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Towbin Kia
Henderson, NV
2,252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,252 reviews
October 30, 2018
This dealership has a good variety of staff This dealership is efficient and has went through some major transitional changes under the new management I think this place is great to buy. This pl This dealership is efficient and has went through some major transitional changes under the new management I think this place is great to buy. This place is on the edge of Glory For sure TOWBIN KIA!!! More
by LovelyLady22
Employees Worked With
Chance , Kendale Walker, John Hannah , James Barnett
October 09, 2018
Great sales experience Good trade value, good price on their vehicles and very friendly and efficient internet sales department. Good selection of vehicles. Barbra Flowers w Good trade value, good price on their vehicles and very friendly and efficient internet sales department. Good selection of vehicles. Barbra Flowers was a great sales person. More
by Rayjay
Employees Worked With
Barbara Flowers
October 02, 2018
Worst dealership in town This dealership is horrible and they lie about everything. I went there with my wife last week to test drive and maybe buy a mini-van then we saw a $ This dealership is horrible and they lie about everything. I went there with my wife last week to test drive and maybe buy a mini-van then we saw a $12,000 discount on the model we was looking for so we decided to buy it ! Then it becomes a real disaster: Nobody called us back to make the trading so my wife has to call maybe 10 times and each time they made her wait 10 minutes... At the end of the day, the sell manager (James), told her directly “I will be clear with you. Well don’t give you the 12k$ discount” then he hang up !!! These people have Zero education and lie all day long. Don’t buy anything there !!!! More
by Jean-Mick
Employees Worked With
May, James Barnett
August 20, 2018
I'm still making payments on a car they have put up for sale I've had nothing but problems at Towbin Kia. My wife and I wanted to deal with the sales department through email or texting, but the sales guy wouldn I've had nothing but problems at Towbin Kia. My wife and I wanted to deal with the sales department through email or texting, but the sales guy wouldn't. We ended up spending a good portion of two days sitting in their showroom waiting for things to happen after repeatedly being told it would take just 45 minutes. We spend over 6 hours trying to trade in my 2015 Mazda CX-5 with almost 47,000 miles on it. When I finally got to the point where I could sit down with someone in the finance department, there were so many mistakes that I should have walked out. They had my trade-in with nearly 70,000 miles on it, they had no idea about the 60 months 0% APR financing that I'd been approved for the previous day, and they added on $850 in gap insurance that I initially declined. I was also told that I would receive a $400 check to pay for registration. I have yet to receive that. I paid for the extended warranty that should have come with a box of Zurich Shield supplies. I still haven't received that. After reminding them that I had been approved for 60 months at 0% APR, I was offered two different financing terms. One was for 60 months and one was for 72. I was told both were 0% APR, but when I calculated the totals, only the 60 month loan was 0% APR. The 72 month loan had over $3,500 in additional charges that the finance guy couldn't explain, but he assured me it was also 0% APR. I chose the one that truly had 0% APR. After all that, I had to wait a week for my new car to be delivered from somewhere in California. This didn't bother me a bit, but I wasn't allowed to leave with my Mazda because Towbin Kia now owned it. This also didn't bother me until I checked my bank statements over two weeks later and I was/am still making payments on the trade in and that loan is still in my name, even though it is up for sale on the Towbin Kia website. So I am currently still making payments on a vehicle that Towbin Kia is actively trying to sell. When I filled out the feedback survey, I was offered a free oil change for my trouble. What I really want is my Mazda back. I regret ever considering Towbin Kia for a new vehicle. More
by MSwallia
Employees Worked With
John Hannah
July 11, 2018
The service department always comes through! Henderson Kia prides itself on excellent customer service! And rightfully so. Ed, in the service department always greets me promptly and by name! His Henderson Kia prides itself on excellent customer service! And rightfully so. Ed, in the service department always greets me promptly and by name! His communication with my wife and I is outstanding. Ed takes the time to be sure my vehicle is clean, serviced, and ready when promised. The service Manager or company representative always follow up after a service transaction to confirm my satisfaction! I'm not sure what they would say or do if I was indeed dissatisfied! Because its never happened! As for the product, Kia, it is underrated! The quality of these cars is great. They are much more affordable than the Honda and Toyota cars. We would not hesitate buy another when we are in the market. More
by Anthony in Henderson
Employees Worked With
Why isn't Ed in service listed here? He is awesome!
June 17, 2018
Honest and nice to work with. Peter Gonzales is so nice to work with and remembers what I want. I also love the car wash that is included. The waiting area is clean and provides Peter Gonzales is so nice to work with and remembers what I want. I also love the car wash that is included. The waiting area is clean and provides amenities. More
by BonnieBC
Employees Worked With
Peter Gonzales
June 15, 2018
Excellent When something major goes wrong with your vehicle an instant panic attack sets in. From the point of making an appointment and getting your vehicle to When something major goes wrong with your vehicle an instant panic attack sets in. From the point of making an appointment and getting your vehicle to the dealership is an ordeal. I actually called another KIA dealership closer to my home prior to calling Henderson with the intent of taking my car there. My initial experience was not so great so I called Henderson KIA and instantly received the information I needed from a very friendly voice that put me at ease. When I got to the dealership Peter and another gentleman walked me through the process ensured me of best service. Peter asked that I look for an extended warranty which I was able to find and which paid for all but $60 of a $700 service charge. My car runs like new… Peter took the time to go over all, critical component of my car and ensured me that my car was in topnotch shape. He was right… my 2011 Optima runs like new… Thank you all Henderson KIA!! More
by Magee1324
Employees Worked With
Peter Gonzales
June 05, 2018
Liars I was charged extra for a warranty and they made an extra 1650.00......I've owned five Kias....this will be my last......no longer a loyal customer... I was charged extra for a warranty and they made an extra 1650.00......I've owned five Kias....this will be my last......no longer a loyal customer.......I was told my warranty was already refunded.....but they added it to my loan anyway.......they are greedy liars. More
by Wade M.
Employees Worked With
Jesse Edwards
May 23, 2018
Wonderful Peter iin service is the greatest He is always very helpful a wonderful human being I have to travel from Kingman to Henderson but he is worth it Peter iin service is the greatest He is always very helpful a wonderful human being I have to travel from Kingman to Henderson but he is worth it More
by Kingman
Employees Worked With
Peter in service
April 19, 2018
Great service. Great service, friendly and courteous staff very professional and thorough. Very pleased with service center. Got in at appointment time and did not h Great service, friendly and courteous staff very professional and thorough. Very pleased with service center. Got in at appointment time and did not have a long wait. Very reasonable prices and no surprises. More
by Fran
Employees Worked With
Ed, and Joe
