
Town North Nissan
Austin, TX
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No one approached me upon entering. I had to hunt someone down to help me. The sales associate, while pleasant, wasn't very helpful. Couldn't tell me how certain aspects of the vehicle I had to hunt someone down to help me. The sales associate, while pleasant, wasn't very helpful. Couldn't tell me how certain aspects of the vehicle i was interested in worked. They don't try to make it enticing to purchase a vehicle. I will say check your paper work carefully, as something was added that I did not ask for. I purchased my vehicle and came back the next day to pick up. A scratch I wanted gone was going to be worked on early 1st thing in the morning, i was told. I was coming from out of town and needed to get back. Longer story short, i was there for over 2 hrs, and everytime I asked for an update it was either I dont know or should only be 30 more min. I eventually had to say just bring me my car. The mark was gone , but was not fully detailed . Should not have taken as long as it did. The girl at the front counter was rude and had a pissy attitude. The finance guy was great!! Amazing personality, patient, and answered all of my questions and concerns! He was the best part of the whole experience, besides driving off in my new car! More
I found my new favorite dealership! Drove 2 hours to get here and was not the least bit disappointed. Smooth process from start to finish was 1 hour tops. The prep work they did prior t Drove 2 hours to get here and was not the least bit disappointed. Smooth process from start to finish was 1 hour tops. The prep work they did prior to my arrival was truly prep work. None of that bait and switch crap. Everyone was pleasant and efficient. Thank you! More
The salesman was great did his job the manager and finance lie to me just to get a sale so I'm very unhappy now I have to go through a whole hazzle just bc of their lie finance lie to me just to get a sale so I'm very unhappy now I have to go through a whole hazzle just bc of their lie More
Excellent person in all means. Julian was not pushie, he listen to what we were interested in and accommodated our wishes. Knew exactly what we wanted. I am so happy with my select Julian was not pushie, he listen to what we were interested in and accommodated our wishes. Knew exactly what we wanted. I am so happy with my selected vehicle. Thank you, Norma, love it!!! More
The GM said he would get back to me on my issue I left on this review, well that was 3 weeks ago and I haven’t heard a word from Mr . Auguste. or anyone else from your dealership. Is that what all group 1 de this review, well that was 3 weeks ago and I haven’t heard a word from Mr . Auguste. or anyone else from your dealership. Is that what all group 1 dealers consider service after the sale? Just ignore the problem or flat out lie to the customer. I’ll be posting this review of my terrible after the purchases experience on yelp and your website. More
Besides having the vehicle I wanted, the process was easy, quick and hassle free. So I’m glad I stopped to inquire about the vehicle I wanted. It was meant to be. easy, quick and hassle free. So I’m glad I stopped to inquire about the vehicle I wanted. It was meant to be. More
I took delivery of a 2024 with 1500 miles on it when it was dark outside. I noticed the next day it had body damage. I texted the salesman and told him, he said he’d get with his manager to see what he say was dark outside. I noticed the next day it had body damage. I texted the salesman and told him, he said he’d get with his manager to see what he says. The next day I get a text back from him. The text said my manager knew of the damage and that’s why it was sold for the price it was sold for. Never heard anything back from the salesperson or manager. Is this the way all group 1 dealers do buisness? Customer service at its worst I must say. More
We had an amazing experience overall. We went in not expecting the outcome, extremely happy with our new vehicle!! We went in not expecting the outcome, extremely happy with our new vehicle!! More