, add it to the invoice, and provide false reasons for doing so. Management will not address issues and seemingly don't care about unethical practices within their ranks. On 9/22/22, I dropped off one of our company's fleet vehicles at the service center for an oil change, tire rotation, and battery replacement. The Service Advisor, Anthony S., called to inform me the vehicle was ready on 9/23/22. This is when I discovered that two new tires and wiper blades ($449.75!) were added onto the service without approval. He told me that it was the first time that he had used the software Auto Integrate, but that he spoke with a representative at Enterprise that gave approval and something like "It's not like I'm treating fleet accounts like a piggy bank to just replace a bunch of parts". I told him that Enterprise is our insurance provider and had no authority to approve anything to which he replied that I should speak with them. When I came to pick up the vehicle on 9/26/22 he again pushed the blame between Enterprise and myself only this time he said he received automatic approval via Auto Integrate, showing me how he did it on his computer screen. His whole demeanor was rude and aggressive so I just signed the invoice to charge it to our Fleet Management software Fleetio as usual and left. I've spoken with our representative at Enterprise to confirm that we are in fact not on their maintenance program so no approvals could have been executed on their end. I also see that a recall was completed which is a little odd since the Service Advisor Joe P. told me there were no active recalls on this model just days earlier when I brought in another fleet vehicle of the same year and model. We just wanted to let someone in management know why we are no longer considering Town North for our (30 vehicle) fleet maintenance and repair needs. Service Manager Brandie T. finally responded to my email on this issue after 2 weeks but never followed up to my concerns to this day, 11/9/22. Service Advisors Amy, Jace, Chris and Parts Advisor David have all been friendly and professional during our experience at the dealership. More

Town North Nissan offered more than Kelly Blue Book for my used car even though I wasn’t buying a new car. Funds were deposited directly to my account within 30 minutes. Linda Reyes, the Acquisition Sp my used car even though I wasn’t buying a new car. Funds were deposited directly to my account within 30 minutes. Linda Reyes, the Acquisition Specialist, is helpful, professional and friendly. More

I was very satisfied with the service I received! I felt welcomed and they helped me and my son as soon as we entered the lot. We came home with something we wanted and loved. They also worked with I felt welcomed and they helped me and my son as soon as we entered the lot. We came home with something we wanted and loved. They also worked with me financially and helped get an affordable vehicle for our needs. We are so thankful for them and would highly recommend! Ask for Michael! More

If I could give a lower rating, I would. This dealership is the worst I've ever encountered. They still owe me money for a cancelled tire warranty in which they forged my signature on...fo This dealership is the worst I've ever encountered. They still owe me money for a cancelled tire warranty in which they forged my signature on...forcing me to refinance. It's been months of calling corporate and opening complaints. Guess court is my only option. Wish I'd never stepped foot in the place!!! More

In 2 years since purchasing, I have only brought my Kicks here, even for my state inspection. They are always so pleasant and thoughtful. Today when it should have been a 4 hour wait, they got me in and out here, even for my state inspection. They are always so pleasant and thoughtful. Today when it should have been a 4 hour wait, they got me in and out in 45 minutes. I love them. More

I bought my first car two years ago from another dealer, and I knew nothing about cars. When my Nissan started having issues I didn't know where to go or what to do. I went to a couple "certified" facilit and I knew nothing about cars. When my Nissan started having issues I didn't know where to go or what to do. I went to a couple "certified" facilities that ended up screwing me over both workmanship and monetary wise. When I was done learning my lesson, I finally located my local Nissan Dealership (Town North Nissan). I was a bit skeptical about taking my car to a dealership because I've been told my entire life to stay away from dealerships. I am glad I didn't listen to what people told me. I have worked with nearly all of the service advisers at this point, and they all have been great. There is one advisor in particular that has stood out to me the most, and her name is Amy. She has been the service advisor that has worked with me on all my repairs/services this past year. Whenever I need an oil change, hear a noise, or something stops working as it should, I can rest assured knowing that I just need to make an appointment and Amy will have have the issue resolved quickly. At most dealerships/repair facilities, the job of a service advisor ends once you pay and drive off the lot with your serviced vehicle. Not with Amy, she treats you like family. I had mentioned during one of my recent service appointments that I was interested in trading in for a newer vehicle. Amy dropped what she was doing to introduce me to Linda the car appraisal extraordinaire. I was a bit nervous at the beginning of the process, but the Town North Team made me feel right at home. Linda introduced me to Derek in car sales who assisted me in selecting my next vehicle. The process from start to finish went by incredibly quickly but super smooth at the same time. My first car buying experience was nothing like this. From the moment I met Linda she made me her top priority and got my car appraised in the matter of minutes. I sat down with Derick to look over all of my options once my car had been appraised. I was thrown off because when I bought my first car, I was never asked what I was looking for in my next car. There were many great options on the lot, and a few stood out to me. I had many questions on many different models and Derek was able to answer all of them quickly and in depth. I finally found the car I really liked and was able to take it on a test drive. Half way through the drive I knew that I had picked the right dealership to buy from, the right car, and I had the best salesperson I could have asked for. I then began the financing process with the amazing finance team. They kept me updated from the second my application went through to the second I got the final approval. When it came time to sign the contracts, each document was explained to me in such great detail, I didn't have to worry that I was being tricked into signing something. Overall this car buying experience was an absolute dream. From car sales to car service, Town North Nissan is your one stop shop for all of your automotive needs. I will only be taking my car to this dealership, if you're smart you'll do the same thing. A big thanks again to Amy, Linda, Derek, and the finance team for making me feel like family and taking such great care of me during this process! More

Was interested in an Armada. Booked an appointment to look at one after confirming it's availability. Showed up on time only to find that the trim I was interested in is not avai Booked an appointment to look at one after confirming it's availability. Showed up on time only to find that the trim I was interested in is not available and there is another trim available. When I asked the salesman to take a look at it, he refused saying it's pointless. He also refused to appraise my car. Was super rude. I can hear him laughing with his manager and when I told him that this is not how you are supposed to treat customers, he basically said f you. Worst experience in a dealership ever. More

THIS DEALERSHIP IS A MESS. I brought my SUV in for a problem with one of my tires, no one before I brought it in could figure out why the truck bounce so much once you got to 4 I brought my SUV in for a problem with one of my tires, no one before I brought it in could figure out why the truck bounce so much once you got to 45 mph. So I decide to take it to the dealership. Anthony called with the problem and said it was a bent rim and said a new one would be $1100.00. Not happening, I said well we will not be doing that and he said that one of my CV joints was going, so I said go ahead and repair that. After picking up my car I notice the cover over the tire was missing. mind you i have been under my car several times because I was trying to find out the problem for the bouncing of the tire. So I noticed the missing part and called the dealership back and spoke with Jace who argues me down and went to speak with the technician and the tech said it was missing when I brought the SUV in. I for fact it was not missing because I had just looked at it the day before, and on top of that I have a witness that knows that it was there before. So of course no one wants to own up to the missing part and just wants to brush it off. Bad customer service. More

Very poor customer service from management and general manager no reply from phone calls and emails none of the management know what the xxxx is going on at this dealer ship one excuyafter another would n manager no reply from phone calls and emails none of the management know what the xxxx is going on at this dealer ship one excuyafter another would never recommend this dealership to anyone More

Amy Shamblott is the worst service department person I have had to deal with. For starters, she tries to sell me stuff I don’t need and LIES to my face (I have witness) about recall done on my vehicle, wh have had to deal with. For starters, she tries to sell me stuff I don’t need and LIES to my face (I have witness) about recall done on my vehicle, which if I didn’t call back and get more information, I would have thought recall was completed. She then proceeded to tell me, part is ordered and will call me to schedule service. Town North is the worst dealership as I have had nothing but bad experiences with them!! More