Town & Country Ford Inc - Service Center

Our truck blew a high pressure radiator hose a thousand miles from home and after calling around, these guys were the only ones that said they could get it fixed that day or possibly the next. When we got miles from home and after calling around, these guys were the only ones that said they could get it fixed that day or possibly the next. When we got there, not only did they have both parts that we needed in stock but the tech was very very nice and had us back on the road in about an hour. Everyone we spoke to was very kind. They could have easily told us that they were so backed up with other repairs like the other dealerships, but they didn't and for that we are forever thankful. More

Service was great. Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no Extensive timing chain/phaser work taken care of with no problems. One dealer didn't even want to fix the issue. Had a great warranty and they had no problems dealing with that. About as easy on my end as you can get. More

A simple dent in quarter. And they took 2 weeks to fix. Should of been 3 days. Added a bunch of repairs and sent to insurance twice the price of quote. Even though I said ov And they took 2 weeks to fix. Should of been 3 days. Added a bunch of repairs and sent to insurance twice the price of quote. Even though I said over and over I will self pay. Sad thing is I do this work at Ford motor right down the road. I just don't have the equipment at home. I can cut out and replace a quarter in 3 days. They take 2 weeks to fix a dent. Severe mismanagement. Its sad a Ford worker gets treated like this from a Ford dealership. More

I dropped off my car on Tuesday for recall service and they told me it takes 2 days to be fixed, then I called them on Friday but they said it would be ready on Saturday by 1 pm. I called them today (Sat they told me it takes 2 days to be fixed, then I called them on Friday but they said it would be ready on Saturday by 1 pm. I called them today (Saturday) and they said nobody is here in the service department, and they don't know if it is done or not More

Hello I'm reaching out in hopes that I can get some answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive w answers on 2014 Ford Focus that has been sitting at your service center since June. Initially it was towed in because my car wouldn't go into drive was told the transmission mechanic was out due to his wife having a baby and he was out on paternity leave. When he returned a week later I was told they were still diagnosing my car and to call back in a few days, so I did and was told itll be ready they ordered the part just have to get that part put in and id be able to pick my car up the following week. Since then after getting the run around I call at least once a week and I get told no eta on the transmission control module part and so my car has been sitting being neglected no oil ran through the engine no battery hooked up not started since June that alone will destroy a vehicle just put a brand new battery in it and im concerned ill have more issues than just the transmission once I get my car back because It has been sitting so long. I have reached out to the corporate several times with no solution. I have a business that is imperative that I have a vehicle no one has offered a loner or rental and I have spent money on car insurance since June on a vehicle that is not being driven and alot of money on ubers to get me back and forth to work. I cannot afford to keep doing this. More

I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!! More

My car was brought in to fix the flywheel and I picked it up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to T up 2 weeks later. The transmission was removed to do this servicing. Three days later, the entire transmission went out and had to be towed back to TAC. It has now been going on 3 weeks and I have yet to get a returned call, even though I have called, left messages, sent emails, every single day. I called Ford corporate and they told me I had several cars in front of mine and they didn't have a time frame on when it would even be diagnosed in order for me to get a rental. One would think since the transmission was obviously messed up BY THEM when they replaced flywheel, that my car would take some sort of priority. I am having to pay Uber 4 times a day just to get my kids to school. The lack of compassion, concern, communication, and just plain customer service is the worst I've ever experienced. The car is still under warranty since it was only just purchased in May smh. More

At Town a d Country Ford on Preston: Had my 2020 F150 repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's wh repaired twice in 2 weeks for rodent damage to my wiring. My service rep was Donna and she was very professional and with a personal touch. She's what service is supposed to be about. Work was also done in a timely manner and the tech showed me where the damage had occurred and how to prevent it in the future. Best experience I've ever had with dealership service anywhere. More

Low effort repair Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created More

Escape Service Work everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec everybody in the dealership from front to back was wonderful they where giving a way a 68 ford ranger truck that I can win in dec More