Town North Nissan

Great service I bought a used car and Kyle sales man and Jason fianance did a great job they made buying a car quick and easy as it should be this days., I gave the I bought a used car and Kyle sales man and Jason fianance did a great job they made buying a car quick and easy as it should be this days., I gave them 5 stars. More

Fraud. they will like to you off a deal then back out of it i was at there showroom on 11/1/16. I made a deal with a salesman on a new car with mine as a trade in i could not finalize the deal thay day because i was at there showroom on 11/1/16. I made a deal with a salesman on a new car with mine as a trade in i could not finalize the deal thay day because i had to work. we agreed i would come in the following day 11/2 to finalize it. well when i got there theybwere offering me 700 less for.my.trade and also raised the price of the car. was rhen told that the rates i eas offered the day before was October's deal. not my.problem i had a verbal agreement on the prices if they mess up thats on them More

Finance person LEE TINOCCO is a con artist! Beware of the Financial Department, especially LEE TINOCO !!!! He is a CROOK. I bought my car in July, 2016. It was late in the evening. I specifi Beware of the Financial Department, especially LEE TINOCO !!!! He is a CROOK. I bought my car in July, 2016. It was late in the evening. I specifically told him that I DO NOT want to buy an extended warranty on my car. It was late in the evening and he was just shoving lots of paper work for me to sign and he sneakily added the warranty. He did not explain or talk to me about it. I called him multiple times. First, he doesn't have a voicemail set up. The phone rang and rang forever. When I asked the front desk to have him call me back, he never did. I went to the office and he had me wait for 2.5 hours only to tell me that he was very busy and he could not meet with me that day and he will call me back. That never happened. I also called his manager STEVE RIDDICK and he did not return my calls either. I see a lot of same reviews (not returning phone calls, scamming people, bad customer service). I am going to report them to the BETTER BUSINESS BUREAU and expose their scamming techniques!!!! Terrible experience with the financial department! More

Con Artists They are very great about getting you into a dream car no matter what it takes. they will tell you something but have you sign something else. They wi They are very great about getting you into a dream car no matter what it takes. they will tell you something but have you sign something else. They will conceal any minor or major issues that a used vehicle has just to get it sold, then tell you to take it to a shop to get repaired because you bought As Is. I understand the circumstances when you purchase a used vehicle As-Is, but integrity is lost when you as a salesperson logs off and doesnt try to make it right to a customer within the first hours or days. Regardless if the issue cost $30 or $40 a dealership with Morals would love to see every customer happy, not leave them to address an issue that was concealed. I have purchased many used vehicles and if i drive off the lot and the check engine light or anylight turn on immediately and i mentioned it to them they have simply said "Bring it in let us check it out". They will tell you your due date is one day yet when you get your payment stub in the mail it reflects otherwise. Oh yeh, and they will have you believe its a requirement to purchase warranty then when you receive warranty info in mail realize that It was not a requirement, which only caused me to borrow a higher loan amount. I tried to contact them multiple times and only get transferred to a line that only rings. If they had followed through and rectified the issue i recognized After leaving the lot within 24hrs then i might have added a star. Follow my lead people and document everything including calls with these people. Last but not least, I had initially posted a great review however I had posted because I was pretty much begged to early after purchasing vehicle. Apparently if us customers give a good review then we are eligible to win something...i dnt remember what they told me but they are offering prizes for best reviews....so yall might want to thread lightly on believing the awesome reviews. More

can't seem to get any answers My granddaughter and I purchased a used car, Emmett was our salesman, no complaints. My granddaughter T-boned another car, car was totaled. My complai My granddaughter and I purchased a used car, Emmett was our salesman, no complaints. My granddaughter T-boned another car, car was totaled. My complaint was why didn't the air bag open? Was told to contact Honda, which I did, told them the whole story, their response, hope your grandson is ok. Really , it was my granddaughter. So today I attempted to cancel the extended coverage, Spoke with Jason. When I arrived there Jason had a emergency and had to leave. I said any finance person could help me. At 2 in the afternoon and there were no finance people working today. How does this dealership operate without much needed people. Still no answers or phone calls to answer my questions. Once this is all settled I will NEVER return to this dealership. Thank goodness I shop and buy cars in Round Rock. One very dissatisfied customer!!!!! More

good guys I purchased a car pre-owned from town north. My salesman, Kyle, could not not have been more friendly and helpful. No pressure and I got a good deal I purchased a car pre-owned from town north. My salesman, Kyle, could not not have been more friendly and helpful. No pressure and I got a good deal on a low mileage SUV (well below KBB stated). the finance guy, Jason, was also very friendly and accomodating without pressuring me. Overall it was a good experience and I shall look to them first in the future. More

Happy Customer! I had a great car buying experience at Town North Nissan! Jordan Dupree helped me get the car I wanted at the price I wanted! I had a great car buying experience at Town North Nissan! Jordan Dupree helped me get the car I wanted at the price I wanted! More

Stereotypical used car buying experience My recent experience with Town North closely matches another recent review here, even down to the same salesman (who's name I will leave out) I cal My recent experience with Town North closely matches another recent review here, even down to the same salesman (who's name I will leave out) I called to inquire about a truck at Town North since the online info was very limited. Immediately the salesman pressured me to make an appointment. Evidently, if you want to see one of their vehicles, you have to have an appointment. I don't appreciate a high pressure sell, and said I was just calling to get some basic info and to see if they were going to post some pictures online. To his credit, the salesman offered to take a few pictures, and text them to me. I really like the look of the truck, and made plans to go there during my lunch break. My wife met me and we took the truck for a test drive. Overall we liked the truck and wanted to see what kind of deal we could get. I told the salesman that I only had an hour, and that I would need to head back to work after they finished going over our car for a trade in value. He said that if I wasn't able to stay, that they wouldn't be able to work any deals. Seriously, you have all my info, you know what I'm trading in, what truck I'm interested in but you can't do anything without me being there? He said he couldn't 'go to bat' for me if I wasn't willing to stay. I let him know, that I was serious about purchasing this truck, but I still had to get back to work before my lunch break was over and that I could return after work. True to his word, they hadn't done any work on the deal, and we had to start where we left off. When he came back from 'talking to his manager' I was presented with a low ball offer on my trade in and not a penny off the truck. Evidently my car had several issues that they would have to address before they could even put it on the lot for resale. I was prepared for one particular issue with the car, and even had an estimate on the cost to repair it. Seeing that they weren't going to budge on the pricing, I got up to leave. All of sudden, the salesman said that he could go back to his manager and see if we they could work the deal some more. This went back and forth several times with them barely budging on price, and him pressuring me to commit to each new deal. Eventually I left since it was getting late, and the salesman assured me that he'd let me know what they found out the next morning. I never heard from him that entire day. Turned out he had the day off. So I emailed him detailing out what I felt was a fair price for the truck and a trade in value of my car. We had pre-approval from our bank, and I was ready to make a deal if we could just agree on a price. Over the next day, we went back and forth and finally met in the middle of where they had started and where I wanted to be. I called the salesman to confirm the pricing so I could let our bank know. He said that he hadn't actually got his managers approval on the final price and that I'd need to come in again so they'd know I was still serious. I couldn't believe that after all the back and forth, we were still basically in the same position as when I first came in. I told him that I was at home and would need some time to get back to the lot. Before I left the house, the salesman calls me and says the truck sold 5 minutes after we had hung up, and asked if I would be interested in another truck they had on the lot! As you can imagine, I won't be wasting any more time with Town North Nissan. More

Great Customer Service, Great People I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over a I can't say enough nice things about Isaac in the service department or the general manager, Greg. I was in a terribly tight spot and they went over and above all expectations to help me resolve my problem. I'm from Illinois and my transmission gave out (under warranty) in Austin, 1,000 miles from home. Nissan couldn't get the replacement part to Austin until a day and a half after I was supposed to leave, and I had to be home on time - I was getting married the day after I was supposed to be home. Isaac and Greg worked with me and found a way to get me home on time and get my now-repaired car back to me in Illinois. Great people who care about their customers! More

"Awesome " I can't say enough about Kevin Ranft except he's "Awesome". He was very compassionate and listened to my needs and wants. He was great at finding the I can't say enough about Kevin Ranft except he's "Awesome". He was very compassionate and listened to my needs and wants. He was great at finding the right Rogue for me. A big plus, I felt with Kevin was the way he showed respect to me as woman. A lot of times sales people show very little respect to women. He didn't try to be "pushy". I would recommend Kevin and Town North Nissan anyone looking for a Nissan. Also, kudos to Dominic in the finance department. He did an awesome job and was very funny. So funny you forgot you were there to talk costs. Town North Nissan you "rock".I highly recommend them to anyone! More