Town North Nissan

I first went to Town North for help. I was upside down on a car loan that I needed to trade in, and no one would help me. Town North did--at first. I worked with Blake and Carlos the financial guy, who got m a car loan that I needed to trade in, and no one would help me. Town North did--at first. I worked with Blake and Carlos the financial guy, who got me out of the more expensive loan into a slightly less expensive one, with the invitation from Carlos to "Come back and see me at Christmas!" This was April, I think, two years ago. That Christmas I was busy having emergency surgery therefore did not make it in until March of 2012. This time I worked With Keven Ranft, a fine person and decent human being. Carlos decided I needed to be in lease instead (I'm still not sure why), but the whole idea behind my working with these folks was to try to get my rotten credit rating helped by a good record with Nissan....which I did, by making every payment on time. I went back, again at Carlos' invitation "Come and see me again at Christmas!" and this time I made it in December, on the 21st. Blake was there. He spoke with Carlos, had me fill out yet another application, then told me not to hang around as they were busy (there was no one there buying a car except one other person), the banks were hard to get a hold of, etc. So I went home with Blake assuring me he would call me. He did not. I returned that day around 5 pm and was told again by Blake that he wouldn't know anything "At least until Monday" so I should wait for his call. Which never came. And still has not. Though I have called and emailed, I have heard nothing from these people. They seem to send a clear message that they don't really care, which is disappointing, as they really did seem interested in helping me. I guess they're really like everyone else in the car business. Interested in helping themselves, and YOU when it's expedient. The rest of the time they could care less. I wouldn't send anyone there on a bet. More

Bought my first super car 2013 Nissan GTR. By far the best car buying experience ever! The New Management at this dealership really cares about how I was treated. The transaction was handled with integr best car buying experience ever! The New Management at this dealership really cares about how I was treated. The transaction was handled with integrity and I never felt pressured. The car is fabulous. Kudos to all the people at Town North Nissan, I will never buy a car anywhere else. Service Matters! More

I search 7 local (100 miles)dealerships for a 370z with the options and colors I wanted for a $45,000 car. Either they didn't have one or they don't get that many that they would consider giving $1,000 off the options and colors I wanted for a $45,000 car. Either they didn't have one or they don't get that many that they would consider giving $1,000 off msrp cuz somebody would pay with the supply and demand factor. So online I go and find Kevin Ranft with Town North in Austin. So even spending $400 to fly and drive 600 miles back, I saved $3000. Two days of my time are worth $3,000. Especially if one and a half are spent driving a brand new car. Kevin did exactly what he said, picked me up, bought my lunch, showed me everything about the car and Kevin caugth the two little chips on the front bumper. He knew, I didn't, that it was going to be over $500 to fix, but he stepped up, told me first thing, got the dealership to write a check for my local shop to fix since they could not fix that day and the local nissan dealer didn't have a body shop. They knew I would never step in their dealership again, or until I am ready for another new car, but they made it right. THANK YOU. More

We went in looking at the Mustang that we saw on there site. We test drove it and went to sit down see about a price to see if we can afford the monthly payments. I told him that we could not do anything site. We test drove it and went to sit down see about a price to see if we can afford the monthly payments. I told him that we could not do anything today. There would be a trade in so we got them to look at the trade in to see what they would give us. We had all the information and me and my son got into his car and the driver side interior handle was ripped off. I went back in and asked I need to talk to someone about the handle they went and got the manager.I talked to the manager told him what happened. The handle was loose on the door but he totally ripped it off the door it was the same manager that I was talking to that looked at the car.I told him now my son would not be able to get out of the car where before he was able to. This is what he said well was already loose and we can not do anything about it there is my boss and walked away from me. He could care less if for safety reasons to get out his car.We drove 2hrs. to look at this car and test drive it and this is how you are treated RUDE,UNFRIENDLY and VERY DISRESPECTFUL. I will NEVER BUY A VECHILE FROM THEM or recommend anybody else to buy from them. More

first answered the phone and said he was to busy, then instead of actually trying to sell the car he said thanks for your time and have a good day. i am going to buy a car somewhere else and avoid these p instead of actually trying to sell the car he said thanks for your time and have a good day. i am going to buy a car somewhere else and avoid these people like the plague More

Bought a used Armada that needed three repairs, and the dealer committed to make the repairs. When we brought the car in for the repairs, they only completed one of the three, and would not complete the o dealer committed to make the repairs. When we brought the car in for the repairs, they only completed one of the three, and would not complete the other two repairs. They said that the salesman who sold us the car was no longer employed at that dealer, and they would only make the one repair. Also, they took 3 weeks to send the pay-off to our bank for the our trade-in, so we had to pay a late fee to our bank, and were at risk of having a negative credit report posted from our bank -- just because this dealer took so long to pay off the trade-in. Be very careful if you do business with these people. More

Went here after a really bad experience at another Nissan dealership. Lies about price on internet & chat. 103 of the vehicle we were looking at used and in stock and they still wouldn't budge on price AND w dealership. Lies about price on internet & chat. 103 of the vehicle we were looking at used and in stock and they still wouldn't budge on price AND were going to stick us with an awful interest rate to boot. We gave ourselves a couple of days to look at other dealers and decided to give Town North Nissan a shot. Got a fantastic price, fantastic interest rate, fantastic salesman, better everything at Town North Nissan. Ask for Ray Lewis & save yourself some money and a headache!!!! More

Let me start by saying I hate buying cars. It is not fun and typically takes forever. My husband and I was searching for an Altima online and sent in an inquiry to the 3 dealerships in town and Ray is the o and typically takes forever. My husband and I was searching for an Altima online and sent in an inquiry to the 3 dealerships in town and Ray is the only person that called us right after we sent in the inquiry. He walked me through the internet buying process on the phone and made me feel comfortable. I didn't get any calls from the other dealerships but received e-mails from them. Needless to say, we met with Ray that Saturday. He was a joy to work with from the first moment we met. He told us everything he was going to before he did it. He didn't just disappear for 30 minutes at a time, leaving us wondering where he was or what he was doing. From the time we got there to the time we left, we were only there for 2 1/2 hrs. The only reason we were there that long was because the gentlemen in finance were very busy. Once we got in there, Matt was also a pleasant suprise. He talked to us like we mattered to him and we weren't just another bozo buying a car. We didn't realize until we were talking to Matt that Ray was the manager over the internet department. He never said anything and just moved through the process like any other sales person does. We could have just got lucky by working with a manager. Hopefully, all his sales people are that nice. We will definitely be back to trade in my husbands car sometime next year. More