Town & Country Jeep Chrysler Dodge - Service Center

Breath of fresh air!!! Jim Ingrassia is a breath of fresh air!!! I had a tray replaced in my console and he noticed that the top of the console was not operating properly s Jim Ingrassia is a breath of fresh air!!! I had a tray replaced in my console and he noticed that the top of the console was not operating properly so he told me that he was going to order a new console top. Not only did he fix my original problem but went above and beyond to alleviate what would have been another problem and another trip to the dealership. He is very patient and always courteous to everyone he deals with. I had the occasion to listen to several phone calls he had with customers. They were verbally berating him and he took it professionally and with the utmost of patience. He is a credit to the dealership. Please acknowledge his "above and beyond" attitude! More

Amazing Customer Service Does your service manager make you feel like you are the most important customer in the entire universe? Well, Town and Country's Service Manager, Ji Does your service manager make you feel like you are the most important customer in the entire universe? Well, Town and Country's Service Manager, Jim Ingrassia, does just that each and every time we come in for service. Thank you, Jim, for taking such good care of our family's Jeeps and for always going above and beyond. We would also like to acknowledge Peggy, who like Jim, is the consummate professional. These guys wrote the book on customer service, and Town and Country is fortunate to have them as representatives of their dealership. More

Service consultant Jim Ingrassia made this a perfect visit What a pleasure to deal with. Caring man. Took care of all my vehicles needs. Would definitely buy from this dealership again. Every concern I had wa What a pleasure to deal with. Caring man. Took care of all my vehicles needs. Would definitely buy from this dealership again. Every concern I had was taken care of. More

Snarky, Snotty, and a GM that hangs up on customers My wife and I leased 2 new Chrysler/Dodge cars from this dealership in June 2014. (The ONLY pleasant experience was with our sales rep Scott Froehlich My wife and I leased 2 new Chrysler/Dodge cars from this dealership in June 2014. (The ONLY pleasant experience was with our sales rep Scott Froehlich - 5 stars for him). I wanted a hitch installed for my wife's Durango so I scheduled service about 3-4 weeks ago. First, the customer-facing representative for Town & Country Jeep, Suzanne, is very snarky on the phone or in person. She basically treats customers like they're idiots. So if you're a customer getting service, be prepared: virtually ANY question you ask will be met with a snotty response from Suzanne. Second, I scheduled my drop-off at 7A on a Friday (I got there 15 minutes earlier than that). There is virtually no room at their service facility (for parking). They have this moronic policy where you actually have to drive the car up to 'the window' get valet service. The problem with this is that after 4 or 5 cars line up, the 6th, 7th, 8th, et. al cars actually have to line up IN THE STREET. This can be somewhat dangerous as it is morning rush hour and the street is one-way and very narrow. Third, my service was very simple - A hitch install with NO wiring, NO programming. Bolt-on, that's it. I would do it myself but you have to remove the bumper and ideally have a lift to get to it. But when I called at 3PM (8 hours later) to check on the status, here are the responses I received from Suzanne (all with a curt, snobby tone): "Your car isn't IN yet." "I don't KNOW when your car will be done. It may be next week." "I don't have a technician to work on this, so if it goes into tomorrow (Saturday) it won't be worked on until next week" "YOU have a rental from us. Drive THAT around". (The interesting thing is Suzanne refers to the technician and the service department as 'hers.' She doesn't run the department. She schedules appointments). Then my wife called the General Manger of the dealership, Fred Hoyt, who countered her complaints with things like 'Yeah? So What', and abruptly hung up on her. Then my wife was instructed to speak with Tom Hearne, the service and parts manager. Let me tell you this guy walks around doing absolutely nothing, and he looks like a Zombie. Tom, get some coffee and put a spring in your step, please. Wake up, there are customers who need to be pleased. So needless to say, Tom contributed zero to this problem.. There were only two better examples of service that day. Jim Ingrassia (Service Advisor, presumably 2nd-in-command at service, after Sleepy Tom) actually acted (a little) like he cared. I think it was he who actually accelerated getting the job done (so it was a 9-hour service versus me waiting until the next week). The other example was the technician who worked on my car. I think his name was Maneuelo or Manolo (apologies I don't know the exact spelling). He was excellent - he actually had more politeness and acted with more purpose than the aforementioned employees. So, BEFORE You buy a car at this dealership, you should anticipate about how you'll get treated AFTER the sale. Buyer Beware! More

Poor Service I purchased my vehicle from a different dealership and it is still warranted. I received a recall notice and did not want to go the extra distance ba I purchased my vehicle from a different dealership and it is still warranted. I received a recall notice and did not want to go the extra distance back to the selling dealer so I called and scheduled an appointment here. I called three days later to confirm the appointment and the person that answered the phone said they had no record of an appointment. I scheduled a another appointment a week and a half later, telling the rep exactly what needed to be done. When I arrived to drop off the car the night before the appointment Jim looked a the list and said he was not sure it could all be done in one day. I explained I could not leave the car for another but would call the next day in the afternoon for a status. When I called at 2:15 the next day I was told they had not yet brought the vehicle into the shop after being since the previous night. I told Jim not do do anything and I would be by to pick up the car. When I arrived he gave me the keys and acted like he could care less that nothing was done and I was not satisfied never asking a single question or making any comment about the vehicle was looked at any sooner. When I asked for the recall notice back that I had given to him I was told it had been thrown away because everything was in the computer, however there were several pages of printed output attached to the service card. I guess they only service their customers and not other loyal Chrysler owners.. More