Town North Mazda

Exceptional Experience at Town North Mazda I recently purchased my first car. It was such an easy and enjoyable experience. Ash asked me what I was looking for and I already had an idea in mind I recently purchased my first car. It was such an easy and enjoyable experience. Ash asked me what I was looking for and I already had an idea in mind. He pulled up the car for me to test drive and he told me about the various features the car had to offer. He was genuine and kind. He did not try to push anything on me and took great care of me. Christian, they manager, took great care of me when it came to making a deal. Craig in financing made the experience easy. They all stayed later to make sure I had everything I needed and understood how to use the features in my new car. I would recommend Town North Mazda to anyone looking for a great car, a good deal, and excellent customer service! More

Amazing service The entire experience was great. A lot of details and all my questions were answered. Very knowledgeable and experienced staff. Would definitely retur The entire experience was great. A lot of details and all my questions were answered. Very knowledgeable and experienced staff. Would definitely return and recommend More

15,000 mile service and a defective paint repair Victor was great! He took care of everything I needed and gave me a car to drive while it was done. There was no hassle at all. I thought I left my Victor was great! He took care of everything I needed and gave me a car to drive while it was done. There was no hassle at all. I thought I left my house keys in the borrowed car and he went out when it was really, really busy and looked with a flashlight. They weren't there but could have been! I felt bad when I found them later. More

Wonderful customer service The staff (Richard) was very pleasant, amazingly helpful, spent time listening to our needs and helped us choose the right car with in our budget. Ver The staff (Richard) was very pleasant, amazingly helpful, spent time listening to our needs and helped us choose the right car with in our budget. Very accommodating and great follow up. Thanks, Nosheen More

Excellent Service I'm very pleased with Town North Mazda's service. My service was handled quickly and efficiently as always. The excellent service that I get at Tow I'm very pleased with Town North Mazda's service. My service was handled quickly and efficiently as always. The excellent service that I get at Town North Mazda is the reason I have all my service done by them. More

friendly, very pleasant We continue to use this dealership because of the friendly atmosphere. They are never pushed and work to make sure we are taken care of. We continue to use this dealership because of the friendly atmosphere. They are never pushed and work to make sure we are taken care of. More

Best service department Victor in service did a great job, very informative and explains needed repairs. Prices were fair and repairs were finished when promised, I would r Victor in service did a great job, very informative and explains needed repairs. Prices were fair and repairs were finished when promised, I would recommend this dealership. More

Long distance purchase I had been helping my mother buy a new car to replace her 11 yr old, 200k mile Honda Pilot. We settled on the Mazda CX-5, and used the internet to fi I had been helping my mother buy a new car to replace her 11 yr old, 200k mile Honda Pilot. We settled on the Mazda CX-5, and used the internet to find the exact trim, color, etc. We have no Mazda dealers nearby in E. Tx so I had been dealing with several dealers on the phone and email. Town North came in $1000 less than the offers from Tyler, Shreveport, Longview, etc. They even agreed to throw in extras like a bumper guard and all wx floor mats (no charge) after we had settled on a price. They knew I'd be driving my mother across the state to buy from them, and it seems the sales mgr. Christian Pritt had no hesitation to entice us that far. I was leery that there'd be some slick big city sales tricks (a "bait and switch" perhaps), but they never came. Arthur Arce was a very helpful salesman, and did everything necessary to process us through quickly. I saw no hint of the usual car sales tactics that I was receiving from dealers closer to home. Just a straight forward transaction. This dealership has my highest recommendation, and I will be traveling to buy from them again! A big PS: They didn't try to blend and confuse the numbers with financing/trade in, etc. The finance man didn't try very hard to push the extra add ons. He just mentioned them, and when turned down, moved on. And I (NOT they) initiated the trade in. The big surprise was after we had a deal on the new car, Christian came back with an offer to match our highest previous bid on the Pilot, which was way more than I expected to get for it, especially from a dealer! Overall, dealing with Town North Mazda was a VERY pleasant surprise and welcome experience. More

Excellent dealership Courteous, friendly staff. Best dealer experience ever. They accommodated me being late by 20 minutes. Also when I had to buy this Cx9 , it was the sm Courteous, friendly staff. Best dealer experience ever. They accommodated me being late by 20 minutes. Also when I had to buy this Cx9 , it was the smoothest car buying experience ever. More

Customer for life This is my second time purchasing a car from Town North Mazda. Both of my experiences were wonderful from start to finish. I have never liked shopping This is my second time purchasing a car from Town North Mazda. Both of my experiences were wonderful from start to finish. I have never liked shopping for a car, the pressure you usually get from the salesman is such a turn off. I have never felt that pressure at TNM which is why I came back when I needed a new car. They are always willing to help you find that perfect car, and Brad delivered....I love my Mazda3!!! More