Town North Mazda

Dylan was very knowledgeable and helpful with my purchase. The finance person was easy going. There was no pressure throughout the process. It was a great experience. purchase. The finance person was easy going. There was no pressure throughout the process. It was a great experience. More

I must say every time I bring my vehicle to Town North Mazda be serviced, I experience good customer service. But my most recent visit on Friday, April 18, 2020, changed good to GREAT. During a time o Mazda be serviced, I experience good customer service. But my most recent visit on Friday, April 18, 2020, changed good to GREAT. During a time of a worldwide pandemic, most of us are (in some way) on edge, but this didn’t stop the service department at Town North! I dropped my vehicle off for a standard oil change, and arrived 15 minutes before close to pick it up. I was given full detail of a SEVERE issue with one of my tires and the “low health” of the others. Both Mike and Herald put their commitment to service and my personal safety above and before “their closing time.” I was advised of a current promotion and took advantage of it. But wait.......there is more! While awaiting the arrival of the tires, I was given a loaner vehicle on the spot (one which I’m now considering a trade in for; I understand the sales tactic! Haha). It doesn’t get any better than that. For the life of my Mazda (or another one), Town North is the ONLY place I plan to do business. I feel respected and valued as a customer, and that is the foundational check box when considering my patron loyalty. Additionally, I can TRUST Town North to do the right thing. A job well done! More

Corrected problem Minor trim issue with just purchased 2016 CX 9 was evaluated and treated rapidly. I appreciate the friendly and attentive service. I especially was Minor trim issue with just purchased 2016 CX 9 was evaluated and treated rapidly. I appreciate the friendly and attentive service. I especially was impressed with the video of the evaluation and text contacts. Very cool. Looks like two screws placed rather than original trim holder. I don't know, but this may be stronger than the original design. More

Overall great experience Brought our 2016 Mazda 3 in for an oil change at around 27,000. All went well but was surprised to be informed that we already needed rear brake pads Brought our 2016 Mazda 3 in for an oil change at around 27,000. All went well but was surprised to be informed that we already needed rear brake pads and rotors. I have never had to replace pads and rotors at such low mileage. We did buy the car used from Town North at around 24,500, so we are not sure how the brakes were treated by the previous owner. Still seems like low mileage for new pads and rotors. Just my opinion. More

Hello,My service and service advisor Railynne were Hello, My service and service advisor Railynne were excellent. This was my first time at Town North. I usually use Mazda of Mesquite because the loca Hello, My service and service advisor Railynne were excellent. This was my first time at Town North. I usually use Mazda of Mesquite because the location is close to my job. I called Mazda of Mesquite and explained my situation. The lady I spoke with told me there were no appointments available to fit my needs. When I called Town North and spoke with Railynne, she eased my fears and concerns and told me to bring my car in without hesitation. Town North addressed my car situation with great service and compassion. Thank you, Monique More

Excellent service! Excellent service. Friendly knowledgeable service tech. In and out in no time! Pleasant service experience. Highly recommend Town North Mazda for all Excellent service. Friendly knowledgeable service tech. In and out in no time! Pleasant service experience. Highly recommend Town North Mazda for all your car needs! More

Great service Thank you Harold for the time you took to make sure my car was serviced to the best possible standard. He kept me well informed the entire time. I w Thank you Harold for the time you took to make sure my car was serviced to the best possible standard. He kept me well informed the entire time. I was in and out in a timely manner even after adding additional services. Thank you again! More

I made an appoint for usual maintenance. I dropped my car off. They called me when it was ready. I picked it up and went home. Easy peasy. off. They called me when it was ready. I picked it up and went home. Easy peasy. More

Emergency flat tire and wheel I left message for Victor on a Saturday that I had a blowout and was on my way to the dealership. He already had my paperwork started before I got to I left message for Victor on a Saturday that I had a blowout and was on my way to the dealership. He already had my paperwork started before I got to him. He went ahead to put the spare on as I had wanted the wheel refurbished. With the amount of driving I generally do he did not want me to be unsafe so he gave me a loaner. He called every step of the way and gave me the cost of repairs. He made it easy and he was available in a pinch. I was extremely grateful. More

Great buying experience I had a great experience buying my car from this dealership. Ash, my salesman, was extremely knowledgeable about the car I was buying. The others I I had a great experience buying my car from this dealership. Ash, my salesman, was extremely knowledgeable about the car I was buying. The others I met were also very professional and present. More