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Town North Nissan
Austin, TX
251 Reviews
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Showing 251 reviews
February 28, 2020
We saw a reported price on Carfax, which gets all listing info from the dealerships. So we called TNN to make sure the vehicle was still in inventory and drove quite a distance only to discover they would no info from the dealerships. So we called TNN to make sure the vehicle was still in inventory and drove quite a distance only to discover they would not honor the advertised price because we did not qualify for the "discounts"- on a used car. When we asked what the discounts were that we didn't qualify for, we got a song and dance about rebates, etc. On a used car? The ad did not state there were any qualifications or restrictions on the advertised price. They were totally unwilling to reasonably negotiate the price to even come close to the price they were advertising. Beware of false internet advertising! More
by A Shaw
Employees Worked With
Ryan Scott
January 29, 2020
Bait and Switch This dealer pulled a bait and switch on me. I researched suv's and crossovers for a year before I decided the Rogue was the best looking one. Then I s This dealer pulled a bait and switch on me. I researched suv's and crossovers for a year before I decided the Rogue was the best looking one. Then I searched local Nissan dealers for several weeks looking for a deal. I went in to the dealer with my ipad and some notes. I sat down with a sales person and gave them the stock number and vin number of the vehicle I wanted. I also verbally stated that I did not like the Rogues that didnt have the roof rails on it. The sales person went and pulled the stock number I gave her. I looked at it, liked it, thought I was making a deal on it. That was the ONLY one shown to me. We went and got it from another location and brought it back to be cleaned up to go home with me. I had been at the dealership since 11am. It was getting dark outside and I wasnt feeling good. Im ready to be done and go home by this time. Finally got into the finance guy to sign and go. Did all that and went home. Proud of my new car. I loved it. This was Saturday November 23. I got a call from the sales person on December 27. I was on my way to South Padre Island. The sales person seemed frantic. She said I needed to bring the car in and she needed to see me when I came in to pick up my plates. I went in and the sales manager told me that I had the wrong car. I was confused. He said the vin# on my contract was for a different vehicle. One I never looked at until that day and one that I did not like at all. It was the same color but there were lots of differences. No blinkers on the mirrors, no chrome door handles, no roof rails (exactly what I first said to the sales person was I wanted roof rails) no seat warmers etc... I could not believe what he was telling was going on. I cant remember for sure wether it was him or the sales person that told me the sales person was going to be fired. That it was a huge mistake. He said the car that was titled to me would now have to be sold as used if I didnt take it and they were going to take a huge loss on that one and the one I had been driving was going to have to be sold as a demo because I had put almost 1100 miles on it. Now my head is spinning. I specifically said which car I wanted and that was the one shown to me but Im feeling bad that the sales person was going to be fired. The sales person asked if I would take the one I didnt want. I first said no. I dont like the other one but dont want to get her fired. Since the rails were what I liked, I said if you can put rails on that one I will consider it. He went and talked to the parts department and told me they couldnt do it there but I could do it aftermarket. He also said he would add the seat warmers and lifetime maintenance if I would take it. In order to save the person from getting fired I figured oh well, I can spend a couple hundred bucks and put them on myself. So fast forward to this past Monday January 13th. I was supposed to take the car in to have the seat warmers put in and receive the resistal treatment I had already paid for. I dropped the car off and went over to the parts department to ask for the part number to the roof rails so I could go online and buy them and put them on myself. The parts guy told me. You cant put rails on that model. It is not equipped to add them after market. Now Im really mad. The manager knew that when he told I could add them later that I could not. He just wanted me to hurry up and get out of there. Because I felt sorry for the sales person and didnt want them to get fired and because I believed what he told me, I am now stuck with a car that I do NOT like at all. It looks completely different from what I wanted. I was shown one and led to believe that is the one I was dealing on. So, Im waiting for them to call and tell me they were done with the seat warmer install and resistal treatment. I was without my own car (that I hate) for two days. I finally get it back and its some cheap look aftermarket seat warmer, and my car is as dirty as it was when I took it in. The resistal treatment would have required the vehicle to be cleaned. I purposely put one of the seats down in the back seat to see if it would be lifted to treat. The car came back to me the same as it had left me. No evidence that a resistal treatment had been done. I ended up paying 28000 dollars for that piece of crap. When I made the deal I was ok with that because it had the extras I wanted on it. It was listed for sale on their website for 22 or 23 thousand plut tt& l . What I ended up with is a watered down version of what I really wanted and no cost adjustment. Also as of this morning January 17 the vehicle I was first given (The one the dealer said he was going to take a huge loss on) is still listed on their website as brand new with 4 miles on it.I put almost 1100 on it, and drove it for almost 5 weeks.. Same vin # same stock number. They have had ample time to update the inventory on their website. That was another lie told to me. If you go into this dealer to buy, Check your paperwork and check it thoroughly to make sure they havent given you the switch up. I have no doubt in my mind that it was intentional on their part, in kahoots with the finance guy. They threw the sales person under the bus. I also posted this review on their facebook page. The manager Kevin responded to the post stating he wanted to make things right and to contact him. I did. Over a week ago and nothing. More
by Danny
Employees Worked With
Kevin Adcock, DeMarkus ?
November 28, 2019
JUNK PLACEPLEASE DON'T BUY A CAR FROM THEMI bought a JUNK PLACE PLEASE DON'T BUY A CAR FROM THEM I bought a car from them not even two weeks ago and the car broke down. After being able to take the car JUNK PLACE PLEASE DON'T BUY A CAR FROM THEM I bought a car from them not even two weeks ago and the car broke down. After being able to take the car at a good mechanic place, they told me the engine is done. They enjoy my difficult life situation to sell me that xxxx. More
by julossse
Employees Worked With
Frank Trovinger, Yvonne Ortega, Derek Jackson, Thomas Duke, Ryan Scott
November 07, 2019
Customer service was good until it wasn't I've taken my truck to Town North for service for the last couple of years with no issues. They are the only service department who has serviced the v I've taken my truck to Town North for service for the last couple of years with no issues. They are the only service department who has serviced the vehicle for the last two years. Today it was taken in for an oil change. Afterward, the skid plate was hanging down. When the truck was taken back to their service department the service rep said that the screws holding the skid plate on were stripped. They then said that they're not willing to do anything about it because they can't account for work that may have been done elsewhere where someone else might have stripped the screws...even though they're they only ones who have serviced the vehicle for two years and not once in those two years did they ever mention anything about the screws being stripped. It seems pretty clear that they're not willing to stand behind their shoddy work. To add insult to injury, they then said that they could retap the holes and that they would be willing to produce an estimate for the work if requested. More
by FormerNissanFan
Employees Worked With
Other
August 15, 2019
Do not buy from them If I could give negative stars I would. This has absolutely been the worst car buying experience. All they are interested in is the sale. They do not If I could give negative stars I would. This has absolutely been the worst car buying experience. All they are interested in is the sale. They do not care about customer satisfaction at all. If there is a problem, they do not return phone calls. It took two weeks for us to get our car after the purchase and when we did the things that were supposed to be fixed were not. I have been trying for over a month to get the issue resolved and as of now, I have had four people on seven different occasions tell me they would call me back. I have yet to receive a phone call. Do not buy from them! More
by Kbs
Employees Worked With
Frank, Lee
August 06, 2019
No integrity whatsoever Brandon’s sales tactic includes: repeatedly attempting to get us to purchase a “protection package” for $2,000 while we were working out numbers on th Brandon’s sales tactic includes: repeatedly attempting to get us to purchase a “protection package” for $2,000 while we were working out numbers on the car; this was included into the negotiations even though I refused to purchase this package multiple times. He did not say what else came with this package besides a window tints, wheel locks, and protection for the door cup. When asked if this was mandatory, his only response was “it is negotiable”. He refused to remove this as part of the price of the car. We specifically wanted a fully loaded trim with leather seats, but he repeatedly informed us that it was cheaper to buy a lower trim model that has cloth seats and then purchasing aftermarket leather seats through a company he/ his dealership can recommend. I’m glad Brandon at least offered us water, but all we were given was a styrofoam cup with cold water. I’ve never been to a new car dealership that does not have bottled water for customers. More
by Blnguyen89
Employees Worked With
Brandon Mercado; Hardy Woodall
July 25, 2019
Thank you Lee!! Lee was exceptional!! Very pleased with my purchase and the entire team made it a very enjoyable experience. Coming from a guy who doesn't like to sho Lee was exceptional!! Very pleased with my purchase and the entire team made it a very enjoyable experience. Coming from a guy who doesn't like to shop for anything, that says a lot!! 😂 Thank you so much Lee for hooking a brother up and making me very happy with this investment! I'm going to recommend you guys to all family and friends who need a car. Dan Wood More
by dwood1982
Employees Worked With
Lee, Taco Ed, and Jason
June 30, 2019
The worst experience ever!! This is quite possibly the worst experience I've ever had at a Nissan dealership. I arrived for my oil change appointment at 9:45 (my appointment was This is quite possibly the worst experience I've ever had at a Nissan dealership. I arrived for my oil change appointment at 9:45 (my appointment was at 10am) and was told that it would be approximately 3 hours of wait time. I stated that I had scheduled an appointment, and was told that appointments were not guaranteed, and they were extremely busy. I was not offered a ride anywhere, nor a loaner for the day, while they took three hours to change my oil. They only asked if I was going to wait or drop it off. I didn't have much else to do, and I had brought a book, so I just told them I'd wait. I didn't have much of a choice as I am new to the area, and didn't have anyone who could have come picked me up. About 15 minutes after I got seated, I got a call from one of their sales people, asking if I wanted to upgrade to a new vehicle. What great sales tactics they have! I politely declined and started to read my book. After three hours of waiting, I asked for an update, and was told my brakes were wearing thin and should be changed, along with a brake fluid flush to ensure that everything was operating normally. I ok'd the brake work, and was told they'd have me out as soon as possible. I tried to be patient, and not cause a scene, but I was starting to get frustrated that no one had even said anything to me to follow up on my repairs two hours later. Finally, 6 hours after I arrived I asked to speak to the service manager (Garrett), after watching people arrive after me, and leave before me. He was a complete xxxxxx and acted like I was an inconvenience to him, because I was trying to figure out what the status on my vehicle was. He gave me some xx answer about them working on appointments first, to which I responded that appointments are not guaranteed!! He left to go find out what was happening with my vehicle, but by the time he returned, the service advisor had my paperwork ready for me to sign. They didn't have any respect for me or my time, and it's frustrating to think we pay them to be treated like this. I will never return to this awful place. By the looks of other reviews posted, I'm not the only one who's had issues at this location. What a joke! More
by StephC_ATX
Employees Worked With
Jace and Garrett
March 05, 2019
Depth of Knowledge/Expertise on Nissan Leaf Service Adviser, Isaac Zimmerman -- VERY knowledgeable on all aspects of the car we brought in for a diagnostic appointment. He also provided updated Service Adviser, Isaac Zimmerman -- VERY knowledgeable on all aspects of the car we brought in for a diagnostic appointment. He also provided updated info on best practices and long-term options. Wait time was exactly as promised. More
by The Mrs.
Employees Worked With
Isaac Zimmerman
February 09, 2019
Be prepared to get cheated If you want to see blood xxxxxxx leeches visit TOWN NORTH NISSAN dealer Sales representative will greet you with smile and lure you for a deal. I had If you want to see blood xxxxxxx leeches visit TOWN NORTH NISSAN dealer Sales representative will greet you with smile and lure you for a deal. I had a pathetic and total disrespectful treatment by the sales team. Demand you to pay 500$ and even threaten me. They do all tricks to convince you, beg you for their commission. I see them as professional cheats well equipped and trained to cheat customers. Such a pathetic shameless humans, just employed to cheat customers. Unfortunately bought new and used car here because I trust Nissan cars. In both the occasions I was cheated. Trust me, in the night online prices will be less but in the morning the prices will go higher. Strategy to make us visit the dealership. I was charged 3k extra as a hidden charge and I wasn't aware unless until I made my first payment. I don't have a choice other than paying it. my hard earned money is cheated by these leeches. Don't fall in to trap. Visit other dealership even if it is slightly expensive, you will be treated as fellow human being. Bought Used CPO nissan, told me 3 major recalls were already taken care. Later I found out it was never done. Immediately after I picked up the car when I drove the car back home, heard noise from rear side.later found out Wheel bearing has to be replaced. Such a stressful purchase and eventually ended up paying 3k extra for something I never opted for it. I WILL NEVER EVER VISIT TOWN NORTH NISSAN IN MY LIFE. BE CAREFUL WITH THE SALES AND FINANCE TEAM. More
by Gokul
Employees Worked With
Tamar
