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Town North Nissan

Austin, TX

3.8
253 Reviews

9160 Research Blvd

Austin, TX

78758

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Showing 253 reviews

March 14, 2023

Do not buy a car, truck, suv , or sports car. I repeat do not buy from here. Very poor management and nobody picks up the phone or calls back. I bought a new 370Z 2020 and the tow hook was not in More

by dylan.schaefer.52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ozzy Vizcarra and Phill Auguste, Yvonne Ortega, Thomas Duke, Ryan Scott, Viviana Maldonado
November 19, 2022

This place is garbage! Don’t waste your time or money. This place is a scam. More

by Townnissanisgarbage
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
All of them garbage
Nov 23, 2022 -

Town North Nissan responded

Thank you for your feedback. Please know that we are looking into your concerns and will reply back to you soon.

November 09, 2022

TL;DR - Some Service Advisors here may install parts or repairs without permission, add it to the invoice, and provide false reasons for doing so. Management will not address issues and seemingly don't car More

by Moxie Service Manager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandi Townsend, Anthony Santosco
Nov 14, 2022 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for what you experienced with us I would like an opportunity to address your concerns and to earn your business, please contact me at pauguste@townnorthnissan.com. I look forward to speaking with you. Phil Auguste General Manager

October 12, 2022

Town North Nissan offered more than Kelly Blue Book for my used car even though I wasn’t buying a new car. Funds were deposited directly to my account within 30 minutes. Linda Reyes, the Acquisition Sp More

by Satisfied Seller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Reyes
Oct 17, 2022 -

Town North Nissan responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

September 28, 2022

I was very satisfied with the service I received! I felt welcomed and they helped me and my son as soon as we entered the lot. We came home with something we wanted and loved. They also worked with More

by JLF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael , Yvonne Ortega, Derek Jackson, Thomas Duke, Ryan Scott, Viviana Maldonado
Sep 30, 2022 -

Town North Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 27, 2022

If I could give a lower rating, I would. This dealership is the worst I've ever encountered. They still owe me money for a cancelled tire warranty in which they forged my signature on...fo More

by April
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yvonne Ortega, Derek Jackson, Thomas Duke, Ryan Scott, Viviana Maldonado
Sep 30, 2022 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phill Auguste General Manager 512.451.7411

September 17, 2022

In 2 years since purchasing, I have only brought my Kicks here, even for my state inspection. They are always so pleasant and thoughtful. Today when it should have been a 4 hour wait, they got me in and out More

by sistadez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Sep 19, 2022 -

Town North Nissan responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 29, 2022

I bought my first car two years ago from another dealer, and I knew nothing about cars. When my Nissan started having issues I didn't know where to go or what to do. I went to a couple "certified" facilit More

by Robert R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy, Derek, Linda
Aug 29, 2022 -

Town North Nissan responded

Thank you for the review, Robert! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. We thank you for your continued business and hope you enjoy your new vehicle for years to come!

August 27, 2022

Was interested in an Armada. Booked an appointment to look at one after confirming it's availability. Showed up on time only to find that the trim I was interested in is not avai More

by abdo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric something
Aug 29, 2022 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for what you experienced while visiting us. I would like an opportunity to fix this and to earn your business, please contact me at pauguste@townnorthnissan.com. I look forward to speaking with you. Phil Auguste General Manager

July 28, 2022

THIS DEALERSHIP IS A MESS. I brought my SUV in for a problem with one of my tires, no one before I brought it in could figure out why the truck bounce so much once you got to 4 More

by nicole7888g
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jace / Juan S.
Jul 28, 2022 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Phill Auguste General Manager 512.451.7411

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