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Town & Country Jeep Chrysler Dodge - Service Center
Levittown, NY
131 Reviews
131 Reviews of Town & Country Jeep Chrysler Dodge - Service Center
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May 02, 2013
The entire crew at Town and Country always do their best to accommodate every customer. They know my car -- I get the confidence that only comes from using a dealer service department. They are as proud o to accommodate every customer. They know my car -- I get the confidence that only comes from using a dealer service department. They are as proud of the mileage on my car (closing on 300K) as I am!! Even when repairs can be extensive, Jim and his team do their best to keep the costs manageable. More
by jeepowner300
Employees Worked With
Jim Ingrassia
May 02, 2013
Jim Ingrassia[service conultant] is a class act and a big asset to this dealership.Jimmy understood my needs/concerns and addressed them accordingly.Peggy was very helpful setting up a loaner vehicle for me asset to this dealership.Jimmy understood my needs/concerns and addressed them accordingly.Peggy was very helpful setting up a loaner vehicle for me while my van was in for repair. More
by carollo
Employees Worked With
Jim Ingrassia
April 30, 2013
I bought my first Jeep at another dealership, but used the service department at this Levittown location for convenience. Time to buy my second Jeep, and I went to a dealership closer to my home. I had the service department at this Levittown location for convenience. Time to buy my second Jeep, and I went to a dealership closer to my home. I had an extremely bad experience and decided that, my service experience at Levittown being so good, I'd buy in Levittown. Call it a rebound purchase. So, I've been using the Levittown service location for more than 10 years. I pay more than I would if I go for service at someplace other than the dealership. But I keep coming back because of people like Jim Ingrassia and Peggy. Very friendly folks and I feel comfortable with them. More
by nsataur
Employees Worked With
Jim Ingrassia, Jim Ingrassia
April 27, 2013
Friendly staff always have a great experience and would definately recommend. Jim always goes above and beyond with his service. He is always smiling and has personalized conversation each visit definately recommend. Jim always goes above and beyond with his service. He is always smiling and has personalized conversation each visit More
by Jennaf316
Employees Worked With
Jim ingrassia, Jim Ingrassia
April 27, 2013
My overall experience at Town & Country Service Department has been excellent. The employees are very courteous and professional. More importantly their Service Consultant Jim Ingrassia has gone ab Department has been excellent. The employees are very courteous and professional. More importantly their Service Consultant Jim Ingrassia has gone above and beyond in answering any and all of my questions and concerns about my Jeep. He has always taken time whenever I come to the service department to make sure that I'm fully satisfied. I have owned many vehicles and I must say that I'm very impressed with the staff at the service department, especially with Jim. Last but not least he is easy to talk to and a great listener, as well as, is always willing to make sure that all services provided for the vehicle has been addressed accordingly and meet the customer's satisfaction. More
by speters1
Employees Worked With
Jim Ingrassia, Jim Ingrassia
April 27, 2013
I have purchased two cars at this dealership. The first because I found a good priced vehicle but the second was due to the great service I have received. Jim Ingrassia and his team in the office and shop because I found a good priced vehicle but the second was due to the great service I have received. Jim Ingrassia and his team in the office and shop are terrific. I feel more like a friend or even family with these folks. I am going to purchase a new car soon and will again use this dealership since I know I can get great service and my car will be fixed properly when needed. This dealer is not convenient to my home or place of business but it is worth it to me to go here. More
by Bcchief
Employees Worked With
Jim Ingrassia, Jim Ingrassia
April 24, 2013
Jim is a great example of what can happen when service is more than just an after thought but part of a total package that a dealership offers. Because of him I have started to look at new cars from Town & C more than just an after thought but part of a total package that a dealership offers. Because of him I have started to look at new cars from Town & Country to replace other cars that I own - this is because of Jim. Nice work from the team at Town & Country! More
by Joecheese
Employees Worked With
Jim Ingrassia, Jim Ingrassia
November 07, 2012
Moisture in my headlamps: a known warranty issue on the Jeep Grand Cherokee WK2 due to the seals failing. Better dealers are replacing these without hassle, sometimes with multiple replacements until the i Jeep Grand Cherokee WK2 due to the seals failing. Better dealers are replacing these without hassle, sometimes with multiple replacements until the issue is corrected with well-sealed headlamps. On two occasions I have requested James Brown to replace both headlamps. He acted evasive, argumentative and rude! Essentially refusing service under the terms of the warranty. They had my Jeep for a day and did nothing. Not even a car wash. More
by bazookajoe
Employees Worked With
Daniel Howland, James Brown, David Atkinson
April 16, 2012
STAY AWAY FROM THIS PLACE FOR SERVICE! Let me save all of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year of you a little time and money before you decide to bring your vehicle to Town & Country to get serviced. About a month ago we brought in our 5 year old car because it wouldn’t start. We originally brought it to a family run mechanic, but they were unable to fix the problem, so he sent us to Town & Country. When we got there they told us our mechanic installed a dead battery and the vehicle couldn’t be started. So we left it there for them to fix. Jim, the service consultant has been handling our situation from the beginning. The car was left there for two weeks with us doing the leg work of calling to check on when it would be finished. After getting a lot of “running around” from Jim he told us our radio was the problem and could be fixed for $900, a price we were unwilling to pay because for starters he had our car for a long time and $900 is a ridiculous amount. So we said disconnect the radio and we would pay for a new battery and diagnostics. We go to get the car. The radio is sitting on the seat, there’s a gaping hole in the dashboard, our tire was flattened due to a nail in it. We tell them to fix it and their remedy was putting 50 pounds of air in a tire that takes 35 pounds of air. We bring the vehicle home and the fuse box cover is missing. We go back to get it. We bring the car back 2 days because it didn’t start again. Now they have had my car for an additional three weeks. They gave us a loaner car because we asked for one, which, according to Dodge Inc customer service they are supposed to offer one. Now every time we call to see what is going on Jim constantly reminds us we have the loaner car to use in the meantime. We need our car because its our car and our car has a permit attached to it that allows us to park at the train station so we can get to and from work. We want our car fixed - that’s it. Every time we call Jim, he assures us it will be Monday, then Monday comes and goes no phone call. We have absolutely had it!!! As I can see other people have had problems with this dealership. Complaining to them obviously will go no where because for years people have been complaining and I guess none of the publics’ complaints are enough for the owner of Town & Country Inc. to address. So now I ask of you, if you find yourself in the predicament I am in, to please call Dodge Inc. customer service at 800-763-8422. Also, call the Better Business Bureau to file a complaint or go online at www.bbb.org. The only way a business like this can go out of business is to file complaints with the appropriate authorities. If you’re forced to pay any monies to get your car back, keep all your receipts and a log of who you spoke to, and take them to civil court. Good luck and stay away! More
by Anonymouse31
Employees Worked With
Jim (service consultant)
April 05, 2012
Provides phony maintainence booklet and tells you that your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 yea your warranty will be void if you do not follow their direction: i.e.: Coolant Flush at 32k and 2 years 10 months. Chrysler says 102k and 8.5 years. Transmissiion trouble code reflashed. "Your transmission fluid/filter must be replaced at 30k; that is the problem" $300 for this "service". Factory says 120k. Get the picture? Do not set foot in this place. Nice guys, but they smile as they stab you in the back. More
by redcad01
Employees Worked With
Victor A and Tom H
