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Town North Nissan
Austin, TX
238 Reviews
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Showing 238 reviews
January 02, 2015
Don't purchase a vehicle from this dealer. DONT BUY A CAR FROM TOWN NORTH NISSAN!!! I recommend that nobody shop at @Town North Nissan but if you do find yourself with no other option my advic DONT BUY A CAR FROM TOWN NORTH NISSAN!!! I recommend that nobody shop at @Town North Nissan but if you do find yourself with no other option my advice is if Eric Wood the floor manager from Town North crawls from his cube toward you, leave. Don't walk, run. Eric will look you in the eye and while shaking your hand lie to your face … More
by Jmcrash
Employees Worked With
Eric Wood
December 13, 2014
Avoid this place The sales person, Kyle (used cars) was rude. I bought 3 cars on one day, and began to realize this place was a mistake. I felt like I was roped in. The sales person, Kyle (used cars) was rude. I bought 3 cars on one day, and began to realize this place was a mistake. I felt like I was roped in. I got burned. My GPS/Bluetooth never worked correctly. They disconnected my rear speakers, Headphone jacks didn't work, and more... My dash on my 2009 Honda Pilot is still loose. I live in San Antonio and was tired of dealing with Kyle's rudeness, so nothing is fixed on my car. Definitely did not get the 3 car purchase treatment! More
by Kimturner09
Employees Worked With
Kyle, Used Car Sales
August 14, 2014
Play's Games Looked at new Nissan that was advertised at a very good price. Once we got into negotiations they added inflated costs that they called dealer option Looked at new Nissan that was advertised at a very good price. Once we got into negotiations they added inflated costs that they called dealer options. They then added additional costs to the original listed price which made no sense and on top of that, offered me $1700 less than I was able to get from another Nissan dealer, who I bought a car from. Buyer beware. More
by Catmantoo
Employees Worked With
New Car Manager
October 30, 2013
I needed to sell my 2009 Honda before moving out of the state. I went to auto trader to get a quote to sell my used car. As soon as I received an online quote, I was contacted by Adrienne from Nissan. We s state. I went to auto trader to get a quote to sell my used car. As soon as I received an online quote, I was contacted by Adrienne from Nissan. We scheduled an appointment for the next day. She had all the documentation ready and it took 15 minutes to appraise my car. She came back with a number very close to the online quote. I came back the next day to hand-off the car. It took less than 5 minutes for the process since she had already prepared everything necessary. The hand-off was quick and efficient. 2 days later, she gave me the check for my car. This entire process was simple, efficient, and pleasant. I rate Adrienne as one of the best car salesman catering to the customer needs. Customer service goes a long way and it pays rich dividends and I wish the best for Adrienne and her dealership :D More
by Sridhar_K
Employees Worked With
Adrienne Jimenez
June 09, 2013
I went to dealership to buy a new car after getting a online quote; I talked to a sales consultant called Kevin Ranft who likes to make silly jokes... I was really considering to close the deal but I men online quote; I talked to a sales consultant called Kevin Ranft who likes to make silly jokes... I was really considering to close the deal but I mentioned to him that I'd like first to stop by at Round Rock Nissan to get another quote... he suddenly changed his attitude... he said that they were all part of the same parent company and that he wouldn't fight for my business because he would try to offer me another $100 just to sell me a car. Good advice! I decided to not go to Round Rock Nissan; got a online quote from San Marcos Nissan and went the next day to buy the car; got a much better deal and much better service than North Town Nissan! More
by CCTC2013
Employees Worked With
Kevin Ranft
January 25, 2013
UPDATE: Since last time I reviewed this dealership Blake, the salesman, evidently learned how to read--at least this website. He called me with an 'apology' for not calling me (that's right, he NEVER did cal the salesman, evidently learned how to read--at least this website. He called me with an 'apology' for not calling me (that's right, he NEVER did call me back, but hey, it's only been over a month). So I called him--as a courtesy, since he asked me, and he sounded sincere. And? You got it. He never returned my call. And of course he won't, because he probably thinks that websites like these are jokes. This goes beyond a lack of courtesy and into the realm of juvenile stupidity. Town Nissan hires clowns like this? Please, people...do yourself a favor and DON'T buy your car from these yokels. More
by ctoby56
Employees Worked With
4
January 24, 2013
Lost my key so went here to get a new key for my car... which doesn't work and end up locking up. Towed the car to the dealership and they had it "diagnosed." They said that its around $800 for a new key which doesn't work and end up locking up. Towed the car to the dealership and they had it "diagnosed." They said that its around $800 for a new key ignition because its broken. I ended just paying for the key and the diagnostic around $350. I went to a different locksmith to get a new key done and they told me the one the dealer had cut was WRONG. Went back to the dealer with my receipt from the locksmith to tell them its their mistake so I can get my money back... they accused us of jamming the ignition with a screwdriver and that we brought a new ignition and replaced it. DO NOT GO HERE!! TALK TO THE MANAGER AND HE WAS NOT KIND AND HELPFUL AT ALL. They charged us for THEIR mistake and accused us of tempering with the key ignition. They were rude and disrespectful...save your money and go somewhere else. More
by chanchan
Employees Worked With
Manager
January 04, 2013
I first went to Town North for help. I was upside down on a car loan that I needed to trade in, and no one would help me. Town North did--at first. I worked with Blake and Carlos the financial guy, who got m a car loan that I needed to trade in, and no one would help me. Town North did--at first. I worked with Blake and Carlos the financial guy, who got me out of the more expensive loan into a slightly less expensive one, with the invitation from Carlos to "Come back and see me at Christmas!" This was April, I think, two years ago. That Christmas I was busy having emergency surgery therefore did not make it in until March of 2012. This time I worked With Keven Ranft, a fine person and decent human being. Carlos decided I needed to be in lease instead (I'm still not sure why), but the whole idea behind my working with these folks was to try to get my rotten credit rating helped by a good record with Nissan....which I did, by making every payment on time. I went back, again at Carlos' invitation "Come and see me again at Christmas!" and this time I made it in December, on the 21st. Blake was there. He spoke with Carlos, had me fill out yet another application, then told me not to hang around as they were busy (there was no one there buying a car except one other person), the banks were hard to get a hold of, etc. So I went home with Blake assuring me he would call me. He did not. I returned that day around 5 pm and was told again by Blake that he wouldn't know anything "At least until Monday" so I should wait for his call. Which never came. And still has not. Though I have called and emailed, I have heard nothing from these people. They seem to send a clear message that they don't really care, which is disappointing, as they really did seem interested in helping me. I guess they're really like everyone else in the car business. Interested in helping themselves, and YOU when it's expedient. The rest of the time they could care less. I wouldn't send anyone there on a bet. More
by ctoby56
Employees Worked With
Blake Fortner
December 20, 2012
Opening misleading salespeople. Had me come in to test drive a vehicle that they had actually sold days earlier. Promised every day over a full week to "get a car from somewhere else" by the next day, onl drive a vehicle that they had actually sold days earlier. Promised every day over a full week to "get a car from somewhere else" by the next day, only to have one problem or another suddenly come up. Completely reactive -- never bothered to call. I only got the excuse of the day by calling them. One problem after another. Finally said a car was coming, but raised the price $500 over what we had agreed upon. If you deal with these guys, make sure to get everything in writing, and then still expect to pay more when you get there. Much better options within a short drive from Austin. If you like the price they quote you on a vehicle, just turn around and send it to the other dealerships within an hour of Austin. They'll match, and you can skip the hassle from Town North. More
by PeterNuernberg
Employees Worked With
Hardy Woodall
November 30, 2012
Bought my first super car 2013 Nissan GTR. By far the best car buying experience ever! The New Management at this dealership really cares about how I was treated. The transaction was handled with integr best car buying experience ever! The New Management at this dealership really cares about how I was treated. The transaction was handled with integrity and I never felt pressured. The car is fabulous. Kudos to all the people at Town North Nissan, I will never buy a car anywhere else. Service Matters! More
by conquistador1
Employees Worked With
Rene Marquez
