Towbin Kia

30K Maintenance inspection and service Online booking was easy, and they even send you reminders which is great. The scheduling site even lets you choose your service provider. My first se Online booking was easy, and they even send you reminders which is great. The scheduling site even lets you choose your service provider. My first service was with Joe Defalco and has been ever since. He is very knowledgeable, friendly and always keeps me informed from start to finish while I wait at the dealership. Kia does offer shuttle service but I choose to wait. My car has always been finished early or on time. The waiting area is clean and spacious with complimentary coffee/water, snacks, TV, Wi-Fi. Before you know it an hour has passed and your done! More

I moved to Las Vegas 3yrs ago and I've been going to Towbin for all my service needs with excellent customer sevice! Until March 10th when I had the misfortune of encountering Myron Newton. I went in fo Towbin for all my service needs with excellent customer sevice! Until March 10th when I had the misfortune of encountering Myron Newton. I went in for a light on which required a new rear tire. When Myron came to bring me to the cashier he did not have the prices listed to fix several items. It was raining on and off this week and he did not tell me it was only about $24 to replace my windshield wipers, which were rotted half off. He brought the price list after I paid to replace the tire and and was walking to my car. I did not catch the price to replace the wipers until I was already driving off. The next morning it was pouring down, so I called Towbin and they said come right in. Myron came to my vehicle with a very aggressive combative attitude. He argued back and forth that he told me the price even though it was less than buying them from Walmart. When he finally stopped arguing and installed the wipers he did not even let me know he was done or apologize for the inconvenience of having to come back. He simply proceeded to sit back down at his desk and make phone calls like he wasn't in the middle of assistanting a loyal paying customer! I had to get out of my car and "interrupt" his conversation to find out if he was done and pay which was particularly frustrating because I was running late for work by taking the extra time to fix my wipers that day. When he finally stopped to answer if he was done he says, "well you wanted them free right?" I said "so are we done here?" He says, "yeah, we been done!" Rolls his eyes at me and goes back to his phone conversation. No offer of transaction receipt, no apology for wasting my time, no appreciation for my customer loyalty, just basically get out of my face, we're done here. I did call his Manager Peter Gonzalez and leave a very detailed voicemail with my name and number yesterday, but never received a call back. I worked in customer service for over ten years for many large companys and never would I have treated a loyal paying customer so horribly! This is especially disheartening because this is the closest dealer to me and up until now I have always received great customer service but I will not be coming back there on pure principle alone. They have lost a loyal customer in me. More

60K Maintenance inspection and Service I booked my maintenance inspection online, easy to use. I was greeted by the service rep who was very friendly and informative. Received a call from I booked my maintenance inspection online, easy to use. I was greeted by the service rep who was very friendly and informative. Received a call from Joe Defalco when service completed. Upon picking up my car, I was informed of all service completed. Continued excellent service at Towbin Kia. Thank you. More

I got my first oil change for the recommended time. I scheduled my appointment online and it was very easy. I arrived, they were backed up but they provided a shuttle for me and I was still able to get s scheduled my appointment online and it was very easy. I arrived, they were backed up but they provided a shuttle for me and I was still able to get somethings done. The shuttle picked me up and the driver both times was very polite and respectful. I had an awesome experience and look forward to the next one. More

Second Soul purchase I was so pleased with the sales (Barbara Flowers), finance (Carlos), and especially service departments (Myron Newman} at Towbin KIA with my 2017 Soul I was so pleased with the sales (Barbara Flowers), finance (Carlos), and especially service departments (Myron Newman} at Towbin KIA with my 2017 Soul + that I just purchased a 2020 Soul X-Line. What more can I say More

My experience from check-in to check-out was super...Ed took care of me!! The wait was enjoyable and not as long as projected. Car was clean and ready to go! Appreciated the savings I got from the coupon e took care of me!! The wait was enjoyable and not as long as projected. Car was clean and ready to go! Appreciated the savings I got from the coupon emailed to me by the dealer. More

This was our first time using the service department. Myron was great to work with and delivered on the time frame he gave. There were at least 7 people waiting when I got there and I was told it would b Myron was great to work with and delivered on the time frame he gave. There were at least 7 people waiting when I got there and I was told it would be an hour and a half and that is what it took. The cuetomer service was great, as it always is with any department at Towbin Kia. More

I moved to Henderson in 2006. Had a Kia Sprectre 5 at the time. Went in to get car serviced. Liked the friendly people & never had any problems. When I decided to get a new car I immediately went to Towbin. time. Went in to get car serviced. Liked the friendly people & never had any problems. When I decided to get a new car I immediately went to Towbin. Very happy with the service & the friendly employees. I tell everyone I know. More

Came in for service with Joe who gave me a clear awareness of the issues I had going on with my car and discussed the best option for me. I ended up working with Kendale in sales. He told me to pick awareness of the issues I had going on with my car and discussed the best option for me. I ended up working with Kendale in sales. He told me to pick a model and color, went on a test drive and found the perfect car in less than 10 minutes, he made it so effortless! I wasn’t sure I would qualify but with the amazing help of the general sales manager Tee, we were able to work something out! Carlos in finance gave me a breakdown on all of my paperwork and made it easier to understand because it was confusing for a first time car buy such as myself. Which Dez, the customer service manager went over the features of the car with me. Going from a car with crank down windows to a car with what seems like a million features, I needed all the help I could get to understand it all and Dez did a remarkable job of making sure I was comprehending what each button does. I enjoyed being able to make jokes about my music choices when setting up my apple car play and her being able to joke along with me but also remain professional at the same time. Everyone I had worked with made it so painless and such a wonderful experience, each one of them were truly extraordinary in their fields, which is a reflection of how phenomenal of a GSM Tee is. I look forward to working with them again in the future. More

I rate the service at this dealership as excellent. That is because of MY master elite service manager Ed Rocawich. He is the best and the dealership is lucky to have him! is because of MY master elite service manager Ed Rocawich. He is the best and the dealership is lucky to have him! More