Town North Nissan

Always a fantastic experience I have been taking my Altima to this dealership for service for over 10 years and have always had excellent customer service. My service writer and th I have been taking my Altima to this dealership for service for over 10 years and have always had excellent customer service. My service writer and the mechanic have always been honest and very thorough with the explanation of service needed for my car. I'm always happy with the outcome. More

Great service! For years our family has bought Nissan vehicles and had them serviced at the Town North Nissan. We've been completely satisfied with the professional For years our family has bought Nissan vehicles and had them serviced at the Town North Nissan. We've been completely satisfied with the professional and knowledgable service they provide with every visit. We will continue to bring our vehicles to Town North Nissan. More

Irresponsible, thieves, crooks ! I bought a vehicle, we agreed they would do some repairs, which they never did. Instead they repaired the wrong thing which never needed to be repaire I bought a vehicle, we agreed they would do some repairs, which they never did. Instead they repaired the wrong thing which never needed to be repaired. Every time I had a chance, I went in there and told them it never got fixed. They just kept on kicking the van down the road, lying and decieving with different lies each time. I was told to slam on the brakes doing 70mph on a highway to "fix" the brake problem, I was told they just need to "dust" them, I was told quote from an employee :" they probably just put the cheap, xxxxty pads on there, since you got a used vehicle, they didn't want to spend big bucks ". Seriously. Professionalism at its finest ! We finally get to sort out where the problem is, and the service managers offered a half price reduction on the parts they worked, even though that's not what was causing the problem. Fixing the root cause of the issue, they wouldn't even talk about it. Just wow! I tell you what, I can get Bosch parts, for all tires, for about 200 bucks, repair it myself. Way cheaper than 600 bucks these idiots are asking for, while they blatantly try to hide the fact that they messed up, and don't want to step up and take responsibility for their mistakes. I don't take pride in being an xxx, but this time I have been forced to. BBB and the FCC will be the next ones to get a claim/call. I don't even care to have the car fixed as promised anymore, I just want these crooks to get a lesson, and change the way they do business, because screwing people over, is just not right ! 1/5 is too high of a rating for these people. More

Purchase Nissan Murano Jordan was a remarkable person to deal with!! I will refer everyone I know to him for their vehicle purchasing needs! He deserves a significant raise Jordan was a remarkable person to deal with!! I will refer everyone I know to him for their vehicle purchasing needs! He deserves a significant raise! More

Top Notch! This dealership is wonderful! The General Manager Greg is top notch! Salesman Hardy was absolutely great and efficient! I've never liked the car buyin This dealership is wonderful! The General Manager Greg is top notch! Salesman Hardy was absolutely great and efficient! I've never liked the car buying experience until now. Straight forward, honest, efficient, and made the process painless! If you are looking for a car new or used- Go to Town North Nissan! More

Poor Sales Experience I will agree with the last post on this review page - 1 star is too many. Their business practices are also evident in that they have more 1 star or w I will agree with the last post on this review page - 1 star is too many. Their business practices are also evident in that they have more 1 star or worse reviews than they ahve 2-5. STAY AWAY from this dealership. Not only would I never buy anything from this business, I will also now not consider a Nissan. We went out to Austin today with a very specific goal of driving every full size SUV available and then being a CASH buyer. When we arrived at this dealership (like others we had visited today) we barely got out of the car before a salesman appproached us. Apparently telling him that we were NOT buying TODAY and only wanted to look at cars (again - like we did at other dealers) was considered rude. We were told that no cars were open. I refused to go inside and give them any personal information, rather proceeded to look at the specific vehicle I wanted to see (which was open by the way). After a VERY long period of time a young man approached us and basically asked us to leave because we were rude to his salesman. As we walked back towards the office I asked to speak to the general manager and at such point he became extremely rude and mouthy. My husband looked at me and said "don't worry - we will just take this up elsewhere". At that point this young man reached out touched my husband and yelled "no you go see him". You can imagine that we immediately tried to get to the GM's office but were met at the door by several people threatening to call the police. Mind you this was after THEIR sales manager was extremely rude, bowed up to my husband, touched him and continued to be nothing more than a smart alec. At one point, the GM came up to the conversation but quickly retreated to his office without so much as an apology. I have to say that I have never seen such poor customer service and behavior in all my 50 years. I will leave it to this for this establishment ... "thank you for narrowing down my decision on which vehicle to purchase". More

Great customer service Long Hoang was very informed on the sale and the history of the all details pertaining to the vehicle .i would recommend Town North to my friends Long Hoang was very informed on the sale and the history of the all details pertaining to the vehicle .i would recommend Town North to my friends More

Horrible - Will try to Scam you at every opportunity Beyond a bad car buying experience - the finance department there commits fraud. I had financing in place with my credit union but they gave me a song Beyond a bad car buying experience - the finance department there commits fraud. I had financing in place with my credit union but they gave me a song and dance about how I wouldn't get additional rebates unless I financed with them. So I agreed to that - and then after spending 20 minutes trying to hard sell me some additional warranty on top of standard, they presented me with a contract that didn't include all the rebates the salesmen promised. Of course, the figures presented were flashed as quickly as possible - unlike the warranty pitch which they spent 20 minutes explaining. I caught their mistake as I did the math quickly on my own and made them correct it. Signed the final contract at the right price and drove off. Only to get a letter from Nissan finance a few weeks later to confirm first payment - of the higher, wrong amount!!! I spoke immediately with Lee in the finance department and he said they would correct the mistake and he would call me back the next week. No word from them yet and it still has not been corrected. I did not believe from minute one that Lee just forgot to apply the rebates I was promised but I gave them the benefit of the doubt because they corrected it before I agreed to the final sales price and signed a contract. However, now I know my instinct was right because they sent the wrong contract to Nissan finance hoping I would not notice the small difference in monthly payment amount - and they are not doing anything to help correct the "mistake." NEVER BUY FROM THIS DEALER!!! IF you have to buy Nissan go to Round Rock or South Austin - hopefully they aren't crooks. More

Horrible customer service, Hugh waste of time Purchased a $45k new car in March. Went into service center within the first month for a minor water leak. Went in again in November for first "free" Purchased a $45k new car in March. Went into service center within the first month for a minor water leak. Went in again in November for first "free" oil change. Both visits ended with no service after waiting for a long time. With these guys the answer is about what they "can't do," as opposed to what they "can" do to help or assist you. I'll pay to have my service else where from now on--even if its warrantied or "free" there. Makes me want to never buy another Nissan--and I've owned Nissans for 25 years straight More

Edwin Pineda great sales person! Edwin Pineda helped me purchase a new Altima! He was honest, attentive, patient and answered all of my questions. Would highly recommend Edwin. Ano Edwin Pineda helped me purchase a new Altima! He was honest, attentive, patient and answered all of my questions. Would highly recommend Edwin. Another sales person there, can't remember his name, I was not very happy with. More