Town & Country Ford

Bought a brand new Roush f250 worst experience i ever had,made a complaint threw ford,messed up my truck an refused to fix it had,made a complaint threw ford,messed up my truck an refused to fix it More

Think Twice and read reviews before shopping for a vehicl I was pre-approved by Capital One in which my son advised Maggie. They never contacted Capital One but ran the deal through their own finance company I was pre-approved by Capital One in which my son advised Maggie. They never contacted Capital One but ran the deal through their own finance company destroying our credit. Upon questioning Capital One and the dealership was advised they began processing Capital One loans less than five days ago and in fact per Maggie and Jerome they were having computer issues with Capital One. Versus being straight forward and honest and not considering the customer they ran our credit multiple times. Now they won't return calls including the General Manager. Do not shop here. Maggie promised they would only run one credit report or one credit report would be ran and they lied. More

Dale ----Salesman Dale Cox was wonderful helping Garry with finding the perfect truck he needed. I recommend anyone that needs a good salesman to ask for Dale Cox at T Dale Cox was wonderful helping Garry with finding the perfect truck he needed. I recommend anyone that needs a good salesman to ask for Dale Cox at Town and Country Ford in Bessemer Al sincerely, Garry Carroll More

Faulty Transmission I purchased a new automatic 2015 Ford Ecoboost Mustang from this dealership a little less than 3 years ago. I've used the car to commute to college in I purchased a new automatic 2015 Ford Ecoboost Mustang from this dealership a little less than 3 years ago. I've used the car to commute to college in that time. Out of nowhere my check engine light came on and my car started jerking on my way home from class so I drove it straight to the local Ford dealership. The next day I was told my transmission had Failed and because my mileage was at 67,000 and the power train ended at 60,000, that I would have to cover the cost to fix it. When I spoke to the service director at Town and Country Ford, I was told that even though I regularly had my car serviced (at their dealership), that they have no diagnostic test that would've let them know something was wrong with my transmission and that I would have to just call and complain to Ford and hope they do something. Now after I had to find a way to commute to college the whole summer apparently Ford is only covering a small portion of their mistake, leaving me with thousands to pay. I'm sure I'll get another call from your dealership trying to tell me how my problem isn't really with the dealership that it's with Ford but that isn't true. Your dealership sold me the car. Your dealership serviced my car. My car failed. You put little to no effort into rectifying the situation. More

Friendly service love my truck Always dealt with Ford but Town and Country Ford is a cut above the rest Ryan Smith always make is a pleasure to just come in and talk about anything Always dealt with Ford but Town and Country Ford is a cut above the rest Ryan Smith always make is a pleasure to just come in and talk about anything as a disable Veteran I have a really hard time meeting people but not at Town and Country Ford it feels like your dealing with family thank you Ryan. More

A great experience It was a very nice experience buying from town and country, they were courteous and not pushy. Thanks for the help from everyone thereat the dealers It was a very nice experience buying from town and country, they were courteous and not pushy. Thanks for the help from everyone thereat the dealership More

Everything was a breeze there, had an amazing exprience ther Town country and Ford is the best delarship that i ever been to with the help of Ryan smith, he really went out his way to help me. Before i came in t Town country and Ford is the best delarship that i ever been to with the help of Ryan smith, he really went out his way to help me. Before i came in to the delarship i was able to complete my paperwork over the phone and came into the dealership the day off and was approve of a new car at a very reasonable price that i wasn't exepcting at all. More

Amazing Customer Service We had a fantastic experience with Ryan Smith. Never felted like we were being Sold To, in fact we made a friend! So impressed also with Town and Cou We had a fantastic experience with Ryan Smith. Never felted like we were being Sold To, in fact we made a friend! So impressed also with Town and Country Ford. I am from Bessemer but had never been to Town and Country. All the people were friendly and helpful. The receptionist, Tonya the finance lady were terrific. Anyone considering a Ford or used card needs to check with Ryan at Town and Country! More

Service Department Terrible Service Made an appointment two weeks again for a part in my heater to be fixed at 8:00. Spent the entire day without a car just to find out that my car has Made an appointment two weeks again for a part in my heater to be fixed at 8:00. Spent the entire day without a car just to find out that my car has not even been looked at !! Why make an appointment if it means absolutely nothing !!!! Says it will be another DAY before they will have time to look at it! So obviously this is being doing to numerous clients!!! More

No help from dealer 9/31/17 bought brand new f150 cot 50,000 dollar truck 20 miles on it September 19 found lots of rust &corrosion all under it call dealer talk to sales 9/31/17 bought brand new f150 cot 50,000 dollar truck 20 miles on it September 19 found lots of rust &corrosion all under it call dealer talk to salesman who said take it to service department witch I did Joel Anderson and Kyle sain look at it and said it was very excessive and needed replaceed after 5 days no one ever called me back so I went by there and met with them which did no good thay finally call me back and said there was nothing they could do More