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Towbin Kia
Henderson, NV
2,252 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,252 reviews
February 29, 2020
As always Ed takes care of me and is honest about my car love his customer service He always lets me know what’s coming up down the road and what should be done next love his customer service He always lets me know what’s coming up down the road and what should be done next More
by PAULATANGREN
Verified CustomerEmployees Worked With
Ed Rocawich
February 29, 2020
Disappointed in the service we received During our recent visit to the Towbin's Kia dealership to have the oil changed in our Kia Soul, we were disappointed in the technician that serviced o During our recent visit to the Towbin's Kia dealership to have the oil changed in our Kia Soul, we were disappointed in the technician that serviced our vehicle. It was recommended that we have the coolant flushed ($149.95) even though the dealership performed the service just 4-months ago. They also recommended that we have the serpentine belt replaced ($200.96). This was also replaced just last year (not at this dealership). While we have always had good service in the past, I suspect that the technicians are being encouraged to recommend additional work at considerable expense regardless if the vehicle requires it or not. More
by SROBINS15
Employees Worked With
Joe Defalco
February 29, 2020
Buying the car that I wanted for the price I wanted was very easy. Warren was just a very good guy who actually listened to me and we were able to buy the new KIA Soul in less than two hours. Everyone was very easy. Warren was just a very good guy who actually listened to me and we were able to buy the new KIA Soul in less than two hours. Everyone was very professional and nice, and I would buy a car from Towbin KIA and Warren again. I recommend this dealer and the sales associate to anyone looking for a new car. Thank you so much for my beautiful new car. More
by davidlewisjennings
Employees Worked With
Michael was very helpful and knowledgeable, and I thank you very much!, Frank Backus , Warren Daerda
February 29, 2020
Excellent friendly service. Ed Rocawich fit me in, very helpful because I don’t live close. Important thing for me is he listened to my (the customer!) requests and carried them out efficiently. I rate A+! helpful because I don’t live close. Important thing for me is he listened to my (the customer!) requests and carried them out efficiently. I rate A+!. More
by GAASSSRR
Employees Worked With
Ed Rocawich
February 29, 2020
I was visiting from out of state and my car broke down driving back to San Diego. I was able to get my car towed to Towbin Kia and what could have been a really stressful situation wasn’t because your em driving back to San Diego. I was able to get my car towed to Towbin Kia and what could have been a really stressful situation wasn’t because your employee Myron (spelling?) constantly put me at ease. He kept telling me don’t worry I got you. He made sure my car was fixed as fast as it could be and got my daughter and I back on the road home as quickly as possible. I really appreciate how kind he was during a really stressful time. More
by melissakatemarquez
Employees Worked With
Myron Newton
February 29, 2020
I had a 7:30 apt. It took 1 and half hours. We were told that by purchasing the service plan we would get a wash and vacuum and apparently that was a lie because they would not vacuum the car. They also wer that by purchasing the service plan we would get a wash and vacuum and apparently that was a lie because they would not vacuum the car. They also were too lazy to put the cover back on the electronic panel. I have gotten better service from other places and regret buying the coverage. More
by erinna3
Employees Worked With
Don’t know
February 29, 2020
Greatest service Drive ever. Quick professional and courteous. I would highly recommend to anyone. Ed Rocawich is the best!!! If you are looking for great service done right look no further. courteous. I would highly recommend to anyone. Ed Rocawich is the best!!! If you are looking for great service done right look no further. More
by WARRENDAERDA
Employees Worked With
Ed Rocawich, Warren Daerda
February 29, 2020
I hate to say it but I felt like I was at a dealership. Everyone I dealt with was nice, but my experience reflected that of a typical shark situation. We talked about the sticker price and features and by Everyone I dealt with was nice, but my experience reflected that of a typical shark situation. We talked about the sticker price and features and by time it was all said and done and contracts were being drawn up it was a nightmare. I had agreed to a price. Financing was being discussed.. and I felt like I was being manipulated. My loan went from 3k down and 14k Loan... to, we need to up your loan to 20k to finance at 3.99%... otherwise we have to finance at 6.75%.... I have a 750 credit rating... there is no reason for me to have a high finance rate. So they were trying to get me to get the warranty extended to a full wrap which was outside of my budget.. I had a trade in worth 11,500 and they wanted a 20k loan on top of that so now (ultimately) I’m looking at a 31,500 for Kia Forte... sorry.. but no way even a brand new Kia Forte is worth that price. I understand that includes all the warranties and it seemed like they were trying to finance me for the better apr but still. No one offered me to accept or decline gap insurance or some of the other non-essential coverages. I felt manipulated. On the verge of tears and in the midst of a panic attack going from One expectation to the next, I asked for my keys back and Told them to throw away the contract. At which point I was offered 11,884 in loan with 3k down and 5.24 apr. why was it pulling teeth to get the rate and price I was looking for, if it was available this whole time? I feel completely manipulated. Not the most favorable of experiences. More
by MARINEL1416
Employees Worked With
Steven Sojo
