Town North Nissan

Hard Sell, No humanity. Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I Great deal on Altima. Salesman made me feel like I had swallowed hot metal. Even the true statement s sounded shady. As a long time retail employer, I was disappointed. Avoid Carlos Rosas. More

If you need service ask for John Sullivan Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and Had my 370Z towed in and everything about the experience was great. With no appointment I called the service department before the vehicle arrived and spoke with service advisor John Sullivan and gave him a heads up that my vehicle was in its way on a tow truck and to please be expecting it. John is an easy going easy to talk to kinda guy. If you ever have your vehicle at town north Nissan for service, ask for John. I will be dealing with him from now on if need be. Less than 48 hours later John called and said my car was ready to go, with paperwork printed and ready to go, I was in and out in less than 5 minutes. Thanks again John for taking car of our Z! More

Ripped off!! Bad deals!! I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almo I would never recommend Town North Nissan in Austin, Texas to any family members or friends. I got stuck with a high monthly car payment of about almost $1,000.00 a month, sounds like a mortgage payment. Carlos tried to get me into another vehicle with another high monthly car pament of $1,200.00 and he said; and not a penny more! I left the dealership and never returned. I know this is unbelievable and ridiculous. Carlos needs to get out of the car business , it is certainly not for him. He said i had nissan financing at a low rate and that i was approved which ended up being a lie. Carlos is dishonest and someone who cannot be trusted. Not deserving of a one star, more like Zero. A very dissatisfied former customer! More

unscheduled service This dealership KNOWS Customer Service! I took my Nissan here for service because the Dealer that sold it to me didn't seem to have time for customer This dealership KNOWS Customer Service! I took my Nissan here for service because the Dealer that sold it to me didn't seem to have time for customers in need of help! I arrived around noon unannounced and they checked my problem and was able to give me an acceptable time and date to affect the fix!! Issac is a great people person, keep him!! More

Horrible dealership I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not show me the document that had the amount for extended warranty. They said they would mail the documents. I had to go to the dealership 4 times to get the car documents. The manager Scott is a very rude guy. Nobody will answer your calls or will help you after you buy the car. I'll never buy a car from this place again. More

The good the bad and the lying dealership stay away After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a service advisor only. Service Advisors (excluding Martin F, I won't mention any names) I had my car serviced for steering wheel fluid hose replacements and the return valve needed a new hose and the advisor stated to me that it would take couple of days to come in. The next Monday 12/30/14 I took the car in to get the return valve replaced the order was taken care of but the part never came that was a problem poor communication with the customer on parts issue and order. Then on 1/19/2015 I stopped by to get the car fixed since it was about 1 month the part was never received and again I called later Saturday 1/31/2015 and the part was available I scheduled an appointment the next Friday 2/6/2015 and found out after 2 hours it was the wrong part REALLY? THE WRONG PART?!?! It personally made me offended in your service team member who did not order the correct part. Martin Flores did an excellent job in getting my car serviced and ensured the correct part was ordered, he communicated with me every step of the way. When the correct part came in he showed me the part and had the technicians install it in no time. Kudos to Martin on a job well done. Parts department The staff member who works in parts was rude and unprofessional when I had to get my Altima car key battery replaced by accusing me of opening up improperly I explained it was fine by the service advisors and former parts employee. He also kept telling me the problem and how much it would cost to replace if it became damage in a rude and unprofessional manner. His attitude was inappropriate. There is no need to accuse the customer if they did not do anything wrong however the explanation can be more in a professional attitude. More

Very professionsl and customer oriented dealership. Ask for I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I would recommend them to anyone! More

Strange and unpleasant experience I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very busy. After that, it ended up feeling like a pushy, deceptive dealership. It started to feel like they were trying to rip me off, offered interest WAY above what I'd been pre-approved for through my bank, and he was pretty condescending once we started talking about financing. He actually wouldn't even tell me what rate he was basing these payments off of when I asked, and told me I didn't make any sense when I said I wanted to know the rate because I was concerned with what I'm paying in total for the car. I never even met with anyone in financing until they called 3 times after I walked out, saying that he never gave Kevin any numbers and didn't know where he was getting the information from. They tried making a deal to get me to buy the car, but didn't come through on it and that really worked out for the best. I went to another Nissan dealership, got a way better price right away, and they gave me an interest rate way below what my bank even offered. And best of all, they were nice about it. There are car dealerships you can go to for an honest, straightforward deal, but it just doesn't seem like this is one of them. More

They know how to get money from their old customer I just moved from Philadelphia to Manor. I got a new license plates 4 days ago. I intended to go to Toyota Maund Charles in order to install the front I just moved from Philadelphia to Manor. I got a new license plates 4 days ago. I intended to go to Toyota Maund Charles in order to install the front of license bracket because it was close to my house. However, I changed my mind when my GPS showed me that there was Town North Nissan 2 miles away in the same way. I thought I may get a better service in there because I bought my car from Nissan. Unfortunately, everything didn't like what I thought. When I came there, a staff came out and asked me what I need to do. I told him everything I need. He asked me: "did I buy this car right here." I said "no" (my car is Nissan Altima 2003). Then, he charged me $46 for installing the front of license bracket only. The bill show $40.5 for labor and $5.63 for Misc. Charges. How it is worth for drilling 2 holes in front of my car. Their service is ok but the way they get money from their old customer is ridiculous. I will not buy any car from this seller. In contrast, Toyota Charles Maund serves their customer very good. On the next day, my dad brought his car there (Toyota RAV 4). Their staff served us very fast. The technician installed the front of license bracket immediately and we just needed to wait only 5 minutes. How it worth! One side gave us free and fast service, another charged me $46 and waiting for 25 minutes. More

Very bad salespeople and service center Never buy a car here. They have a car they want to sell on that day, and talk through you to buy that instead of what you want. I ordered few extra fe Never buy a car here. They have a car they want to sell on that day, and talk through you to buy that instead of what you want. I ordered few extra features and the service department has to order it and install it in my new car. It was an horrendous experience to get the appointment and get it installed. Initially the sales person told that he will give me a loaner car. But when the time came, he said he was too busy with the customer. Very bad experience. More