Town North Mazda

Dropped a gf my car with Victor at 7:30. Received video inspection, oil change and new filter and promptly ready with complimentary car wash! Easy to make an appt on the app and excellent 5 Received video inspection, oil change and new filter and promptly ready with complimentary car wash! Easy to make an appt on the app and excellent 5 star service! More

Very easy process from beginning to end and very quick from start to finish - Text drove car Thursday morning, wife test drove Friday morning, and bought the car Saturday morning. Everything very straigh from start to finish - Text drove car Thursday morning, wife test drove Friday morning, and bought the car Saturday morning. Everything very straightforward and easy from the test drives, to the negotiation, and finally the closing process. A final note of praise for Jason who we worked with. He was extremely knowledgeable and very easy to work with as well as honest and fair! Thanks! Haven't had the car but a few days now but we sure are enjoying the driving experience! Fantastic! More

I have always had a great experience at this dealership, they're honest and make things right. they're honest and make things right. More

Before starting any repair, the technicians at Town North Mazda make a video in which they show and explain any issues with your car. I love these videos! I also appreciate the fact that they seem to be tr Mazda make a video in which they show and explain any issues with your car. I love these videos! I also appreciate the fact that they seem to be trying to save you money, not rip you off. Finally, they do an excellent on the repairs. More

Sales staff were very helpful and worked with us to find what we wanted. Entire Process was easy and comfortable. what we wanted. Entire Process was easy and comfortable. More

The service department- call out to Jose - was very helpful and the detailer did a great job on my car. helpful and the detailer did a great job on my car. More

Victor was professional and courteous. Service was excellent. I really like the videos from the technician servicing my car. Service was excellent. I really like the videos from the technician servicing my car. More

Sadly I have to edit my review after the fact due to interactions with this dealership since purchasing my vehicle. The purchasing process went smoothly and my sales woman and finance guy took great car interactions with this dealership since purchasing my vehicle. The purchasing process went smoothly and my sales woman and finance guy took great care of me. However after the purchase we dropped the vehicle off for our first service. During that process there were some hiccups on trying to get a loaner car which was something I was told would not be an issue. Then we had a major issue with a fuel pump failure. Mazda roadside left us hanging until 3:00 in the morning and never showed up. I had to call my own insurance company the following morning after getting my family off the side of the road and have them tow it. It was towed into town North Mazda at my cost towing for the repairs. The repairs were covered under warranty and about 3 days in they gave me a loaner car but still not big enough for my family. We purchased an 8 seat vehicle and they gave me a 5 seat vehicle. Then in addition to that when the repairs finally were complete I went to pick up my vehicle and found windshield damage on my vehicle that was not there at drop off. I pointed that windshield damage out to the service advisor who told me they wouldn't be able to do anything about it until Monday. I asked for a loaner and then I would leave the vehicle there with them while they resolved it. I was told they could not do a loaner till they even looked at it and the service manager had to look at it. I then asked for the general manager explaining that I had proof that the vehicle came in with no damage. In addition to my photos prior to the vehicle arriving at the dealership the towing company also had photos of my vehicle being dropped off in the dealership parking lot undamaged. I showed these photos to the general manager after requesting to see him and asking him to pull the video footage. He refused to pull the video footage and continued to argue various reasons why he would not pull it. I then continued discussing it with him until he started getting upset at me and trying to blame me. He also caused further damage to the vehicle by digging into the damage with his pen. All of this recorded and documented both. After having continual issues with the general manager he told me I was no longer welcome at the dealership. I, a customer who purchased a multi-thousand dollar vehicle, am not welcome at the dealership I purchased it from purely because I wanted the damage caused by their dealership repaired. Even their own technicians and staff agree that I'm in the right. I have reached out to Mazda North America and all they were able to do is get my service contract refunded that was attached to the dealership specifically for my maintenance. They were unable to help in the situation other than trying to get me reimbursed for the rental car. That is still an ongoing process with them about trying to resolve this but they have stated that I'm no longer welcome according to the general manager. I bought a brand new vehicle from you and you refuse to do service on it and refuse to take care of the damage you caused that I have proof of. Attached you'll see the photo of the general manager that I dealt with. I do not recommend this dealership and I definitely would not take your vehicle here for service because if they damage it they will not pay for the repairs. If you can't trust them to take care of your vehicle in a minor situation how can you trust them to take care of your vehicle and other repairs that may affect your very safety and life driving the vehicle. I am so disappointed in how this went and how the general manager chose to handle it. I gave him every opportunity to correct his behavior and the way he was handling this even now and he has chosen to be stubborn and rude. Do not go to this dealership if you don't want to be screwed over. More

Nice, clean waiting area. Quick work, not a long wait. Friendly service people willing to help. Quick work, not a long wait. Friendly service people willing to help. More

The service rep was very accommodating and communicative. The dealership worked with me on multiple levels of the service to make sure I received the best care. Highly recommend. The dealership worked with me on multiple levels of the service to make sure I received the best care. Highly recommend. More