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Town North Nissan

Austin, TX

3.6
238 Reviews

9160 Research Blvd

Austin, TX

78758

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Showing 238 reviews

November 13, 2024

My previous review about my 2023 certified pre-owned Altima that had some issues were mostly handled by the dealership and overall, I am satisfied, hence the increase in the rating; however, the undiscl More

by MD
Recommend Dealer
Yes
Employees Worked With
Tim Gilmore
October 15, 2024

As soon as I stepped in I was welcomed in and Jose was the one that showed me 2 different Altimas, one that I had seen online and one I had seen on the lot. The whole process was simple and very easy as o More

by avelajr13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Lagunas
Oct 18, 2024 -

Town North Nissan responded

Hello, we're happy you found our staff to be so supportive during your experience here at Town North Nissan. We are always more than happy to assist you if anything else comes up. Take care!

September 29, 2024

Mr Thompson was very instrumental in assisting me to make a negotiated deal and was friendly, professional. and knowledgeable! More

by harper966@uahoo.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Thompson, Yvonne Ortega, Thomas Duke, Ryan Scott, Viviana Maldonado
Oct 05, 2024 -

Town North Nissan responded

Hi, we're happy to hear you had such a positive experience with Thompson! Feel free to reach out to us if you need anything. Have a wonderful day.

September 13, 2024

Promises not kept by staff, poor communication, calls not returned post sale, finance never sending paperwork, dirty car when test driving and such and when cleaned up at delivery noticed significant hail da More

by Altima
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
Sep 16, 2024 -

Town North Nissan responded

Thank you for bringing this to my attention. I apologize for what you have experienced. I would like an opportunity to fix this and to earn your business, please contact me at ‭(512) 225-7465‬. I look forward to speaking with you. Daniela Rojas Executive Assistant, Town North Nissan

September 07, 2024

I just brought home a 2024 Nissan Rogue SL. I am leasing the vehicle because I don't put a lot of miles on a car. I'd like to recommend Sebastian Trillo as a superior salesman. He is no pre More

by nanmarks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viviana Maldonado
Sep 09, 2024 -

Town North Nissan responded

Hi, we're happy to hear you had such a positive experience with Sebastian! Thank you so much again for your feedback! We hope you have a great day!

September 06, 2024

Sales person was not really listening to our concerns. Kept forcing a sale when expressing that I couldn’t afford what they were offering. The financing was whacky where a big down payment STILL resulted More

by colton.shelly18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Yvonne Ortega, Thomas Duke, Ryan Scott, Viviana Maldonado
Sep 08, 2024 -

Town North Nissan responded

colton.shelly18, Thank you for informing me about your recent sales experience. Please know that we are looking into your concerns, and will reach out to you soon to assist. If there is anything I can do in the meantime, please, feel free to contact me. Phill Auguste General Manager pauguste@townnorthnissan.com

August 29, 2024

Jose, sales person was great. ...the rest not so much....But Jose took good care of us.. More

by LONGHORN1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Sales
Aug 31, 2024 -

Town North Nissan responded

Thank you for your visit! If there is anything that we can do to make your next visit a 5-star experience, please contact me at 512-225-7465. I look forward to speaking with you. Daniela Rojas Executive Assistant, Town North Nissan

August 20, 2024

When I was purchasing a SUV, I was lied to by telling me they had fixed the issued with my SUV. We had agreed they would fix it before I took it home. After I discovered the propblem wasn't fixe I took More

by Henry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Israel , Ryan Scott, Viviana Maldonado
Aug 24, 2024 -

Town North Nissan responded

Henry, Thank you for informing me about your recent purchase. Please know that we are looking into your concerns, and will be reaching out to you soon to assist you with this. If there is anything I can do in the meantime, please, feel free to contact me. Phill Auguste General Manager pauguste@townnorthnissan.com

July 10, 2024

Very friendly atmosphere with everyone trying to meet all your needs. I’m grateful to the management and salesman. More

by reeshemahreg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith , Yvonne Ortega, Thomas Duke, Ryan Scott, Viviana Maldonado
Jul 11, 2024 -

Town North Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 15, 2024

Jimmy Hoang did an outstanding job helping me get into a new vehicle! Definitely recommending his service to fellow family and peers. More

by kendallterrystewart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Hoang
Jun 16, 2024 -

Town North Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Town North Nissan. Thanks for the recommendation, and have an amazing day!

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