Town North Nissan

Horrible dealership I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not I bought a used car. They told me that the extended warranty would cost me $900 but the finance guy Wahli added $3225 to the total cost. They did not show me the document that had the amount for extended warranty. They said they would mail the documents. I had to go to the dealership 4 times to get the car documents. The manager Scott is a very rude guy. Nobody will answer your calls or will help you after you buy the car. I'll never buy a car from this place again. More

The good the bad and the lying dealership stay away After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a After buying my last Altima from your dealership, there was a problem with the service and parts department so two negative reviews and only one for a service advisor only. Service Advisors (excluding Martin F, I won't mention any names) I had my car serviced for steering wheel fluid hose replacements and the return valve needed a new hose and the advisor stated to me that it would take couple of days to come in. The next Monday 12/30/14 I took the car in to get the return valve replaced the order was taken care of but the part never came that was a problem poor communication with the customer on parts issue and order. Then on 1/19/2015 I stopped by to get the car fixed since it was about 1 month the part was never received and again I called later Saturday 1/31/2015 and the part was available I scheduled an appointment the next Friday 2/6/2015 and found out after 2 hours it was the wrong part REALLY? THE WRONG PART?!?! It personally made me offended in your service team member who did not order the correct part. Martin Flores did an excellent job in getting my car serviced and ensured the correct part was ordered, he communicated with me every step of the way. When the correct part came in he showed me the part and had the technicians install it in no time. Kudos to Martin on a job well done. Parts department The staff member who works in parts was rude and unprofessional when I had to get my Altima car key battery replaced by accusing me of opening up improperly I explained it was fine by the service advisors and former parts employee. He also kept telling me the problem and how much it would cost to replace if it became damage in a rude and unprofessional manner. His attitude was inappropriate. There is no need to accuse the customer if they did not do anything wrong however the explanation can be more in a professional attitude. More

Very professionsl and customer oriented dealership. Ask for I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I drove 3.5 hours to purchase my new Nissan. Kevin Ranft is an outstanding, professional saleman. The dealership staff is friendly, professional, and I would recommend them to anyone! More

Strange and unpleasant experience I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very I went here a couple weeks ago and ended up leaving feeling pretty terrible. The test driving went well and Kevin was helpful even though he was very busy. After that, it ended up feeling like a pushy, deceptive dealership. It started to feel like they were trying to rip me off, offered interest WAY above what I'd been pre-approved for through my bank, and he was pretty condescending once we started talking about financing. He actually wouldn't even tell me what rate he was basing these payments off of when I asked, and told me I didn't make any sense when I said I wanted to know the rate because I was concerned with what I'm paying in total for the car. I never even met with anyone in financing until they called 3 times after I walked out, saying that he never gave Kevin any numbers and didn't know where he was getting the information from. They tried making a deal to get me to buy the car, but didn't come through on it and that really worked out for the best. I went to another Nissan dealership, got a way better price right away, and they gave me an interest rate way below what my bank even offered. And best of all, they were nice about it. There are car dealerships you can go to for an honest, straightforward deal, but it just doesn't seem like this is one of them. More

They know how to get money from their old customer I just moved from Philadelphia to Manor. I got a new license plates 4 days ago. I intended to go to Toyota Maund Charles in order to install the front I just moved from Philadelphia to Manor. I got a new license plates 4 days ago. I intended to go to Toyota Maund Charles in order to install the front of license bracket because it was close to my house. However, I changed my mind when my GPS showed me that there was Town North Nissan 2 miles away in the same way. I thought I may get a better service in there because I bought my car from Nissan. Unfortunately, everything didn't like what I thought. When I came there, a staff came out and asked me what I need to do. I told him everything I need. He asked me: "did I buy this car right here." I said "no" (my car is Nissan Altima 2003). Then, he charged me $46 for installing the front of license bracket only. The bill show $40.5 for labor and $5.63 for Misc. Charges. How it is worth for drilling 2 holes in front of my car. Their service is ok but the way they get money from their old customer is ridiculous. I will not buy any car from this seller. In contrast, Toyota Charles Maund serves their customer very good. On the next day, my dad brought his car there (Toyota RAV 4). Their staff served us very fast. The technician installed the front of license bracket immediately and we just needed to wait only 5 minutes. How it worth! One side gave us free and fast service, another charged me $46 and waiting for 25 minutes. More

Very bad salespeople and service center Never buy a car here. They have a car they want to sell on that day, and talk through you to buy that instead of what you want. I ordered few extra fe Never buy a car here. They have a car they want to sell on that day, and talk through you to buy that instead of what you want. I ordered few extra features and the service department has to order it and install it in my new car. It was an horrendous experience to get the appointment and get it installed. Initially the sales person told that he will give me a loaner car. But when the time came, he said he was too busy with the customer. Very bad experience. More

stay away, go to a different dealer in austin if you can! If I could I wouldn't even give the one star. First issue, I bought a vehicle in February and noticed almost immediately that there was something ve If I could I wouldn't even give the one star. First issue, I bought a vehicle in February and noticed almost immediately that there was something very wrong. The car needed a brand new transmission and also found several other things wrong such as bad shocks and other extremely warn out parts to the my car. I also had taken my car in to get an oil change not even a month after buying it. I was told by the technicians where I got the oil change done that it had looked like the oil hadn't been changed in a very long time. That means that the Nissan dealership lied about the things they had done and checked on the car! And now I took it to the service department for some of the work that still needed to be done from when I first bought it and they removed my registration sticker! They will not replace it basically saying we must have removed it because there is no reason their technicians would have done so. It takes multiple times calling to get any sort of assistance and once you get someone they are completely worthless! More

Don't waste your time I tried to respond to an Auto Trader ad and called for an appointment. I drove 60 miles to the used car department. The Rep that took my call did I tried to respond to an Auto Trader ad and called for an appointment. I drove 60 miles to the used car department. The Rep that took my call did not come out to introduce himself or even offer a glass of water while I waited. Finally after a 20 minute wait, the car I was looking at came around. Was shifted over to another "pinch hitter" when we started on the drive the low fuel light was on and I made comment. "don't worry about it" We ran out of gas on the Freeway! Finally made it back to the dealership and big "Ben" called my cell. I was in Austin traffic told him I could not talk. He called back and left a message that I was rude and he was trying to make a deal. When I got home I tried to call the original salesman back and they never returned my call with any quote. It was the worst experience I've ever had at a dealership. I will never shop there again. More

Bought a car there 01-10-2015 and it was a good experience I bought a Nissan Leaf from Town North Nissan in January 2015. Overall it was a very positive experience. Having already taken the Leaf for a test d I bought a Nissan Leaf from Town North Nissan in January 2015. Overall it was a very positive experience. Having already taken the Leaf for a test drive at another dealership (Round Rock Nissan) I pretty much knew what I was looking for when I arrived. As soon as I walked into the showroom I saw the car I wanted to buy, black with black interior, pimpin' wheels, and foglights to boot. Konstantin Allen asked me to make an offer and encouraged me to take the car home that evening for an extended test drive. After calling my wife I agreed to take the car home and return the following day to negotiate a deal if the price was right. The next day Konstantin and I quickly agreed on a price. I had done a fair amount of research and have a friend who recently purchased a Leaf so knew what to offer. About 15 minutes later we met with the finance manager Matthew Maurer. My wife and I worked with him to finalize the purchase. He told us about all of the extra maintenance packages offered but didn't give us the hard sell. At one point I asked to speak with my wife alone and he left the office. We ended up getting GAP and the least expensive maintenance agreement which covers maintenance for five years. Both Konstantin and Matthew were great to work with, polite and easy going. They seem to understand that folks won't buy from them if they are too pushy. The whole deal took about 3.5 hours consisting of 2 visits to the dealership. More

Worst customer experience ever!!! One of the sales people, Kyle Forga and the manager was so rude and started cussing me out for not buying their car which was a 2005 blue Mini Cooper. One of the sales people, Kyle Forga and the manager was so rude and started cussing me out for not buying their car which was a 2005 blue Mini Cooper. This car was all the way in the back and the battery was dead! Somehow these worthless employees figured out how to jump start the car and when they did, the check engine light was on, no ABS, power steering was out, bad front suspension and the airbag light was on! I told them about these issues and all they said was that they couldn't get any of those fixed!!! They were trying to sell me a car with all those issues, which was so surprising! Kyle acted like he didn't care and I told him I'm not going to buy a car with all those issues and he said fine, comes back outside when I was about to leave and tells me he can get them fixed and sell it to me! I said no thanks man, you treat your customers like you don't care and act ignorant. Then he flips out on me and cussed me out saying and I quote, "You mother ****** I don't give a **** if you buy this car you a** hole! Get the F out of my face! And why the xxxx are you still here?" This shocked me so I asked him if is that is how he talked to every customer. You don't talk to customers like that, so I asked for the manager and he came back up in my face and tried to fight me and I told him to get the f*** out of my face and I went inside and asked for the manager! The manager started laughing and acted like didn't give a xxxx and took his employee's side and says he never talks to people like this and he's been with them for a long time! He pretty much said he didn't care about what I told him and he started to cuss at me! At the end I told them to go F themselves and I will deal with the corporate office. I really wish they all lose their jobs, people like this ruin Nissan's reputation! More