Town & Country Jeep Chrysler Dodge - Service Center

Quality Team I have been bringing my vehicles to Town and Country in Levittown, NY for several years, and the two standouts of your Service Department are undoubte I have been bringing my vehicles to Town and Country in Levittown, NY for several years, and the two standouts of your Service Department are undoubtedly Jim Ingrassia and Peggy. Professionalism, honesty and care personify what service excellence is all about. Without these two members at the helm, I hardly think the production and quality afforded your clientele would exist. If you can duplicate these incredible employees throughout your service centers, I believe the industry would create a "sixth star" to the rating system! TSS More

Amazing Service Department I have been going to Town and Country for the past 8 years now just because of the service department. From Oil changes to intricate motor work my tr I have been going to Town and Country for the past 8 years now just because of the service department. From Oil changes to intricate motor work my truck always comes out running great and I just have to say that Jim Ingrassia the service consultant is a great man honest and always holds to his words. He has never let me down once.... I am greeted by him by my first name. Jim takes pride in his work and customers. Because of people like him I will always come back to Town and Country.... Hey Jim the seat looks great thanks again :) More

THANK YOU AGAIN!!!!! I AM OVERWHELMINGLY PLEASED WITH THE SERVICE AND CUSTOMER SERVICE THAT I RECEIVED AT TOWN & COUNTRY IN LEVITTOWN, NEW YORK. MY EXPERIENCE IS BASED ON I AM OVERWHELMINGLY PLEASED WITH THE SERVICE AND CUSTOMER SERVICE THAT I RECEIVED AT TOWN & COUNTRY IN LEVITTOWN, NEW YORK. MY EXPERIENCE IS BASED ON MY INTERACTION WITH JIM INGRASSIA AND OTHER MEMBERS OF THE STAFF. JIM TOOK THE TIME TO EXPLAIN EVERYTHING TO ME AT LENGTH AND REALLY SEEMED TO WANT TO GET ME BACK ON THE ROAD AS SOON AS POSSIBLE. JIM IS A GENUINE MAN, WORKING FOR A GENUINE ORGANIZATION, TOP NOTCH. I THANK THEM ALL IMMENSELY. SEE YOU IN 3000 MILES. More

Most outstanding service I have ever received anywhere From Jim's enthusiastic and welcoming voice on the other end of the phone to make the appointment to my way out the door (as it was held for me yet ag From Jim's enthusiastic and welcoming voice on the other end of the phone to make the appointment to my way out the door (as it was held for me yet again) I had nothing short of a fabulously wonderful experience with Jim and his service team. I have a 10 month old son who has made every leg of the trip with me to drop off and pick up the car and the staff has greeted and welcomed us both by name and made us very comfortable there while waiting. Jim has gone above and beyond to make sure he himself has checked the car over before calling me to let me know the car was repaired and ready for pick up. Jim has made what can be a frustrating experience a very pleasurable one. Most people don't look forward to going to an auto service/repair appointment, but it is because of Jim that I do. I am confident in the work of this service team and feel that the safety of my son and I are in good hands. More

Great Service Jim is awesome! Always greets you with a smile and a handshake. Recently had an issue with my daughters Jeep which she bought at another dealership a Jim is awesome! Always greets you with a smile and a handshake. Recently had an issue with my daughters Jeep which she bought at another dealership and Jim took care of everything. My daughter was so happy not only with the price but how Jim made her feel like she was not alone. He puts the other dealership to shame. More

Great Service! I recently had a bad experience with the sales department, but I do feel the need to express my happiness with the service department. Jim is always a I recently had a bad experience with the sales department, but I do feel the need to express my happiness with the service department. Jim is always a pleasure to see and he greets you with the biggest smile! He's knowledgeable and personable. The waiting room is a pleasant environment because him and his associates make it that way. More

SERVICE WITH A SMILE I HAVE ONLY BEEN TO SERVICE 3 TIMES SINCE I BOUGHT MY 2011 DODGE CHARGER A FEW YEARS AGO. THAT IS A GOOD THING ...BUT I LOVE GOING THERE, AS JIM IN I HAVE ONLY BEEN TO SERVICE 3 TIMES SINCE I BOUGHT MY 2011 DODGE CHARGER A FEW YEARS AGO. THAT IS A GOOD THING ...BUT I LOVE GOING THERE, AS JIM INGRASSIA MAKES ME FEEL LIKE FAMILY ! HIS GREAT SMILE AND PASSION FOR HIS JOB IS THE KEY FACTOR OF WHY HE IS MY MAIN MAN TO SEE WHEN I GO IN FOR SERVICE. JIM & THE STAFF KEEP THEIR CUSTOMERS HAPPY & YOU GET TO EXPERIENCE THAT ... SERVICE WITH A SMILE ... THANKS JIM ! More

The best customer service anywhere!!!! From the moment I brought in my Jeep Compass (2014) for first service, They were friendly and helpful. Peggy is such a wonderful and helpful receptio From the moment I brought in my Jeep Compass (2014) for first service, They were friendly and helpful. Peggy is such a wonderful and helpful reception, she just amazed me with her kindness!! And then I had to explain to Jim Ingrassia what exactly was wrong with my car and see what he could do about it. He was amazing,!!!!!!! He knew immediately what the problem was and assured me it would be taken care of by the best mechanics in the business.! and he was right!!!!! Everyone there was professional, helpful and extraordinary people to deal with, but a special kudos to Jim Ingrassia, as he was the person who I spoke to and worked with the most and he was the most helpful and professional person I have ever dealt with at a car service center! I have recommended them to all I know who have Jeeps or Dodges, as you wont get better service anywhere!!! Congratulations to you on having such an extraordinary team!!! Sincerely Nicki Lieberz More

Oil change and inspection Jim makes your experience quick and easy. He greets you with a smile at the door and kind words when you leave.The service is quick and they have you Jim makes your experience quick and easy. He greets you with a smile at the door and kind words when you leave.The service is quick and they have you in and out the door as soon as possible. More

Great experience I have to begin my review with a funny story. I was getting ready to go to the park with my friend and 6 week old baby. There was an awful spider on m I have to begin my review with a funny story. I was getting ready to go to the park with my friend and 6 week old baby. There was an awful spider on my rear view mirror, which my friend attempted to kill by whacking the spider with her sneaker. All of a sudden, my rear view mirror came flying off! I was so upset because my car is brand new. I drove over to Town and Country in desperation hoping that someone would fix the mirror on the spot! The woman working behind the counter said that they were extremely busy, but luckily I then spoke to Jim Ingrassia. My life saver! He saw how upset I was about the situation especially that I had my infant in the car seat. He immediately got into the car and helped me. Jim called the mechanic right over to assess the situation and realized that the mirror had to be replaced. Jim ordered the part for me and called me in to be replaced. When I went in to get the mirror fixed, Jim had the mechanic work on my car immediately (knowing a had my infant at home). I can't thank Jim enough for helping me and accommodating me! I will definitely go back to Town and Country and ask for Jim to help me out. Not only was he extremely accommodating, he was friendly and personable. He truly is an asset to Town and Country! Thank you Jim!!! =) More