Town North Mazda

Purchased 2 new vehicles at this dealership, and referred numerous friends and family! Easy and honest sales process, great service department and excellent communications with specials and reminders. Alex r numerous friends and family! Easy and honest sales process, great service department and excellent communications with specials and reminders. Alex runs a great sales team and they are all a pleasure to work with! More

I am giving this professional team an "Exceeds Expectations" rating because of the excellence and professionalism of Terry McElroy, Alex Tsvang and Christian Pritt. I was met by Mr. McElroy who Expectations" rating because of the excellence and professionalism of Terry McElroy, Alex Tsvang and Christian Pritt. I was met by Mr. McElroy who is a friendly, genuine and professional person. He asked my questions with straight-forward style and ease and demonstrated a thorough knowledge of not only his brand, but of others competing brands too. This helped me as I easily discussed pros/cons of other vehicles and how the Mazda stacked up. The sales managers (Alex Tsvang and Christian Pritt) made the negotiation and purchasing process comfortable as well as informative and we easily came to a win-win agreement on price and equipment. They listened to my needs and perspectives on price and I felt they genuinely worked to accomplish my goals. It is a pleasure to work with seasoned professionals and I found the entire team headed by Alex and Christian to be just that! --Russell in Plano Texas More

The process was very quick and easy. I called them to see what kind of selection of cars they offered. The next day I was test driving the car. Bill test drove the car with me while explaining what the new s what kind of selection of cars they offered. The next day I was test driving the car. Bill test drove the car with me while explaining what the new skyactive engine did. I went online the day I called them and filled out all the finance forms and Craig had already worked on a loan that fit into my budget. When it was time for my car to get serviced, the service department was very easy to work with. They fit me in at my request and I was in and out in no time at all. I will defiantly recommend them to anyone who is looking to make the car shopping experience easy, and can't wait to get my next car from them More

I just purchased a new Mazda6. Alex and Phillip went above and beyond to make sure that I got the car (they had to get it from Houston) I wanted. Even though I live by another Mazda dealer, I come to T above and beyond to make sure that I got the car (they had to get it from Houston) I wanted. Even though I live by another Mazda dealer, I come to Town North because I know I will always get top notch service. I have purchased about 15 cars from them for that reason. More

Phillip and Christian greeted me as soon as I walked into the dealership and were ready to help me. They quickly figured out what I could afford and started working on a payment that I would be happy with. T the dealership and were ready to help me. They quickly figured out what I could afford and started working on a payment that I would be happy with. They both made the whole experience a great one! I will definitely buy my next car from Town North Mazda!!! More

I was on our way to the dealership to get my new car (2014 model), it was revealed to me the interest rate we thought we were getting only applied to a 2013 model car. Alex was able to explain the misun (2014 model), it was revealed to me the interest rate we thought we were getting only applied to a 2013 model car. Alex was able to explain the misunderstanding and as a courtesy, he lowered the new car price a few hundred dollars from the original amount offered. Alex dealt with the situation in a very professional manner and I was extremely please with their overall customer service and am absolutely loving my new car! More

I recently purchased a 2014 Mazda6 from Town North, my 6th Mazda over all in nearly 20 years of buying Mazda's from this dealership. Even though I have not visited the new car sales area in a few years, 6th Mazda over all in nearly 20 years of buying Mazda's from this dealership. Even though I have not visited the new car sales area in a few years, Alex, Sales Manager for Town North, instantly remembered me and greeted me enthusiastically at the front door. He immediately placed me with one of his superb sales representatives, Philip, who walked me though the new Mazda6. When some challenges arose during the discussion of the sales with the bank, Alex worked above and beyond to make the deal happen. Thank you Alex! Thank you Philip!. I look forward to seeing you again in about 3 years for my next Mazda. Keep up the great work! Quick additional note: The service team has also been in place for many years at Town North which makes getting service there very easy. The entire Town North Team is customer centric. More

Why did I give the rating I have? Customer service: Why did I give the rating I have? Customer service: Before I and my wife bought our cars at this dealership we visited one of Honda dealerships. Pe Why did I give the rating I have? Customer service: Before I and my wife bought our cars at this dealership we visited one of Honda dealerships. People there was very pushy, and were going back and forth to their manager many times before could give us a final price. We had a feeling that they just playing with us to sell the car more expensive. At Town North Mazda we got the price we liked right away, and it was lower than Honda's with the same options in the car. Quality of Work: I and my wife got cars we wanted the same evening we came to buy them. Friendliness: As I mentioned above people at another dealership were very pushy and we had a feeling they just want to rip us off. At Mazda it was completely opposite. Nobody pushed us to buy anything, and we could see that people were honest and sincere with us. Price: Please see above. Overall: We never had any problems with Town North Mazda dealership during the process of buying our cars and after. More

Came back to Town North to purchase my second Mazda in only a few years. First time I bought a 2011 CX9 and thought it was great. Anytime I came in for service I was always helped quickly and had no probl only a few years. First time I bought a 2011 CX9 and thought it was great. Anytime I came in for service I was always helped quickly and had no problems. Decided to check online and communicated with the internet manager, Will, several times in regards to trading in my CX9 for a 2014 Mazda 6. I ended up going to the store and had a lot of great assistance from the sales managers, Christian and Alex. Finally purchased my new Mazda 6 and am loving it so far. No problems with the cars at all. Service from all the staff was great and I expect to purchase another Mazda from this dealership at some point in the future. More

I had a pleasant experience with the Internet Sales Manager, Will. After going back and forth two times regarding the price, Craig (Finance) came over to speak with us. Craig did not approach the situ Manager, Will. After going back and forth two times regarding the price, Craig (Finance) came over to speak with us. Craig did not approach the situation with the intent to work a deal. Instead he decided to lecture us about how we did not have enough money to purchase this car. His tone was condescending and inappropriate. Craig assured us that NO ONE in town would be able to get us into an SUV at the price that works for us. (Honda was able to offer us a CR-V at less cost than the CX-5.) More