Town East Ford - Service Center

Shannon is fantastic. Very helpful!!! It shows she really cares about her customer. Also keeps me update with my car! Very helpful!!! It shows she really cares about her customer. Also keeps me update with my car! More

this dealer takes care of its customers. they make sure it is done correctly the first time they make sure it is done correctly the first time More

Everything was great except that when they brought the truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out truck back they left the key in the gas door. I tried multiple times to call and David didn't answer so I had to drive to the dealership to find out where my key was. A simple email would have solved this problem. More

Jim Artripp customer service was excellent and very professional. He made me feel as if I was his one and only customer. professional. He made me feel as if I was his one and only customer. More

My service advisor Jim always takes good care of me when I come in for any kind of service .. I come in for any kind of service .. More

Quick, polite, efficient, friendly, Erica is wonderful, easy to deal with, I will be back. easy to deal with, I will be back. More

In the service department there was a CSR that lied to me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and t me. I dropped my truck off for recall repairs at 7:15am. The CSR took my information and said it would take several hours. I called around 2pm and the rep said it was not finished yet. 6:10pm I called and the first sales representative did not one to help and said I’m sorry we don’t have your truck but service opens the next day. I asked for a manager and the phone call hung up. A second representative got me a manager and then I had a call from the service manager. She was awesome. However, her worker lied to me in the morning when I dropped off my truck when I was seeking her. Then, he said he would call me when my truck was finished, and I got nothing. 2 different situations cost me time and energy. All the representative needed to do was follow up with me as a customer to inform me of what was going on with my truck. If the technicians don’t care about the customer the experience will keep people from coming back to this location. I’m due back next week. More