Town & Country Jeep Chrysler Dodge Ram

I learned a short lesson here and suggest you avoid this place. I talked to Chris, the internet sales manager on the phone and then to a guy named London, both of whom were nice and kept me posted on the ca place. I talked to Chris, the internet sales manager on the phone and then to a guy named London, both of whom were nice and kept me posted on the car's availability. They have nothing to do with the bitter taste I have after going here. The car was a blue 2010 Hyundai Genesis 3.8 manual car. When I got there I was greeted by a not-so-friendly Youri and some guy who was smoking a cigarette, who said, "Someone just put money down on that car over the phone." Really? That fast? I was allowed to test drive it anyway. Youri started the car and I noticed a lot of white smoke from the tailpipes. I checked the oil and found the oil needed to be changed (maybe this is the reason for the white smoke) and later noticed there were two holes in the front passenger seat. Youri was mostly quiet before and during the test drive. He lacked any personality. The car made a weird sound when I braked hard (to test the brakes), like a metal clunk sound. The brakes seemed responsive, though don't know what that sound was. It shifted and drove well though, with good pick up. I liked the car more after having driven it. When I went into the office to find out the full cost of the car, I found they added a bunch of fees such as the "dealer prep fee" which I know is a nonsense fee and a "transportation fee" which was a charge to bring the car "from the auction to the dealer." Now this is an auction car. I thought at a dealer you get trade-ins. Both of these aforementioned fees are business expenses not to be passed on to the customer. I understand there are taxes and the dealer charges for the title and registration. I can register the car myself and don't really need to pay that either. But I didn't trust these people. The guy from the parking lot was there in the office and he was talking to two women who appeared to be customers. He was giving them some sort of advice on the big-bad wolf at other dealers because he can be trusted. Of course he can be. Back to Youri, who wanted me to insure the car before any paperwork was submitted for a loan. I know what this is: A nice way for them to give me a higher interest loan and loan fees where Town and Country gets kickbacks. I forgot to mention to them I had a pre-approved bank loan from my bank and all I need was a purchase and sale agreement. I saw nothing but hit cars at used car dealers and figured going to a reputable flagship dealer would be better. Youri said I needed a $1,000 down. I said, "No problem" but kept looking at the paper at those extra unnecessary fees. Then the guy from the parking lot had stopped talking to the women and said, "The car is sold, let's go." I said abruptly, "Forget it." I left. This guy must be the owner because he sped off in a 300c that had dealer plates. I hope he made it to his "mom's party." Yeah right. Undesirable people come in all shapes and sizes. They just have a different style of doing the same thing: Robbing people (yes I like that semicolon). I got there at closing time on a Sunday because I tried to squeeze visiting Town and Country in after having been to a few other not-so-great dealers and I can understand people want to go home. However, you're dealing with the potential sale of a car, but sometimes rational thinking doesn't make sense to pretentious, dishonest people. If Town and Country Jeep knew how to do business the right way maybe they'd have more customers. Though they don't seem to have to worry though. It rains car sales there because people make sudden, impulsive car purchases over the phone. I'm better off without their cars or their "customer service." Change the oil in that car by the way. I am a serious buyer looking for good treatment and a good --honest-- deal. You can keep your car and find someone who is desperate enough to buy it. I hope it sits there for months. More

I have to say after buying cars for over 25 years this had to be one of the most disturbing experiences I have ever had. In fact I have never wrote a neg. review till now. I'll keep it simple. Wanted to had to be one of the most disturbing experiences I have ever had. In fact I have never wrote a neg. review till now. I'll keep it simple. Wanted to rip me off, offered me 3K lees for my trade-in then two other Dodge dealers. Claimed the book they use is the book and that's the price. OK they use the same book as the other dealers and a close friend in the business. Then stared that cross out the price and write numbers raising the price they would give me, as we started to somewhat agree the salesman demanded I call my insurance agent and get ID cards for the car before I even speak the finance guy. Became very nasty when I refused and that nice friendly man showed his true colors. As I was walking out he started to change his tune saying "ok don't need the cards poppy," at that point we got up said good by and left. Its was like being back in the 90's with that back and forth meeting BS with the sales manager. Today I will drop my car off and pick up the car from another dealer, Even though the same model was $1000.00 more it was worth every penny not dealing with these pikers. More