Town North Mazda

I WAS SCAMMED, STAY AWAY. I WAS SCAMMED, STAY AWAY! I bought a used 2012 Mazda 3 in 2014 from this dealership. Everything went smooth, seriously the least time I've ever spent I WAS SCAMMED, STAY AWAY! I bought a used 2012 Mazda 3 in 2014 from this dealership. Everything went smooth, seriously the least time I've ever spent buying a car. The process went too fast, the general manager Lisa sold me a 100,000-mile warranty for $2,000, she neglected to state the warranty she sold me was only good for 100,000 miles OR 3 YEARS whichever came first. I would have never knowingly spent 2k+interest on a warranty for 3 years. I only found this out after I took my vehicle in for service because debris managed to get into the blower motor, an apparent $800 repair. The warranty expired 4 months ago. When I addressed this with management on site, they refused to take accountability and said there's nothing they could do. So I paid 2k + interest for nothing. Never giving this dealership a penny EVER again. Beware of shady business practices used by this business. They take advantage of customers without batting an eye. Shame on you Lisa. More

Oil change tire rotation I had no issues. Staff was very friendly but only spoke to service manager and receptionist. I would recommend this dearler ship for service and hav I had no issues. Staff was very friendly but only spoke to service manager and receptionist. I would recommend this dearler ship for service and have been using them for oil changes ever since we bought the car. More

Purchased two Mazdas Absolutely the best experience I have had purchasing vehicles. They were professional and did not play games through the process. They immediately p Absolutely the best experience I have had purchasing vehicles. They were professional and did not play games through the process. They immediately provided the best price upfront and we did not need to haggle over a few hundred dollars. I highly recommend you give this dealership a chance to earn your business. More

Customer service just awesome. Always professional in both sales & service. Great job at all levels. Highly recommend if searching for that perfect Mazda. Thanks for the personalize Always professional in both sales & service. Great job at all levels. Highly recommend if searching for that perfect Mazda. Thanks for the personalized service 5 STARS! More

Service Department The reason I continue to return to Town North for service is my Service Consultant, Victor Bernal. The thing I like most about Victor - he's never tri The reason I continue to return to Town North for service is my Service Consultant, Victor Bernal. The thing I like most about Victor - he's never tried to sell me something I did not need. Something hard to find in the sales/service business. More

Great Customer Service, Nice Group Of People After one months of shopping for Mazda I finally picked Town North cause I visited that place 4 times and drove four different cars and never once my After one months of shopping for Mazda I finally picked Town North cause I visited that place 4 times and drove four different cars and never once my sales person asked me if I'm ready to buy but instead he told me let me know when you are ready to buy which what I liked a lot, thanks for such a great service, will be back to do business again. More

Awesome! My Dad got me a Mazda CX-3 grand touring from here and it was an amazing experience! I really wanted the deep crystal blue with the 2-tone interior an My Dad got me a Mazda CX-3 grand touring from here and it was an amazing experience! I really wanted the deep crystal blue with the 2-tone interior and nobody else even remotely close to Dallas had one in stock, except Town North. We were on a tight schedule, which was why we couldn't order one. Edward O. is an exceptional salesman who made the entire process easy and went the extra mile to make us happy. He even put a big silver bow on the car and brought it around the back to surprise me! I was so delighted and couldn't be happier. More

Personal, Friendly, and Excellent Customer Experience Just bought a pre-owned certified Mazda CX-5 today and the staff was patient, kind and provided excellent customer service. I am very detail driven a Just bought a pre-owned certified Mazda CX-5 today and the staff was patient, kind and provided excellent customer service. I am very detail driven and asked a lot of questions and each person I encountered from my sales person (Ricky Moore), the finance department, the manager and others were very knowledgeable and took the time I needed to be comfortable. They were open, honest and accommodating to all of my requests. They were "no pressure" and encouraged me to do as much research on my purchase as i needed to feel comfortable. When asked for more documentation or copies of certain documentation, they provided it immediately. They made the whole car shopping experience easy and enjoyable! I will definitely be back. More

Patronizing and Misleading Our experience with this dealership was horrible. They tried to stop us from doing comparison shopping at another dealerships by lying about extra cha Our experience with this dealership was horrible. They tried to stop us from doing comparison shopping at another dealerships by lying about extra charges and service fees. The salesman claimed he's a "nice guy" but rudely implied that we couldn't afford the vehicle we wanted, and said with a disdainful attitude that we were "buying too much car for your [our] budget," which is incredibly offensive. However, we only asked for $100-200 off the vehicle so that we could both be satisfied with each other's business. We don't think this is an unreasonable request. The manager even further lectured us with a patronizing attitude saying he's never seen people negotiate like this. So we walked out and they chased us back with an offer to talk about the price. However, once we were back the manager humiliated us with his awful attitude. It was a really uncomfortable and humiliated shopping experience. We would not recommend anyone work with such a disrespectful and patronizing dealership. Edit: First, I received a reply from the manager on google review of the dealership with my name spelled wrong, something that apparently shows how careless and unconcerned this place is when dealing with customers. His response indicated and criticized that we negotiated and compared prices, which is absolutely normal and every would do if you are going to spend $30,000. I have abundant car purchasing experience for myself, my family, and my friends. I have never seen a salesperson or manager criticize a customer for comparing or negotiating price with such a bad attitude. While we were trying to go to other dealerships to compare prices, they attacked the other dealership by saying that they would up-charge us with other hidden fees and even ran out of the door to our car to tell us the other dealership doesn't have the model we wanted, which was a total lie since we just saw it right at the other dealership. Third lie, after we came back to work on price with Town North, we politely attempted to establish the customer-seller relationship by deducting $200 without any accessories asked in our price. The manager rudely refused, so we walked away again without any hesitation. The manager replied to our review on google saying that as we started to leave, "his salesman asked if it's okay if he pass his pay of $100 to us so that he can take care of you [us]." This is completely a lie, as his salesman again ran out to our car to offer us his $100 commission. All of this process and voices were clearly recorded by my dash cam, however this manager is misleading and dishonest on google reply. We never asked the salesman to take off his commission or pay for us. He offered this by himself. So, finally we walked to give them last chance and asked for $200 off and once again, the manager patronizingly and disdainfully dismissed us. All of the above is true, we are more than happy to provide our dash cam recording to prove this manager's dishonesty. We would warn all of our friends, family, and everyone of this dishonest dealership and disrespectful attitude towards customers. More

beware of discrimination. false statements, WORST experience cut and paste from my google review. please read below - once again i dont have the option to give a zero rating in google. anyways, the manager's r cut and paste from my google review. please read below - once again i dont have the option to give a zero rating in google. anyways, the manager's response to my earlier first review was once again a false statement. after i read that review i was happy that not purchasing the car through this dealership was good for me. he says i am in F1 student visa which is not true. I'm on a legal work permit. this place is a joke. whatever they told me that mazda was asking blah blah and cannot sell the car to me, i was able to lease a car through different mazda dealership on the same day who were more professional and there was no question of any discrimination or joke or bad mouthing. i know once again there will be a formal response from the dealer here for my comment. but i hope others understand what went wrong here. so beware guys. More