Town North Nissan

Please read this review; this will help you a lot not to get to the issues I got into on a brand new car. wish I could give zero star. Used to love Nissan. But my last lease experience which was just a mo get to the issues I got into on a brand new car. wish I could give zero star. Used to love Nissan. But my last lease experience which was just a month ago at Town North Nissan has made me to hate Nissan and don’t be a Nissan fan anymore. I got a brand new Nissan Rogue 2020. First week, two defective parts on the car that had to be replaced. Second week, felt vibration on gas pedal during acceleration, found out another defective part on my car. The car I received had multiple scratches on the window frame both plastic and aluminum part and one scratch on the bumper. Sales representative always answered my phones before I fill out the survey; but as soon as I did the survey not anymore. I asked them if they could just change the car for me; the same model and the same year. After looking at my monthly payment, Sales manager told me that it was feasible to buy back the car and give me a new one but had to go over that with the GM and get approval.Their answer was that they would lose money so they couldn’t. This is business, sometimes you have to lose money to keep you customers; especially if they are loyal customer. Not happy with their customer service since they don’t care about you anymore as soon as they sell you their products. You will be hearing just about warranty after that. I understand warranty, but who wants to drive a car with 3 defective parts that needs to be changed in the first two weeks of getting a brand new car. I could easily go to Car Max which has s better customer service compared to this dealership. They also have warranty on their cars. I will deal with this car for the next three years but goodbye Nissan after that since you will lose me as a loyal customer after having three different cars with you; I know you guys don’t care; if you did care, you would have taken care of this for me. Now, I have to take my car to a new dealership to fix the issue. This will be my 5th time going dealership to have my car fixed in a month. More

STAY AWAY FROM HERE!!! NO Star or negative is what they earned!! Especially EMMITT - EMMITT took advantage of my elderly MOM and Aunt and they are on a fixed income!!! They needed help to get a reliabl earned!! Especially EMMITT - EMMITT took advantage of my elderly MOM and Aunt and they are on a fixed income!!! They needed help to get a reliable car they could afford, they told him repeatedly not to add things on- nothing extra! EMMITT is a used car salesman kind of guy, a crook that takes advantage of elderly women, he adds things on the paperwork they said NO to over and OVER, he did this for 3 hours! Then EMMITT rushes through the paperwork skipping over the added on areas, he added on, even though he was told NO NO NO every attempt .. He then rushes them, saying just sign here - just sign here- sign here and here and here. Preventing them from catching everything he added on against their request not to because they have a fixed budget and can not afford it! When they realized what happened- they called over and over, then they went to see EMMITT. EMMITT flat out lied, saying they changed their minds- was so unprofessional he threw a card down on the table and walked out of the room. Now they are paying 60 dollars more a month for things they did not want nor need- taking away from their medication and food needs. EMMITT you are a piece of .....work!! Karma is xxxxx.. And I pray you get yours! ... More

I was in the market for a new used car and came across some good Nissian deals on cars.com. I found one I liked and reached out to Town North. Brandon Wiginton was my sales person and was professional sta some good Nissian deals on cars.com. I found one I liked and reached out to Town North. Brandon Wiginton was my sales person and was professional start to finish. I am very busy and don’t have a lot of time to sit around at dealerships, Brandon was able to virtually help me look at the car. Brandon took pictures, texted me back and forth, explained features and extras, and then we met at the dealership to sign the paperwork and do a final test drive. Thanks Brandon! More

Do Not Buy Here! you can find bad reviews about this dealer all over the internet! My experience was the worse I had in all my experience as car buyer, I am 49 and change cars every year been in many dealer all over the internet! My experience was the worse I had in all my experience as car buyer, I am 49 and change cars every year been in many dealerships and this one is like a bad joke. The people running this business are all liers and they will do it till they get the sale done and after the sale is done... Carlos and all his lies: EV Cable inside - lie, Mats inside - lie, 2 keys - lie I traded a car with positive equity and got a cheaper car, My car was worth 25000 and the one I got was 22.000 so they owe me $3000. That usually is paid for most dealers 4-5 weeks after the sale, I been in this situation many times. Its been 3 months and I am still waiting for that check, I been calling, emailing and they just keep lying... so many times they already told me we'll ship it tomorrow overnight. Last excuse they told me FedEx won't deliver to my address and I do get Fedex. I went to the dealership and they told me we ll get the check for you today, waited for 5hrs and then they told me it won't happen today but will ship it tomorrow... more and more lies its been 3 weeks.... STAY AWAY FROM THIS DEALERSHIP!!!!! More

I was looking for a work truck and I saw the one y’all have online so I sent an email I never got any type of information back have online so I sent an email I never got any type of information back More

I recently tried to purchase a Nissan pre owned Rogue through car gurus. I spoke with my personal banker and told him about what I was going to spend and we had it all lined up to wire the money and jus through car gurus. I spoke with my personal banker and told him about what I was going to spend and we had it all lined up to wire the money and just flat buy the car for the listed price which was 16471.00. When I contacted them I was told that price was only if we financed through them. Well car gurus said that pricing on their website was not supposed to be based on any rebate, financing etc because that effects where the care is ranked as far as a good deal etc. I was a little over a barrel because my daughter was stranded with out a car so I told them I would pay the extra 750.00 which would have equaled the "rebate" if I financed through them. Then they said I had to fill out a government form that proves who they are dealing with. That I am not a terrorist or drug cartel etc. So they sent me the link. The link took me to their finance application. I am a gulf war veteran and sent them a copy of my DD214 that showed I served two years in gulf war. IM NO TERRORIST. The general manager wasted the entire day away until the Fed was closed so there was no way we could wire the money from my bank. There is something very "FISHY' with this dealership. I have NEVER seen a care sales place that wouldnt sell the car for the price they were asking for. Then I saw all these reviews. I cant believe banks give them money to even have an inventory. I really dont expect them to be around much longer. The only reason I give them 1 star is because there is no negative stars. STAY AWAY. RUN. More

I have never had a more frustrating experience buying a used car. When they installed the windshield of my car to prep it to be sold, they did it wrong. I bought the car and the first rainstorm (which ha used car. When they installed the windshield of my car to prep it to be sold, they did it wrong. I bought the car and the first rainstorm (which happened 8 days after the sale) created a flood in my car. I asked to return the car. I was told that I could trade it back in to them. They did try to get me into a different (and of course more expensive car) I said no. Then they requested that I come back on Monday because they were too busy. (WHAT!?!?!?) I requested multiple times that I wanted to return the car and just get my original trade in allowance back. NO. I then asked for a loaner car so I didn't have to drive the flooded car around for 2 days. NO. FYI - The sales manager never came out of his office to address the situation with me. Once you buy, you are on your own. POOR CUSTOMER SERVICE. DON'T DO BUSINESS HERE. More

Just wanted to let you know I had a frustrating Just wanted to let you know I had a frustrating experience at your dealership. Please don’t quote something you can’t honor. Please call if a v Just wanted to let you know I had a frustrating experience at your dealership. Please don’t quote something you can’t honor. Please call if a vehicle gets sold. I’m a mother on a budget going to school and working and paying a house. A new car would be nice but I’ll drive my Honda 2009 until I can find a better deal. There’s a dealership in every corner anyway. We even came back from Toyota because you could “talk numbers” but don’t honor what I came in looking for which was a Nissan Pathfinder for the price listed and when I came in the sales lady said she had something in the same style. Don’t be wasting my time if you can’t honor what you post. Call your customers before going to waste their whole day looking for a vehicle. That’s misleading in prices. Of course you want to sell a car for more and took forever just figuring out the price. I don’t work with people who don’t have INTEGRITY aka MONA( saleslady) More