Town North Nissan

Customer service was good until it wasn't I've taken my truck to Town North for service for the last couple of years with no issues. They are the only service department who has serviced the v I've taken my truck to Town North for service for the last couple of years with no issues. They are the only service department who has serviced the vehicle for the last two years. Today it was taken in for an oil change. Afterward, the skid plate was hanging down. When the truck was taken back to their service department the service rep said that the screws holding the skid plate on were stripped. They then said that they're not willing to do anything about it because they can't account for work that may have been done elsewhere where someone else might have stripped the screws...even though they're they only ones who have serviced the vehicle for two years and not once in those two years did they ever mention anything about the screws being stripped. It seems pretty clear that they're not willing to stand behind their shoddy work. To add insult to injury, they then said that they could retap the holes and that they would be willing to produce an estimate for the work if requested. More

Do not buy from them If I could give negative stars I would. This has absolutely been the worst car buying experience. All they are interested in is the sale. They do not If I could give negative stars I would. This has absolutely been the worst car buying experience. All they are interested in is the sale. They do not care about customer satisfaction at all. If there is a problem, they do not return phone calls. It took two weeks for us to get our car after the purchase and when we did the things that were supposed to be fixed were not. I have been trying for over a month to get the issue resolved and as of now, I have had four people on seven different occasions tell me they would call me back. I have yet to receive a phone call. Do not buy from them! More

No integrity whatsoever Brandon’s sales tactic includes: repeatedly attempting to get us to purchase a “protection package” for $2,000 while we were working out numbers on th Brandon’s sales tactic includes: repeatedly attempting to get us to purchase a “protection package” for $2,000 while we were working out numbers on the car; this was included into the negotiations even though I refused to purchase this package multiple times. He did not say what else came with this package besides a window tints, wheel locks, and protection for the door cup. When asked if this was mandatory, his only response was “it is negotiable”. He refused to remove this as part of the price of the car. We specifically wanted a fully loaded trim with leather seats, but he repeatedly informed us that it was cheaper to buy a lower trim model that has cloth seats and then purchasing aftermarket leather seats through a company he/ his dealership can recommend. I’m glad Brandon at least offered us water, but all we were given was a styrofoam cup with cold water. I’ve never been to a new car dealership that does not have bottled water for customers. More

Thank you Lee!! Lee was exceptional!! Very pleased with my purchase and the entire team made it a very enjoyable experience. Coming from a guy who doesn't like to sho Lee was exceptional!! Very pleased with my purchase and the entire team made it a very enjoyable experience. Coming from a guy who doesn't like to shop for anything, that says a lot!! 😂 Thank you so much Lee for hooking a brother up and making me very happy with this investment! I'm going to recommend you guys to all family and friends who need a car. Dan Wood More

The worst experience ever!! This is quite possibly the worst experience I've ever had at a Nissan dealership. I arrived for my oil change appointment at 9:45 (my appointment was This is quite possibly the worst experience I've ever had at a Nissan dealership. I arrived for my oil change appointment at 9:45 (my appointment was at 10am) and was told that it would be approximately 3 hours of wait time. I stated that I had scheduled an appointment, and was told that appointments were not guaranteed, and they were extremely busy. I was not offered a ride anywhere, nor a loaner for the day, while they took three hours to change my oil. They only asked if I was going to wait or drop it off. I didn't have much else to do, and I had brought a book, so I just told them I'd wait. I didn't have much of a choice as I am new to the area, and didn't have anyone who could have come picked me up. About 15 minutes after I got seated, I got a call from one of their sales people, asking if I wanted to upgrade to a new vehicle. What great sales tactics they have! I politely declined and started to read my book. After three hours of waiting, I asked for an update, and was told my brakes were wearing thin and should be changed, along with a brake fluid flush to ensure that everything was operating normally. I ok'd the brake work, and was told they'd have me out as soon as possible. I tried to be patient, and not cause a scene, but I was starting to get frustrated that no one had even said anything to me to follow up on my repairs two hours later. Finally, 6 hours after I arrived I asked to speak to the service manager (Garrett), after watching people arrive after me, and leave before me. He was a complete xxxxxx and acted like I was an inconvenience to him, because I was trying to figure out what the status on my vehicle was. He gave me some xx answer about them working on appointments first, to which I responded that appointments are not guaranteed!! He left to go find out what was happening with my vehicle, but by the time he returned, the service advisor had my paperwork ready for me to sign. They didn't have any respect for me or my time, and it's frustrating to think we pay them to be treated like this. I will never return to this awful place. By the looks of other reviews posted, I'm not the only one who's had issues at this location. What a joke! More

Depth of Knowledge/Expertise on Nissan Leaf Service Adviser, Isaac Zimmerman -- VERY knowledgeable on all aspects of the car we brought in for a diagnostic appointment. He also provided updated Service Adviser, Isaac Zimmerman -- VERY knowledgeable on all aspects of the car we brought in for a diagnostic appointment. He also provided updated info on best practices and long-term options. Wait time was exactly as promised. More

Be prepared to get cheated If you want to see blood xxxxxxx leeches visit TOWN NORTH NISSAN dealer Sales representative will greet you with smile and lure you for a deal. I had If you want to see blood xxxxxxx leeches visit TOWN NORTH NISSAN dealer Sales representative will greet you with smile and lure you for a deal. I had a pathetic and total disrespectful treatment by the sales team. Demand you to pay 500$ and even threaten me. They do all tricks to convince you, beg you for their commission. I see them as professional cheats well equipped and trained to cheat customers. Such a pathetic shameless humans, just employed to cheat customers. Unfortunately bought new and used car here because I trust Nissan cars. In both the occasions I was cheated. Trust me, in the night online prices will be less but in the morning the prices will go higher. Strategy to make us visit the dealership. I was charged 3k extra as a hidden charge and I wasn't aware unless until I made my first payment. I don't have a choice other than paying it. my hard earned money is cheated by these leeches. Don't fall in to trap. Visit other dealership even if it is slightly expensive, you will be treated as fellow human being. Bought Used CPO nissan, told me 3 major recalls were already taken care. Later I found out it was never done. Immediately after I picked up the car when I drove the car back home, heard noise from rear side.later found out Wheel bearing has to be replaced. Such a stressful purchase and eventually ended up paying 3k extra for something I never opted for it. I WILL NEVER EVER VISIT TOWN NORTH NISSAN IN MY LIFE. BE CAREFUL WITH THE SALES AND FINANCE TEAM. More

Amazing service I can't explain the great service I received here.. from the time I walked in to the time I left everyone was so nice and attentive.. everyone worked I can't explain the great service I received here.. from the time I walked in to the time I left everyone was so nice and attentive.. everyone worked to together.. my two sales men were fantastic I definitely recommend them.. MR KEVIN AND MR DEREK THEY DID EVERYTHING THEY COULD TO HELP ME GET MY FIRST 2019 CAR .. I'M EXTREMELY SATISFIED AND ONE HAPPY CUSTOMER More

Horrible Finance Scam Do not buy from this dealer. Super rude and underhanded Finance. Do not care about you as a person, human being. Do not meet their commitment on their Do not buy from this dealer. Super rude and underhanded Finance. Do not care about you as a person, human being. Do not meet their commitment on their wall at all. More

Three months and no title paperwork - beware Beware of this dealership. At the moment we are not sure whether they are extremely careless or wilfully delaying processes, but we intend to find out Beware of this dealership. At the moment we are not sure whether they are extremely careless or wilfully delaying processes, but we intend to find out and report them. More than three months after buying a car we still do not know if our title paperwork has been filed - although we know that it wasn't filed as recently as last week. To be clear, they are legally required to file this paperwork within 30 days of purchase. The worst part is that Nissan Town North simply do not care. We bought a car from them in April. Long story short, they ordered the wrong car, and after trying to coerce us into taking a different car, reluctantly were able to locate a car in the color and model that we had actually purchased. We had to wait three weeks, but at the start of May we got the car we had originally ordered. That car was hit by a truck a few days later. Thankfully my husband was unharmed, but the car was damaged. Geico declared it a total loss in June. We had to reach out to Nissan Town North for evidence of title. Some time later in July someone in finance sent us a title application. We have to assume that the original title paperwork was never filed. Weeks later we were told that the title paperwork was filed incorrectly. We went back in twelve days ago and resigned, and were assured it would be filed within a couple of days. We finally heard back to repeated messages two days ago, and nobody was able to tell us if the paperwork was filed. Yesterday - after tracking down a Manager - we heard back, but regarding the wrong car (we also bought a Rogue from them earlier in the year). NOBODY CAN TELL US IF THEY HAVE FILED THIS PAPERWORK AFTER MORE THAN THREE MONTHS. Meanwhile, we have an outstanding insurance claim that Geico are waiting to pay when we have the paperwork. Which means we have made three car payments to Nissan for a car that was totalled three months ago while we wait - and wait - for them to actually do something that they were legally required to do within 30 days of purchase. I can't even express how angry it makes me to be treated this way, or to know that we cannot trust a car dealership to file title paperwork. They do not care. Their attitude is incredible - shockingly - casual. No explanations. No apologies. It's hard to believe that things are so chaotic that they literally do not know if this paperwork was filed, which leads me to suspect that it is wilfullly being delayed, or that even more mistakes have been made by people who could not care less about their customers. More