Town North Nissan

Update I when to my first service 5/31 las week and it was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service est was a bad experience first I wasn't aware of why I was going the person that chatted me only said the 90 day check up. They did the first service estimated time was 2 hours I waited at the 2 hours mark I ask how much longer then they said almost done waited 30 minutes then they said there was a problem that the coolant cap was missing but I going to tell the tech to rap it up and I released it I was like what a little confused I when back and thought about it for a while I when back an ask why is the coolant cap missing he said they lift it the hood and it wasn't there we are trying to get a replacement but we don't have any on hand but I ordered one free of charge but I released the car once it's done so I waited when he first tried to hand me the keys I told him can we go take a look the coolant reservoir was empty I told him if I drive off it will overheat he said no you drove it here an it didn't overheat I was there no coolant in there then he said it's all in the radiator I was about to say what u stupid or what but I didn't I kept come an told him I'm not driving without coolant so the manager came and I told him he got them to put coolant but I told him what going to stop the coolant from escaping then they when inside and in awhile came out with a cap finally left it took 4 hours I even declined the car wash bc they told me it was going to take an extra hour the new cap arrived on Tuesday but couldn't go until Thursday I when there they couldn't find it the parts manager came out and ask to see the car he said you already have a cap and I tried to explain what happened he said the million dollar question I just don't see where did the old cap come from if we didn't have any on hand? 👏 They finally call the service advisor or someone he has it they installed the new one took the old one probably to try an warranty it out or something overall I very dissatisfied thinking not to take the car back on the next service. More

I went in today to purchase an SUV, and the General Sales Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, Manager, Matthew Miera, was very rude and unprofessional. He was in a rush and didn't take the time to explain anything to me. I just got up, left, and went to another dealership where I got a better deal. More

Great experience, easy buying experience. Sales lady and finance were top notch. Hopefully service will be just as good. Sales lady and finance were top notch. Hopefully service will be just as good. More

I would recommend this dealership to everyone I know, they listen and go to the extreme to get the vehicle you want. they listen and go to the extreme to get the vehicle you want. More

No one approached me upon entering. I had to hunt someone down to help me. The sales associate, while pleasant, wasn't very helpful. Couldn't tell me how certain aspects of the vehicle I had to hunt someone down to help me. The sales associate, while pleasant, wasn't very helpful. Couldn't tell me how certain aspects of the vehicle i was interested in worked. They don't try to make it enticing to purchase a vehicle. I will say check your paper work carefully, as something was added that I did not ask for. I purchased my vehicle and came back the next day to pick up. A scratch I wanted gone was going to be worked on early 1st thing in the morning, i was told. I was coming from out of town and needed to get back. Longer story short, i was there for over 2 hrs, and everytime I asked for an update it was either I dont know or should only be 30 more min. I eventually had to say just bring me my car. The mark was gone , but was not fully detailed . Should not have taken as long as it did. The girl at the front counter was rude and had a pissy attitude. The finance guy was great!! Amazing personality, patient, and answered all of my questions and concerns! He was the best part of the whole experience, besides driving off in my new car! More

I found my new favorite dealership! Drove 2 hours to get here and was not the least bit disappointed. Smooth process from start to finish was 1 hour tops. The prep work they did prior t Drove 2 hours to get here and was not the least bit disappointed. Smooth process from start to finish was 1 hour tops. The prep work they did prior to my arrival was truly prep work. None of that bait and switch crap. Everyone was pleasant and efficient. Thank you! More

Helpful in all aspects of buying a car. Prices advertised should be honored. They did with a little encouragement! Prices advertised should be honored. They did with a little encouragement! More

The salesman was great did his job the manager and finance lie to me just to get a sale so I'm very unhappy now I have to go through a whole hazzle just bc of their lie finance lie to me just to get a sale so I'm very unhappy now I have to go through a whole hazzle just bc of their lie More

Excellent person in all means. Julian was not pushie, he listen to what we were interested in and accommodated our wishes. Knew exactly what we wanted. I am so happy with my select Julian was not pushie, he listen to what we were interested in and accommodated our wishes. Knew exactly what we wanted. I am so happy with my selected vehicle. Thank you, Norma, love it!!! More

The GM said he would get back to me on my issue I left on this review, well that was 3 weeks ago and I haven’t heard a word from Mr . Auguste. or anyone else from your dealership. Is that what all group 1 de this review, well that was 3 weeks ago and I haven’t heard a word from Mr . Auguste. or anyone else from your dealership. Is that what all group 1 dealers consider service after the sale? Just ignore the problem or flat out lie to the customer. I’ll be posting this review of my terrible after the purchases experience on yelp and your website. More