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Tower Ford Inc

Great Neck, NY

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87 Reviews

124 South Middle Neck Road

Great Neck, NY

11021

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87 Reviews of Tower Ford Inc

April 09, 2013

Walked into the dealership to look at different cars before deciding on a model. Dennis was very friendly and not pushy! He was knowledgeable and allowed us to take our time and decide on a new Escape. More

by menkos4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Cullen, Dennis Cullen
April 01, 2013

Couldn't wait to see the all new Fusion. When I saw it I knew I had to have it. I went to the dealership and was immediately greated by Howard who took the time to explain the various trim levels. I fi More

by gizzmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard
March 30, 2013

Came into Tower Ford with certain price in mind..Met Rick and was given very good price that I thought was fair right from start. Very easy to work with and worked around my schedule when delivering my Ford More

by Nazguls1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Roseman, Rick Roseman
March 16, 2013

The dealership embodies a customer friendly enviornment. This is the second purchase of a car from this dealership. Purchased my 2010 GTpremium from them ,new in 2010. Have been with this dealership 4 years More

by Mustang14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Kessler, Lee Kessler
March 16, 2013

I called the dealership at 11:30 am because I saw a Ford Fusion SE model that I was interested in. The salesperson who I spoke to, Howard Weissman told me the car has to be driven from one of their lots to More

by mdelack
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Howard weissman and Charlie sales manager
Mar 16, 2013 -

Tower Ford Inc responded

I am very sorry that the car you were interested in was sold prior to you getting here, however we will make every attempt to find you another one, or order one for you from the factory. Please understand it is impossible for us to hold cars for customers that call on the phone. Although intentions are good, they do not always show up. I will make every attempt to help find you the exact car you want. Customer satisfaction is very important to us at Tower Ford Please feel free to call me at 516 466 6400 x 107 Sincerely, Charles Ricottoni General Sales Manager Tower Ford

Mar 16, 2013 -

Tower Ford Inc responded

Hi Mona, In my attempt to make you happy I have found an incoming car for you that has been shipped from the factory to us and will be here in a few weeks. It is the same as the one you came to see but has a trunk cargo net (no charge). I will make every attemp to make you happy so Please let me know if you would like me to hold this car for you. I can provide you with the VIN # if you like. 516-466-6400 ex107 Sincerely, Charles Ricottoni G.S.M. Tower Ford

Mar 18, 2013 -

Tower Ford Inc responded

Your review of Saturday's events are accurate. However what you fail to realize is in todays world of internet sales and social media sales 85% of customers purchase their cars without coming to the deaalership except to take delevery. We even have staff dedicated to internet, phone, and social media sales. We had all intentions of selling you the car Howard went to get for you to see, but it was sold sight un seen by another customer. We are not in business to trick customers or not sell cars to them that they want. We would be out of business. I assure you that car was sold by time you got here. I will even let you see the purchase order if you like. Once again If the 2013 Ford Fusion is the car you want I strongly suggest you let me hold the one I have comming in for you before it is sold. Thank you, Charles Ricottoni

March 11, 2013

Sales staff was curtious, professional and very helpful. Wonderful experience from beginning to end! I would recommend Tower Ford for all your new and used car needs. AAAA++++ More

by smfornas4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Kassler, Lee Kessler
March 01, 2013

Tower Ford has continually given us the best price, whether Leasing or Purchasing, and we continue to get 3 bids, so we know the market. And instead of picking the car up at the dealership, they are More

by mbfccp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John D'Alessandro
January 25, 2013

All of the other reviews must be fake. This place has the worst service of any dealership. They can never find the problems with Ford vehicles. I went to a different place and they found problems in an More

by badservicehere!!!
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
almost all useless
January 19, 2013

Tony Maresci was wonderful to work with during my recent visit to Tower Ford. The dealership was nice and everyone was pleasant and helpful, but Tony went above and beyond with his service and helpfulness. More

by rosiepsych
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Maresci
January 16, 2013

I was hesitant about the whole experience about buying a car. That went away the moment i walked into the dealership with the courteous greeting right through the the actual sale.The whole buying experience More

by towerford111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
rick roseman and Larry
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