Towbin Motorcars

If I could give 0 stars, I would. My experience with Towbin Motors Bentley Las Vegas has been extremely disappointing and concerning. Less than one year after purchasing a Bentl My experience with Towbin Motors Bentley Las Vegas has been extremely disappointing and concerning. Less than one year after purchasing a Bentley Bentayga from this dealership, the vehicle began presenting multiple mechanical issues and serious safety concerns. Brake Noise Immediately After Purchase Within one day of purchasing the vehicle, we began noticing unusual brake noise. I reported this to the dealership immediately and was told the brakes were normal. The noise never resolved and has continued to worsen over time. Cooling System Warning A few months later, the vehicle displayed a warning instructing me to switch off the engine due to a coolant issue. I brought the vehicle to the dealership for service and the car remained there longer than promised. When it was finally returned to me, the vehicle was delivered dirty and without clear documentation explaining what had been done. Performance Problems After that service visit, the car began showing additional irregular behavior including intermittent loss of torque while stopped at traffic lights, slow engine starts, and warning messages appearing on the dashboard unpredictably. Loss of Power in Traffic Around the New Year, the vehicle suddenly lost power while I was driving through an intersection. This created a very dangerous situation for my family and could easily have resulted in a serious accident. Recent Drive System Failure Most recently, the vehicle displayed a “Drive System Warning – Limited Performance” message and began shaking while stopped. Since that moment the car has remained parked because I do not feel safe driving it. Serious Concerns About Service Documentation After repeatedly requesting service documentation, the reports I received contained multiple inconsistencies, including contradictory brake measurements and mileage records that are chronologically impossible. These inconsistencies raise serious concerns about the accuracy of the documentation provided. Lack of Response From the Dealership Despite multiple emails and text messages sent to the service manager and the general manager requesting clarification and assistance, I received no response. Because of this, I had to escalate the situation directly to Bentley. Current Situation The vehicle is currently parked and unusable due to safety concerns, leaving me without transportation while the case is being reviewed. For a brand that promotes luxury, quality, and customer care, the level of service and lack of transparency I experienced at this dealership has been extremely disappointing. I sincerely hope Bentley Motors will review this situation and help resolve it properly. More

Waited 3hours to sign paperwork after filling it out because of poor management. Car did not have a working key (how do you sell a car without a working key?). Had to go back 3 times and wait for hours because of poor management. Car did not have a working key (how do you sell a car without a working key?). Had to go back 3 times and wait for hours to get a new key. Website for making payments is very limited and hard to get to find what I’m looking for. Couldn’t make my first payment online, had to call three times because customer service was confused and unhelpful! Will not buy from here again!! More

Poor customer service Went to Towbin MC on 4/16 to look at a used Maserati that was over priced by about 12-15K! The salesman Antonio was very nice and helpful he introduce Went to Towbin MC on 4/16 to look at a used Maserati that was over priced by about 12-15K! The salesman Antonio was very nice and helpful he introduced me to Gene the sales mgr to whom I explained I had credit issues & would like to know what I would need to purchase the car like down payment amount or cleaning up my credit. Gene said no problem he would look at my credit and let me know my best course of action. Gene ran my credit,submitted the deal to 2 banks who denied the loan and I never heard from gene again. When I call he is busy & when I leave a voicemail he never returns my calls! Look I understand you are in the car selling business & not credit repair business BUT if your word is no good you are in the wrong business! I told him I could come up with a much larger down payment shortly or when I retire soon I could pay cash for the car, now why would I go back there @ a later date after this experience?! More

High line My experience at Maserati was Excellent from start to finish. I traded in my 2016 Yukon Denali it was quick and easy.... Hassan is an Excellent Sal My experience at Maserati was Excellent from start to finish. I traded in my 2016 Yukon Denali it was quick and easy.... Hassan is an Excellent Salesman, he is patient, knowledgeable, honest, and very pleasant. I highly recommend Hassan. A special Thank you to Jutta the Finance Manager and Romy the GM for expediting the purchase. I’ll be back for my Aston Martin.... in the meantime I am really enjoying my new Maserati... and Isabella loves her shirt... Thank you so much!!!! More

Excellent dealership I just bought leased 2015 Maserati Ghibli from Towbin Motorcars Las Vegas, and my experience could not have been better. The salesman (Jeff Adelman) w I just bought leased 2015 Maserati Ghibli from Towbin Motorcars Las Vegas, and my experience could not have been better. The salesman (Jeff Adelman) was very friendly. Jutta in finance was great. However, it was the Jeff Adelman Sales Manager who was a rock star. He didn't play any games. He was very fair! More

I live in St. George, UT, which is about 2 hours north of Las Vegas on I-15. I own a 2006 Acura TL with approx. 26,000 miles. About two months ago, a sound became obvious in the engine bay. Since the car Las Vegas on I-15. I own a 2006 Acura TL with approx. 26,000 miles. About two months ago, a sound became obvious in the engine bay. Since the car continued to perform well, I wasn't too motivated to have it looked at then. Over time, the sound became more insistent and I knew it would have to be dealt with. I considered going to the local Honda dealer to see if they could service it, but never pursued that idea. I stopped at the Acura dealer in SLC when I was in that city on business -- about 5 hours drive north of my city. Their service people listened to the problem and suggested I make an appointment to return, because they didn't have time to service it that day. A couple of weeks passed and the sound grew louder. So, I made an appointment with Acura of Las Vegas and made a day trip to have the car serviced. Upon arrival at about 8:30 am (LV time), I was given a courtesy loaner car (a 2008 TL, by the way) for the day to use while my car was being worked on. Not long after leaving my vehicle, I received a call on my cell phone from the service representative telling me they had found the problem but did not have the parts in stock. The noise was from the belt tensioning pulley(s) for the engine accessories -- power steering, water pump, A/C, etc. I returned to the dealership resigned to have to return another time to complete the repair. While waiting for my car to be put back together, Mr. Hasemann talked to his supervisor and obtained permission to let me keep the loaner car rather than drive mine to return to St. George, UT (over two state lines) and then come back two days later when the work on my car was completed. Unknown to me, in talking to the mechanic, Mr. Hasemann was told that if the defective parts on my car failed while driving at Interstate speeds, the resulting damage would be severe. His solution to the difficult situation for me was more than I could have expected. I kept the loner car for 48 hours, driving it over 200 miles back to St. George and then returning to Las Vegas. Mr. Hasemann called long distance to inform me when the parts arrived the next day and then to tell me my car was ready to pick up. Best of all, the repairs were covered under warranty, so the only cost to me was the fuel for the two trips to Las Vegas and home. I feel this was a very positive outcome and I feel Acura of Las Vegas went above and beyond in their service and helpful attitude. My experience is not unique. A friend in St. George had a similar positive service experience with this dealership. I will definitely return to this dealership for servicing my Acura and in a couple of years probably buy my next car from them. More