Towbin Kia

Evan was amazing. They just did not top off my washer fluid. Evan was very helpful with finding a car that I would love. Thanks Evan! fluid. Evan was very helpful with finding a car that I would love. Thanks Evan! More

They were so nice and helpful and did my oil change and fixed some additional problems that we heard and felt thank you so much fixed some additional problems that we heard and felt thank you so much More

They were ready before my appointment time. Service was extremely efficient. Staff very knowledgeable. Went above and beyond what I wanted done; all to my benefit. And completed in 90 minutes Service was extremely efficient. Staff very knowledgeable. Went above and beyond what I wanted done; all to my benefit. And completed in 90 minutes. Original time estimate had been 180 minutes. Great job! More

Thank you! Peter was great! As always he is very helpful with my cars! I will continue have him help with all of my cars needs! Thank you! Peter was great! As always he is very helpful with my cars! I will continue have him help with all of my cars needs! Thank you! More

Thank you for the amazing fast service. And customer service is amazing. They called me when my car was being washed and told me it was raft service is amazing. They called me when my car was being washed and told me it was raft More

Towbin Kia was absolutely fantastic in my car's routine service. They actually came to the house and pick the car up. They completed the service within 3 hours and return my car home in great shape. I than service. They actually came to the house and pick the car up. They completed the service within 3 hours and return my car home in great shape. I thank them so much for their consideration during this difficult time. More

Quick and efficient Took my 2011 Kia Sportage in for service. and to check the brakes. Turned out the brakes were fine, but the cabin filter needed replacing. Was promise Took my 2011 Kia Sportage in for service. and to check the brakes. Turned out the brakes were fine, but the cabin filter needed replacing. Was promised the vehicle at 10:30 and it was ready by 10:50 as I added on the change in cabin filter. I was told the other recommendations would be with my paperwork (the recommendations weren't with the paperwork.) More

Voluntary Emissions Service for my 2012 Kia Sportage The appointment went well they recommended some other things that needed to get done -- which was good. - Ed Rocawich has been my service manager for The appointment went well they recommended some other things that needed to get done -- which was good. - Ed Rocawich has been my service manager for while -- very good at what he does. More

I was told by a tire shop that i needed new rotors and tires, so i called Towbin Kia to get an official opinion. Peter answered and said I could come in and he could take care of me right away. After insp tires, so i called Towbin Kia to get an official opinion. Peter answered and said I could come in and he could take care of me right away. After inspecting my car he told me the truth about what i really needed. Saved me a couple hundred dollars and made sure my car was up to date with check ups. So thankful for Peter and Towbin Kia! More

Not a great experience I leased a brand new 2020 Sportage. Within weeks of having it, I noticed the air conditioning was not blowing cool air. There is a smart air system so I leased a brand new 2020 Sportage. Within weeks of having it, I noticed the air conditioning was not blowing cool air. There is a smart air system so I thought it might have something to do with that. When I got my oil changed, I asked them to take a look at it. They said it was fine and it will get cooler once the weather gets warmer. A couple weeks later when it did get warmer, it still was not working. I dropped the car off to have it looked at again. 3 hours went by without any call from the service team. I reached out and reception told me they had closed and they didn't know anything about my car. This is my family's only car and no arrangements were made by the dealership to keep the car. Once I finally got in touch with someone from service they said they were still working on it and I could pick up a loaner car. I picked up the loaner car, which was a sedan, and walked out with a service team member, as they were actually closed and it was his time to leave (Saturday). I wasn't even 10 mins away when the low tire pressure went on. Thinking I would just add air myself, I didn't think of it much until another dash light came on. The tires had nitrogen so I couldn't even add air. After we determined it was not safe to drive and the dealership was closed for the next 2 days, I had someone follow me back to the dealership to drop the car off. I had to make other arrangements to get to work. This loaner car should not have been given out with low tire pressure. I did get the loaner car back on Monday afternoon. I got a call that they needed to order a part for the car on Tuesday and would take a few days and even after multiple attempts I did not hear back from Kia service until the following Wednesday. It is very clear that there was not a through inspection when they leased out the car and then again when my oil was changed. If an entire electrical system isn't working/hooked up then that should have been known from the beginning and not leased out. I am very disappointed in the all around service I have had through Kia. More