Town North Nissan

Let me start by saying I hate buying cars. It is not fun and typically takes forever. My husband and I was searching for an Altima online and sent in an inquiry to the 3 dealerships in town and Ray is the o and typically takes forever. My husband and I was searching for an Altima online and sent in an inquiry to the 3 dealerships in town and Ray is the only person that called us right after we sent in the inquiry. He walked me through the internet buying process on the phone and made me feel comfortable. I didn't get any calls from the other dealerships but received e-mails from them. Needless to say, we met with Ray that Saturday. He was a joy to work with from the first moment we met. He told us everything he was going to before he did it. He didn't just disappear for 30 minutes at a time, leaving us wondering where he was or what he was doing. From the time we got there to the time we left, we were only there for 2 1/2 hrs. The only reason we were there that long was because the gentlemen in finance were very busy. Once we got in there, Matt was also a pleasant suprise. He talked to us like we mattered to him and we weren't just another bozo buying a car. We didn't realize until we were talking to Matt that Ray was the manager over the internet department. He never said anything and just moved through the process like any other sales person does. We could have just got lucky by working with a manager. Hopefully, all his sales people are that nice. We will definitely be back to trade in my husbands car sometime next year. More

Lets start off by saying my husband (currently serving in Mosul Iraq, USA) and myself (also in the USA at Fort Hood) were estatic about buying our first Nissan!! We were taking our time in looking for the p Mosul Iraq, USA) and myself (also in the USA at Fort Hood) were estatic about buying our first Nissan!! We were taking our time in looking for the perfect SUV to travel in, pull our fishing boat, and comfort for my disease (Rheum. Arthritis). WE finally found it! I was the Nissan Armada!! Just beautiful! Well we couldnt find a 2008 Armada that we want, so we decided to wait for the dealer to make the order for the perfect vehicle we want to suite all of our needs! Well the vehicle took three months to finally get here, after hearing late march, then late may then the third week of July, from the dealer Montey they kept changing the date, the truck came early! It arrived this past saturday, 27 June. After calling the dealer and wanting an update on the vehicle and several times he would not return my call so I had to call him again. He called me Sat. afternoon to congrat. me on the vehicle arriving! I got in contact with my husband that is communicating with me thru phone/email. He was excited because when he comes home on RR he had a new truck to drive! Montey kept pushing the issue on coming in on Monday, I told him no mondays are busy days at my work, but he insisted so I had to wheel and deal with my bosses to miss a half a day. Did I mentin the drive is an hour a 15mins? So Montey ensured me the truck will be ready to go and Ill be on my merry little way! So I brought my mom down there and we showed up at 1:30pm, first we had to wait around for Montey to make his way to us to great us, which took about 20mins, he made it quick and pretended to get everything started with the paperwork. After several minutes went by Clayton came out and asked if we talked to Montey? Well this was a tag team bit, because neither one of them were talking to each other or they were trying to stahl me more. They brought us keys to the truck parked out side, (my soon to be new truck)!! So my mom and I went out to the truck to check it out, absolutely BEAUTIFUL! GORGEOUS! COMFORTABLE! and mind you I havent even drove the truck yet....nor did I want to because I was going off of the name "Nissan", I know you guys make good vehicles and I trusted you for a good deal and outstanding customer service. 1st lets say the truck was not wiped down from the travel, 2nd there were two water streak marks on the back window 3rd the AC was NOT working. Sorry but at 100 degree weather, the first 100 point check I would do is check the dag on AC!! Well Montey was not listening to us when we said, hey its hot in this truck, oh no, so we got out of the truck he said he would have them wipe it down again, and check the AC. Then made a few comments on how lucky I was to get the truck because if it was off of highest bidder I wouldnt have gotten it, and how he had "so many people lined up" to get this vehicle but he pushed us right to the front so he was doing us a favor in giving us the truck. Now keep in mind yes they were offering us a Damm good deal on the truck (well I thought so) but did I mention it took them 2 hours to even offer a drink to us while we were waiting on them with being behind with customers? I had to ask for water... the receptionist over heard me talking about water, but ignored us because she wasnt making a commission. So now we are on round two, the mechanic brings the truck around again, and mom goes out to look at the truck again, nothing was cleaned and once again the AC still isnt working...Clayton joins us out in the truck to get a couple of initials and he notices the AC isnt working so he says he is going to get it working for us and takes it to the mechanics again...at this time we are on four hours of being there...There is a gentleman sitting by us that is as frustrated as we were because he has been sitting there forever waiting on service! At this point I am angry, I speak to Clayton and tell him how disappointed I was in the customer service was and for a 2010 vehicle not to work! I explained to him that Montey scheduled me an appointment for 1:00 and here it is 4:30pm and still NO Paperwork! Did I mention I came down with my trade in that was cleaned out, my clean slate title, My loan check from my bank, the two set of the GMC 2008 Acadia, and a credit card to pay my taxes. I had this deal planned out for THREE MONTHS! This was a golden sale! As I was done with telling Clayton how I felt, he could understand the frustration, but knew if I left "I would be back" to get the vehicle. At this point my diabetic mother needed to eat, so we were going down the street to eat. Montey caught us on our way out the door and ask why were leaving, I then proceeded on to tell him what I thought about his customer service and organization of time and paperwork! Lets say I was madder then a hooker that was paid for doing services! He proceeded to comment on every one had appointments and everyone was late, why should I get any different treatment than the rest of them. They were backed up and there was no reason help me any sooner then he could. Then he made a few more comments on I am lucky to get this truck! So I told them we are going to eat and call me when it was ready, and I was going to think about this transaction I was about to make. This was a big investment for me and my husband to make, this was a big deal for us. We didnt want to get something half as and fail us later. This was a life transion, I mean most folks now a days dont have 50,000 to throw out the window. I tried to make this easy on them, my husband and myself! I dont believe in wasting time, like me typing this long email to you. But I feel this should be handled and I hope no one else has to go thru this emotional rollercoaster ride and rudeness! Well Clayton called me about an hour later (about 5:45pm) at this point I have talked myself out of my dream SUV and Im just pissed off for the whole 2 hour trip home (oh did I mentioned I tried to get there early so I could avoid Austin TX rush hour traffic?). So 3 1/2 hours total of driving there and back, rudeness, no hospitality, no customer service, no time management/organization and a uncomfortable and cold atmosphere waiting area, 4 hours of just sitting there hoping to take the truck home with a working AC. I get a call from Clayton an hour later and I told him right off the back, Im on my way home, he was in disbelief and asked "so you dont want the truck?" I said no give it to the several folks you got in line waiting. Once we get home, I have a message from Montey apologizing for the wait, but then he tapped danced around the reason, then he offered me an OIL change and DETAIL! What the xxxx......waste my time for 7 hours of the day, Im in my army uniform with every thing ready to purchase a Armada, I had to take off a half of day of work which by the way Mondays are the worst days to miss! But Montey insisted....and your going to offer a OIL CHANGE. Needless to say this was the WORST experience ever...but.... they were offering me a Great deal for the Armada and they were soooooooooo friendly on the phone with me before the incident, but when they knew I wanted the truck and drove an hour and half a way I wasnt going to leave I was going to wait for the truck. Well I didnt, and boy I have a different feeling on Nissan but I doooo love the Armada 2010, so Im torn but I'd rather pay another 5,000 for a Toyota and good customer service. Thanks for your time, and sorry it was so long but trust you me the word spreads in Killeen TX, US army and family. Oh did I mention my husband called with disappointment because now we dont have a truck and his was had to go thru the stress of the dealership and rudeness. He wasted a call from Iraq.... More

This place is absolutely HORRIBLE. First off, their selection is really limited. They happen to have in their stock an Xterra that I fell in love with from the internet promo I read. As a first time bu selection is really limited. They happen to have in their stock an Xterra that I fell in love with from the internet promo I read. As a first time buyer in their early-twenties, I realized that I would have a difficult time getting approved for an auto loan on my own. After getting a co-signer, they all assured me that I would be driving off in my car that same day. 4 days later, no car, and I am utterly disappointed and frustrated with them. I called over and over and over again, just to get all of their answering machines to which they did NOT respond. When I did get ahold of them, I found out that they sold my xterra already, and they wanted to get me into a pathfinder. I HATE PATHFINDERS, and I had no intention of getting one. NEVER EVER EVER buy a car from this place, the service is horrible, from all of the salesmen, especially Inno and Boon. Those men need to leave the car business and open up their own knife-selling shop or something. More