Town North Nissan

Johnny Parker is a person that should not be Working at Nissan. I have had 2 incidents with him that were completely unprofessional. First one I had a check egine light on and I wanted to know updates on Nissan. I have had 2 incidents with him that were completely unprofessional. First one I had a check egine light on and I wanted to know updates on my car, I called him various times and not once did he answer. I had to text him and hours later decided to respond with updates on my car. I am not a car expert so I asked what exactly was going on with my car. I continued calling him to get answers and he didn't bother to pick up once. I texted him and finally answered with a vague response that did not make sense at all. I went into the Town North Nissan and asked for him and he could not be found anywhere. I waited 30 minutes for him to come to the service area and his coworkers and manager could not find him either. I waisted my time and got no help that day whatsoever. 2nd time 4/25/23. I made my appintment at 7am to get my oil change like I always do every few months and have never had a problem. I got attended to by Johnny Parker again and decided to drop off my car while I ran some erands. I come back at 9am and asked if my car is ready and tells me it's not ready. I asked why if it never takes 2 hours to get an oil change. Responds "idk paperwork didn't go through", I asked him what does that even mean? Responds "paperwork didn't go through", with the most driest response and no explanation, I was fed up and decided to talk to his manager. Manager let me know that Johnny boy didn't put in my paperwork which was his fault and didn't have the guts to accpet his error. I understand everyone makes mistakes but if you can't stand up for your errors and want to speak to me like a child, honey this ain't the job for you and should probably go work somewhere else. I don't know how he hasn't gotten fired yet. He has his earbuds in and is on his phone majority of the time which is what I'm guessing was his problem. Being on his phone and not taking care of customers needs. More

Had a positive experience working with Terrell Scott. .no high pressure sales tactics. just straight up friendly, professional service. .no high pressure sales tactics. just straight up friendly, professional service. More

This place is garbage! Don’t waste your time or money. This place is a scam. Don’t waste your time or money. This place is a scam. More

TL;DR - Some Service Advisors here may install parts or repairs without permission, add it to the invoice, and provide false reasons for doing so. Management will not address issues and seemingly don't car repairs without permission, add it to the invoice, and provide false reasons for doing so. Management will not address issues and seemingly don't care about unethical practices within their ranks. On 9/22/22, I dropped off one of our company's fleet vehicles at the service center for an oil change, tire rotation, and battery replacement. The Service Advisor, Anthony S., called to inform me the vehicle was ready on 9/23/22. This is when I discovered that two new tires and wiper blades ($449.75!) were added onto the service without approval. He told me that it was the first time that he had used the software Auto Integrate, but that he spoke with a representative at Enterprise that gave approval and something like "It's not like I'm treating fleet accounts like a piggy bank to just replace a bunch of parts". I told him that Enterprise is our insurance provider and had no authority to approve anything to which he replied that I should speak with them. When I came to pick up the vehicle on 9/26/22 he again pushed the blame between Enterprise and myself only this time he said he received automatic approval via Auto Integrate, showing me how he did it on his computer screen. His whole demeanor was rude and aggressive so I just signed the invoice to charge it to our Fleet Management software Fleetio as usual and left. I've spoken with our representative at Enterprise to confirm that we are in fact not on their maintenance program so no approvals could have been executed on their end. I also see that a recall was completed which is a little odd since the Service Advisor Joe P. told me there were no active recalls on this model just days earlier when I brought in another fleet vehicle of the same year and model. We just wanted to let someone in management know why we are no longer considering Town North for our (30 vehicle) fleet maintenance and repair needs. Service Manager Brandie T. finally responded to my email on this issue after 2 weeks but never followed up to my concerns to this day, 11/9/22. Service Advisors Amy, Jace, Chris and Parts Advisor David have all been friendly and professional during our experience at the dealership. More

Town North Nissan offered more than Kelly Blue Book for my used car even though I wasn’t buying a new car. Funds were deposited directly to my account within 30 minutes. Linda Reyes, the Acquisition Sp my used car even though I wasn’t buying a new car. Funds were deposited directly to my account within 30 minutes. Linda Reyes, the Acquisition Specialist, is helpful, professional and friendly. More

I was very satisfied with the service I received! I felt welcomed and they helped me and my son as soon as we entered the lot. We came home with something we wanted and loved. They also worked with I felt welcomed and they helped me and my son as soon as we entered the lot. We came home with something we wanted and loved. They also worked with me financially and helped get an affordable vehicle for our needs. We are so thankful for them and would highly recommend! Ask for Michael! More

If I could give a lower rating, I would. This dealership is the worst I've ever encountered. They still owe me money for a cancelled tire warranty in which they forged my signature on...fo This dealership is the worst I've ever encountered. They still owe me money for a cancelled tire warranty in which they forged my signature on...forcing me to refinance. It's been months of calling corporate and opening complaints. Guess court is my only option. Wish I'd never stepped foot in the place!!! More

In 2 years since purchasing, I have only brought my Kicks here, even for my state inspection. They are always so pleasant and thoughtful. Today when it should have been a 4 hour wait, they got me in and out here, even for my state inspection. They are always so pleasant and thoughtful. Today when it should have been a 4 hour wait, they got me in and out in 45 minutes. I love them. More

I bought my first car two years ago from another dealer, and I knew nothing about cars. When my Nissan started having issues I didn't know where to go or what to do. I went to a couple "certified" facilit and I knew nothing about cars. When my Nissan started having issues I didn't know where to go or what to do. I went to a couple "certified" facilities that ended up screwing me over both workmanship and monetary wise. When I was done learning my lesson, I finally located my local Nissan Dealership (Town North Nissan). I was a bit skeptical about taking my car to a dealership because I've been told my entire life to stay away from dealerships. I am glad I didn't listen to what people told me. I have worked with nearly all of the service advisers at this point, and they all have been great. There is one advisor in particular that has stood out to me the most, and her name is Amy. She has been the service advisor that has worked with me on all my repairs/services this past year. Whenever I need an oil change, hear a noise, or something stops working as it should, I can rest assured knowing that I just need to make an appointment and Amy will have have the issue resolved quickly. At most dealerships/repair facilities, the job of a service advisor ends once you pay and drive off the lot with your serviced vehicle. Not with Amy, she treats you like family. I had mentioned during one of my recent service appointments that I was interested in trading in for a newer vehicle. Amy dropped what she was doing to introduce me to Linda the car appraisal extraordinaire. I was a bit nervous at the beginning of the process, but the Town North Team made me feel right at home. Linda introduced me to Derek in car sales who assisted me in selecting my next vehicle. The process from start to finish went by incredibly quickly but super smooth at the same time. My first car buying experience was nothing like this. From the moment I met Linda she made me her top priority and got my car appraised in the matter of minutes. I sat down with Derick to look over all of my options once my car had been appraised. I was thrown off because when I bought my first car, I was never asked what I was looking for in my next car. There were many great options on the lot, and a few stood out to me. I had many questions on many different models and Derek was able to answer all of them quickly and in depth. I finally found the car I really liked and was able to take it on a test drive. Half way through the drive I knew that I had picked the right dealership to buy from, the right car, and I had the best salesperson I could have asked for. I then began the financing process with the amazing finance team. They kept me updated from the second my application went through to the second I got the final approval. When it came time to sign the contracts, each document was explained to me in such great detail, I didn't have to worry that I was being tricked into signing something. Overall this car buying experience was an absolute dream. From car sales to car service, Town North Nissan is your one stop shop for all of your automotive needs. I will only be taking my car to this dealership, if you're smart you'll do the same thing. A big thanks again to Amy, Linda, Derek, and the finance team for making me feel like family and taking such great care of me during this process! More