Town North Nissan

Inconsiderate crooks!!! Run Away! Stay away!!!! Horrific, Disrespectful and xxxx right Inconsiderate. On Thursday June 16 2016. Had been speaking and texting with a sales man by the name of Lee Horrific, Disrespectful and xxxx right Inconsiderate. On Thursday June 16 2016. Had been speaking and texting with a sales man by the name of Lee Jenkins. Agreed on a price and terms on an extra key, ( As the car only had 1 Key) for a used Nissan Altima. Got off work early and text Lee Jenkins that I was ON THE WAY THERE FROM SAN ANTONIO TO AUSTIN TO PURCHASE CAR, that we had previously come to terms with. As I traveled from San Antonio to Austin I text 3 different times( as I was stopped) that I was ON THE WAY. Received same number of text back, acknowledging the fact I was headed there for car. The trip was made even more difficult as I am a disabled US Marine Corps Veteran..... And well, don't need to tell surrounding folks of Austin about the traffic and in 100 degree weather. I walked into Town North Delership in Austin around 5:30 pm and immediately asked for Lee Jenkins. About 2 seconds after meeting with him he stated, That the car had just been sold and pointed at a young lady in a middle office. This is what really bothered me and made me sure not to deal with such people, for some reason Lee Jenkins the salesman informed me The young lady had just walked in to buy it and didn't ask for any discount or sale price.... "She PAID FULL PRICE" he said. So that let me know that Town North Austin sales people would give me a 40yr old man savings but wouldn't pass the same deal on to an Unsuspecting young lady??????? Shady!!!!! Basically this young woman over paid 1500-2000 dollars for a used 2013 Nissan Altima. Of Course they tried to get me into something else I wasn't interested in but at this point I just asked to speak to the sales manger( small short petite man) made me wait around 5-10 minutes as he acted like he was on the computer (glass cubicles) at this point he comes out, NO Apologies ask me to come into a private cubicle,( away from other perspective customers.... Of course) About half a sentence from asking what had just happened? Sales Manager cuts me off and states," Look I know all that just happened, so you don't need to go into it". I then stated Well where I'm from when a man gives his word we got a deal, a man is held to that. With a blank uninterested look on his face he just sat there. Wow! Hey, if money is no object and you want an over priced vehicle that you're gonna have to watch and not let out of your sight till the keys are in hand...... Town North Nissan in Austin is your place. I will never buy here or recommend this dealership to anyone! Milt. More

Dishonest, Unprofessional, Avoid at all cost. Dishonest salesman will tell you anything to get you in the door. Surprised they also were bold enough to yell at customers while I was there and t Dishonest salesman will tell you anything to get you in the door. Surprised they also were bold enough to yell at customers while I was there and then repeatedly talked over us while we asked about the car and deal. I could immediately see why they are a low rated dealer. Salesman Mike became visibly upset and yelled repeatedly at us. He seemed to get angry easily and couldn't take responsibility for lying about the car price he quoted to us. He said "he has other xxxx to do" and "he didn't know the price" after negotiating with us. it's unfortunate that he couldn't manage himself in a normal interaction. We talked with the Sales manager and offered us half of what CarMax or KBB would give for our car too, saying they only give the lowest trade in value even though our car is pristine. They clearly prey on the uninformed or people in a difficult spot. Be weary because they will not be offering anything remotely fair of a deal. The salesman also seemed to argue over who would take the sale on our car. This was disconcerting as we were right near them. Also the Dealer lied about car availability. They use high pressure tactics saying the car is being shipped to wholesale today if you don't buy now. The car is still available however. In summary, they will lie to get you in the door. Make you sit for long periods, bring very unreasonable offers to the table, and yell and argue in a childish manner if you make any reasonable discussion or counter offers. More

Stand by their product I purchased a vehicle from Town North that had hidden damage that did not become apparent to me until I got it home. Town North stood by their sale an I purchased a vehicle from Town North that had hidden damage that did not become apparent to me until I got it home. Town North stood by their sale and are paying for the repairs necessary to get it into the condition that they advertised. More

the worst experience buying a car don't go to this place they are going to cheat you. They hide me info related to the carfax, they said the car din't has crashes, damages or minor da don't go to this place they are going to cheat you. They hide me info related to the carfax, they said the car din't has crashes, damages or minor damages. I'm a foreign person and I didn't know about the carfax and when I went to buy the car to nissan thinking it was going to be a safe deal, but after a week I realize about carfax and started to research and my car has a minor damage. When I was making the deal I asked many times if the car had a crash before or something similar but the seller said it was ok. I trust in nissan and I got a car with minor damage. If I were aware about that minor damage I didn't buy the car. After one week and talking with them, they said that they were going to change the car only if I chose a new car, but at the end they want me to give 5,000 less for the car with the minor damage. More

Sales (New) My husband went in knowing what we wanted and were greeted right away with excellent customer service! We worked with Jose Cruz and Tony Banta. This d My husband went in knowing what we wanted and were greeted right away with excellent customer service! We worked with Jose Cruz and Tony Banta. This dealership did not force us to make any decisions but helped in every way they could to ensure that we were ultimately satisfied in every way. Our family ended up purchasing 3 vehicles from them over a weekend period and we are all glad we did. Town North Nissan will have our continued business!! More

Horrible Customer Service!! I'll never buy from them ever again and I contacted the better business Bureau for their criminal activity. Just beware. Car is great though. I'll never buy from them ever again and I contacted the better business Bureau for their criminal activity. Just beware. Car is great though. More

Great customer service I was looking to trade my 2011 Toyota Camry in on a small truck, I started dealing with Ernesto Acosta via email. I explained to him over email that I I was looking to trade my 2011 Toyota Camry in on a small truck, I started dealing with Ernesto Acosta via email. I explained to him over email that I was in the tough situation of being upside down on my trade, it had fairly high miles for the year of the vehicle and I needed to be at a certain payment with little money down. Asked him to be honest with me, that if he didn't think it could be accomplished I didn't want to waste either of our time. He stated he thought it could, but wouldn't know until he was able to see the trade. I went into the dealership that evening and within an hour after test driving the 2016 Frontier of my choice he and Hardy Woodall had me at the terms I needed. They gave me a fair price for my trade and a fair price on the cost of the Frontier I was purchasing. Everyone that I spoke to at the dealership were very friendly and helpful. I was really impressed with the fact they did not attempt to pressure me into a payment that I couldn't afford, they really cared about where I needed to be at and understood that I couldn't pay more. Excellent experience, I will return to this dealership when it comes time to trade and will recommend them to anyone that I hear is looking to buy a new car!!! More

Great customer service! Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sal Extremely helpful and very personal. They are more interested in helping you finding the right vehicle at the right price instead of just making a sale. There was no stress or forced feeling in my purchasing option. I had never owned a Nissan before, but they've won my service over. Kevin Raft was my salesman and I never felt more comfortable at a dealership. He was extremely friendly and made sure I was 100% comfortable before I made my decision to be part of the Nissan family More

Service Dept Specifically Over the years I have purchased several new cars from Town North. I can honestly and happily report my Service experience over those years has repeat Over the years I have purchased several new cars from Town North. I can honestly and happily report my Service experience over those years has repeatedly met or exceeded my high expectations. Friendly, professional and knowledgeable ...many Thanks to Eric, Luis and Nathan. Brad More

Worst customer experience ever! They only care about money. Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really Buyer beware!! They promise you things just to get your money out of your pocket!! I bought a brand new Rogue, love it, it's a great car, but really hated the experience - it was painful and humiliating. 1. The salesman made me feel like I had to buy something(useless packages on this car) which I wouldn't need. After I said no, he made me feel humiliated - I could afford it, but why would I spend money on something I don't need? 2. He promised to offer a full tank of gas, free tint change, and additional oil change services but I didn't see anything. 3. The finance guy in the small room was even worse. After you pick the second option(not the most expensive one) he looks so mad and wants to kick you out of the room! Dude, how bad do you need the money?! If you don't respect your customer, you should get another job. I love Nissan and the variety of models, but I'm sorry Town North Austin really was a bad shopping experience. More