Towbin Kia

I had a great experience with Towbin Kia. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon. Brooklyn was very helpful over the phone assisting me with inventory and answering all of my questions. Looking forward to stopping in soon. More

I reached out online about a car. Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wan Hallie Grant reached out to me about scheduling a time to test drive. I let her know that I'm familiar with the car, I can buy it outright, but I wanted to know if the car has one specific feature. I even took a stock photo of the feature and and sent it to her. I asked her to get back to me if she could find out any information, that was a week ago and I have not heard anything back. I went to the dealership and there was no one available to answer my question. More

Disappointing Experience at Towbin Kia - Communication Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered Lapses and Unfulfilled Promises I am writing to express my deep disappointment with the communication issues and unfulfilled promises I encountered following my recent car purchase at Towbin Kia. While initially excited about the car itself, the lack of follow-up, unclear information, and misleading sales tactics have significantly soured the experience. Registration Delays and Unresponsive Staff: Since purchasing my car, I've made multiple attempts to obtain my vehicle registration. This includes two visits, over five calls, and three voicemails left for the cashier. However, I haven't received a single call back, causing me to miss my DMV appointment. The receptionist's practice of screening callers based on caller ID and failing to inquire about the reason for a callback is not only frustrating but also a missed opportunity to address customer concerns. Further attempts to reach the cashier through service personnel proved unsuccessful as well. Everyone operates as an island with no idea how to interact with other departments. I asked for an email or for someone to walk to the cashiers desk with a post it note and that did not yield any results. Miscommunication During Financing: Prior to finalizing the financing, I repeatedly discussed the total out-the-door cost with my salesperson, specifically confirming the inclusion of gap insurance. Unfortunately, during the financing stage, it became clear that the final price did not include gap insurance as previously agreed upon. Additionally, several unnecessary and unwanted items like decorative decals and interior protection packages were presented as mandatory and bundled into the financing as optional, significantly inflating the overall cost. If I had been given the vehicle I wanted in the color I was looking for I could have avoided over $4,000 in extras I did not want. Their response was we’ve already put it on the vehicle. We can’t take it off however I wanted a vehicle and a different color and was waiting to hear back about when it would be switched out. I don’t know why they told me to finalize my paperwork knowing we didn’t have the right car. Unfulfilled Promise Regarding Car Color: A key selling point for me was the salesman's assurance that I could switch to a different color once the arrival timeframe was confirmed. However, after two subsequent visits to the dealership with the same inquiry, I received no concrete answers. When I was finally contacted to discuss my experience, I was informed that the loan was already funded and the best option was to trade in the vehicle for the desired color at an additional cost. When I said, I was willing to do that, and the gentleman said he will look into it. I never got a call back. This contradicts the initial promise and feels highly deceptive, encouraging me to finalize the purchase with the understanding that the color could be changed later. Inconsistent Information and Unattentive Staff: These communication issues were further compounded by a lack of attentiveness from the staff during a separate visit to inquire about a car for my son. The staff seemed uninterested in providing genuine assistance, only focusing on directing me to hand over my cell phone so that one of their employees could complete a customer satisfaction survey that would not accurately reflect my negative experience. Additionally, there was confusion surrounding service inclusions. Both my salesman and a staff member at the front desk made conflicting statements about included services like the first service oil change and a complimentary gas tank. Upon further research, I discovered the gas offer was contingent upon completing the survey, which I did receive and the promise my first service would be taken care of was not documented in the final paperwork. This discrepancy raises concerns and was promised by the salesman. More

Kept calling and sending emails after the sale from different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as different employees wanting me to come in and this is AFTER the sale now the service department is calling and sending emails and even went as far as Scheduling me for a service appointment for this coming September for a 7500 mile service I just barely have 300 miles on my car and won't be needing service anytime soon. The calls and Emails are extremely annoying. If I need service I will call You. Sydney in sales was awesome otherwise.. More

I highly DO NOT RECOMMEND please save yourself the time and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times beca and rth headache , the sales staff failed to get their part of the job done with paperwork , payment , information ect . Had to come in 3 times because they failed to get what they needed due to how fast they were trying to push a sale on a car . Then threatened to reverse the sales transaction. This was the most ridiculous, stressful experience I have ever had . Never again will I buy another car from kia . More

I brought my 2022 Kia telluride into the service department for 3 recalls. Upon returning my vehicle a Russel in service wrecked the right side of my vehicle into the service bay wall. I never h department for 3 recalls. Upon returning my vehicle a Russel in service wrecked the right side of my vehicle into the service bay wall. I never heard from a manager, I had to call and ask for one but was always connected to Russel, the person who wrecked the car. He was a poor communicator and had no attention to detail. 2 weeks after car had been there they said it was ready. When we went to pick the car up the paint did not match the rest of the car. It was not ready. It then took 4 weeks to be fixed. It was returned to me with paint splatters on the inside that no one checked, I was told 6 people checked the car before it left the lot. I do not believe that unless they all can’t see. The manager was rude, a poor communicator and had no attention to detail. This experience has been the absolute worst. I will not go back or ever drive a Kia again. More

Kia Carnival EX - MSRP is $38,700. They listed it on their site at $40,190, already marked up. They tried to sell it to me for $49,360 before taxes. With a 10.5% interest rate even tho They listed it on their site at $40,190, already marked up. They tried to sell it to me for $49,360 before taxes. With a 10.5% interest rate even though my credit is perfect. They said we should focus on the monthly payment. Very deceptive and dishonest. I don't know how this is even legal for them to do. More

I recently bought my 2020 Kia Forte from Towbin Kia , Henderson. I worked with Devante and his team. My salesman Victor did a great job assisting with the financing and the sales aspect of the purchase. Henderson. I worked with Devante and his team. My salesman Victor did a great job assisting with the financing and the sales aspect of the purchase. Nice job Victor. I had to Bring my car back because we discover that one of the back windows didn’t go down. So I brought it back and Russell in the service department was more than happy to assist. When Devante arrived, he made sure that window was fixed as well as having my car taken to be detailed , since it was not done on the date of purchase because it was raining. Devante even went above and beyond to put my seat covers and steering wheel cover on. I was so greatful, because I know that this was not part of his job description. I just want to thank his team for the service that I received. I would recommend Towbin Kia (Henderson) to anyone. More

Every time I try to get my oil changed here it is a complete wreck. I make an appointments a month ahead of time get quoted an hour and two hours later a simple oil change can't be completed. complete wreck. I make an appointments a month ahead of time get quoted an hour and two hours later a simple oil change can't be completed. More

DO NOT BUY A CAR HERE! !!!! I bought my 2014 Ford Escape from Towbin and should have known from the beginning to just walk out the door! Salesman pushed me into a vehicle I !!!! I bought my 2014 Ford Escape from Towbin and should have known from the beginning to just walk out the door! Salesman pushed me into a vehicle I didn’t really want because he was too lazy to negotiate with the manager! Then he emphatically told me how important it was to get a warranty because of all the high tech things on the car that could cost thousands of dollars to fix. Made sense as I told him only if the warranty covered everything he said the “High Tech” package would me my needs. Fast forward to the backup cam going out. Made an appointment at Towbin as I was told I was required to go to waited a month for the appointment got there they said we can’t fix this it has to go to Ford he looked up my warranty and sent the car to Ford Country. He said they’d fix it and I’d just owe deductible. They diagnose problems and tell me the warranty company said nothing I had wrong was covered and cost to fix it was $2,000. Called Towbin and asked why I was sold a warranty that didn’t cover any of the things I specifically bought it for and they said “That salesman doesn’t work here anymore” I talked to the GM and he said finance would get the problem rectified. They said “Sorry nothing we can do for you”. So now I have to pay $400 in diagnostic fees and forgo the repair because I can’t afford that. They would offer no compensation for my being sent to fix something at Ford that wasn’t even covered when the Service Manager said it was. When I asked about what the GM said the finance guy tells me the GM said he never talked to me. When I went to cancel the warranty the finance people were impossible to get a hold of and very dismissive. I’ve worked in the car industry multiple times in my life and I know how GOOD dealerships do business. This was absolutely the worst experience I’ve ever had! Don’t walk away from this place RUN AND DONT LOOK BACK! More