Town & Country Jeep Chrysler Dodge Ram

Excellent customer service and experience! I was able to get the car that I wanted for the price that I can afford. Would highly recommend. Casondra is amazing customer service and experience! I was able to get the car that I wanted for the price that I can afford. Would highly recommend. Casondra is amazing! More

AN OUTSTANDING EXPERIENCE!!!!!! I would like to thank Michael Lester, Ray Cruz and Rich Demott for making my first time purchasing/leasing a car the best, comfortable, and no press I would like to thank Michael Lester, Ray Cruz and Rich Demott for making my first time purchasing/leasing a car the best, comfortable, and no pressure experience. They made me feel confident and secure with my choice. I would highly recommend Town and Country Jeep Chrysler and Dodge from Levittown, Ny to anyone..... More

Excellent My experience with town and country jeep Chrysler dodge was excellent. Ronald was very helpful and walked me through everything. He made sure to show My experience with town and country jeep Chrysler dodge was excellent. Ronald was very helpful and walked me through everything. He made sure to show me everything about the vehicle. Ronald was very helpful. After one week of owning the car he called me to make sure everything was good and to make sure I was satisfied. I am very impressed and I like how professional my experience was at town and country. More

WORST EXPERIENCE I recently returned my 2014 Jeep wrangler and gave the dealership repeated business by leasing a 2017 Dodge Ram 1500. I have been more than dissatisfi I recently returned my 2014 Jeep wrangler and gave the dealership repeated business by leasing a 2017 Dodge Ram 1500. I have been more than dissatisfied with the sales agent, Manny. While inquiring about the process of returning the Jeep, I was provided with incorrect guidance. I was informed that Town and Country Jeep would handle the processing of my last two lease payments. This was told to me on 6/4/17 and again on 6/5/17 as I provided the account number I hold at NEFCU for the payments. Therefore, I did not make my lease payment due on 6/14/17. On or around 6/28/17, I checked my account for the lease to find out the payment was not made and was past due with a fee. I called and spoke with Manny to find out that not only was it my responsibility to make the payment, but the check for my reimbursement was returned to the dealership because Manny had my incorrect address, my apartment number was missing. If I had received the check in a timely fashion, or if I was informed that I was to make the payment to be reimbursed, the late payment would have been avoided. I do appreciate the prompt response in sending me the check again and compensating me for the late payment fee. However, I now have a late payment on my credit that cannot be removed to the fault of Town and Country Jeep for misinformation. At the time of this inquiry with Manny, I asked if my Jeep had been returned to the lender. He informed me that it had been (again providing misinformation). I then later received a letter in the mail the following week from the bank lender (NEFCU). The letter explained that since the insurance on the Jeep had been canceled on 6/5/17, (and the Jeep was NOT in fact returned) they would be placing insurance at my cost. I attempted to speak with the sales manager and Town and Country Jeep, but he was unavailable. I called the bank (NEFCU) and they informed in to check with Fusion Auto Finance. I called Fusion Auto Finance to be told that not only was the Jeep not returned, but they were unaware that it was even returned to the dealership. They were surprised to hear that it had been sitting on the dealership lot for almost 30 days. I was able to speak with Michael, sales manager at Town and Country Jeep. Michael was helpful in researching the situation and providing me information that the Jeep would now be returned in 3-5 business days. Again, I asked Michael if there was anything else I would need to do or payments to be made ( I had now made my last two lease payments), and I was told no. To my surprise, I have received an invoice from Fusion Auto Finance. Again, as part of the agreement to provide the dealership with repeated business Manny informed me I was not responsible for paying the $400 lease return fee. I asked Manny more than once about this fee and was told this would be handled by Town and Country Jeep. Lastly, while discussing my lease return with Manny, I informed him of any and all damage to the vehicle. There was damage to the front bumper and the windshield. This was the ONLY damage to the car. It was agreed upon that Town and Country Jeep would replace the bumper with one I had provided, and the windshield would be fixed by my insurance. Also included in the invoice from Fusion Auto Finance is a request for payment of a scratch to the Vehicle that had occurred while on the lot of Town and Country Jeep as it was held there for over 30 days. I had attempted to contact the dealership for over a week, e-mailing this information an leaving messages for the sales manager. On 7/24/17 i spoke with the general manager. He informed me that the dealership never agrees to pay for the lease return fee. Not only was i lied to by the sales rep. but he managed to not put this agreement in my contract. It is VERY common for dealerships to pay a lease return fee in order to gain repeated business. If this was not offered to me, i would not have purchased another vehicle at the dealership. When i asked the general manager about the scratch, he told me i should have completed a pre-inspection. I was not informed of this process when i asked the sales rep what i needed to do in order to return my prior lease. This dealership has done nothing but provide me with misinformation, lie about agreements, and damage a vehicle that was trusted to them. More

Excellent Service I did some research and I went to four dealers in the area before coming to see a Rep at Town and Country. I dealt with Ronald, a super friendly, stra I did some research and I went to four dealers in the area before coming to see a Rep at Town and Country. I dealt with Ronald, a super friendly, straightforward and reliable salesman. I did a lot of research and knew I would spend a decent amount of money at a dealer getting the Jeep I wanted, but a good salesman makes all the difference in the world. Ron was efficient, and honest, he provides you with pros and cons before the purchase and followed through with all of the promises he made. After all, I feel we have a friendly relationship and I can rely on him for matters regarding the used Jeep I bought from that dealer. Ron is a great guy. Thanks again. More

Best experience at T&C Jeep Met Saleman at the door. Leased 2 cars with him. No hassles. He was professional. He gave us a price that matched with our budget. Met Saleman at the door. Leased 2 cars with him. No hassles. He was professional. He gave us a price that matched with our budget. More

BAIT AND SWITCHED FOR $4,000 I would most definitely NEVER recommend this dealership to anyone! If I could rate in the negatives I absolutely would! Please if you are looking into I would most definitely NEVER recommend this dealership to anyone! If I could rate in the negatives I absolutely would! Please if you are looking into purchasing a used vehicle (because that is the only department I had dealt with at this dealership) just save yourself the headache and go to a different dealership. Not only did this place bait and switch us, they ran my husband's credit without asking and then had him sign the paper authorizing to do so, after the fact. On top of that, we had a check ready and signed (through a bank of our choosing) to hand over for the specific vehicle we were interested in. They flat out threatened us that we would be charged more than the pricing that we had seen listed on their website, if we financed with that specific lendor. I am not sure why the dealership thinks it is acceptable to discredit a military bank and then try to force us to pay more??? It seems like pretty shady business practices, in my opinion. The icing on the cake is that we actually did end up financing with a lendor they chose (again without asking for permission) to find out that they still charged us $4,000 more than the listed price on the website AND our interest rate was higher than the one offered by our original bank which they had also "promised" would be lower as well. All in all, of the many dealerships we have been to and cars we had purchased over the past 12 years together, this was by far the worst ever in customer service and business pratices. This dealership and their employees are the exact reason that people dislike dealing with salesmen and dealerships in the first place. The lies, deceit and all of the other negative connotations that are always associated with carbuying has been seared into our brains forever thanks to this place. We will definitely be leaving this review everywhere we can so that people are aware of the unethical business practices of this dealership and to hopefully help prevent this type of situation from occurring to someone else. More

Great experience! Everyone at Town and Country was great. David was knowledgeable, helpful, and best of all, not pushy. I would definitely recommend him and this dealer Everyone at Town and Country was great. David was knowledgeable, helpful, and best of all, not pushy. I would definitely recommend him and this dealership. I got just what I wanted, for just the price I wanted. More

Pleasant to work with All the staff was friendly and helpful. They helped work with me to get the package and price I needed. I would get another car here. All the staff was friendly and helpful. They helped work with me to get the package and price I needed. I would get another car here. More

Great experience recently leasing a 2017 Jeep Compass! I recently leased a 2017 Jeep Compass from Town and Country and the entire process was such a breeze! I had a set price range that I needed to stay i I recently leased a 2017 Jeep Compass from Town and Country and the entire process was such a breeze! I had a set price range that I needed to stay in for my monthly payment and both my salesperson and the sales manager were committed to finding the right vehicle within my price range. David was very knowledgeable on all of the vehicles that we test drove and was also very patient with us as we worked through the decision process. The dealership went above and beyond to accommodate our vehicle delivery time and took the time to ensure everything was finalized quickly. Thank you for making our first experience with Town and Country such a positive one! More