Towbin Dodge RAM

When we (my wife and I) first arrived at the dealership, T Lim approached us on the lot and was very nice and courteous. He showed us a variety of models and was very polite while answering our questions a T Lim approached us on the lot and was very nice and courteous. He showed us a variety of models and was very polite while answering our questions and addressing our concerns. We picked out the car that we wanted (located at their other dealer in the valley: Prestige) and asked him to run numbers for us. It was the last business day of the month (4/30/2011) so it was the last day for factory and dealer incentives available that we wanted to take advantage of. We completed a credit application which allowed the dealer to run our credit and determine where we stood with financing. I was very clear with them that I had a short sale on my record which was recently settled and that the car would most likely have to go in my wife's name and we would use my income to co-sign with. In light of that information and based on our scores, we negotiated an excellent deal with T, Prem (aka “Blue Genie”) and the rest of the sales management team. We were so very excited. Scott Stephens and Prem were both very willing to work with us when we had some issues come up with the bank while finalizing everything that caused some increases with the monthly payments. When it was all said and done, they provided us with an absolute steal of a deal! During the delivery of the car, Krissey McGee was absolutely wonderful! She made sure that we were taken care of, and understood how everything worked on the car. Now we are the proud owners of a 2011 Dodge Journey R/T ... we couldn't be happier! Thank you Towbin Dodge! More

Jabar Nicholson was my service advisor and he has gone out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in tak out of his way to be of help to me. He has gone way above his duties as a service writer to help in securing my vehicle needs. I trust him in taking of my vehicle's needs. He always calls and tells me what is needed to repair my vehicle. He is an asset to the dealership. More

Rick is great and always freindly. Took. Care. Of. Me. Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I Very quickly. I shouldn't have to type 250 characters to submit this survey. That is a rediculous requirement and being from the retail environment I know you are loosing scope with this requirement More

I purchased a "made just for me" 2011 FLAME RED Dodge Laramie. We live in Calif and not one dealer within 100 miles was willing to go the extra mile like Rennie did to get me the exact truck I want Dodge Laramie. We live in Calif and not one dealer within 100 miles was willing to go the extra mile like Rennie did to get me the exact truck I wanted---and I've tried for 2 years!!! Everyone else told me it couldn't be done---Dodge doesn't make a flame red Laramie!!! Well - I'm driving the truck that proves that it CAN be done and I have Rennie and Towbin Dodge to thank for it. Rennie was very knowledgable, helpful and extremely courteous and friendly. I have recommended him to everyone I know who happens to be looking for a new car/truck. I doubt I would ever go elsewhere for a new vehicle in the future. Rennie made the whole buying experience a real pleasure. It's nice to know there are dealers out there who really want to make sure their customers are happy and well taken care of. More

dealership was good to work with but have a couple of concerns: we were told the van would have uconnect for our phone and it does not have it. in addition we returned another lease van but are still g concerns: we were told the van would have uconnect for our phone and it does not have it. in addition we returned another lease van but are still getting calls from chrsyler about returning tht van so the dealership must not have notified chrsyler that they have the vehicle. More

Just wanted to let everyone know that the Faniance company was at fault with my preious rating and Not Towbin Dodge. I will highly recommond them. They done everything they could. I am sorry if i caus company was at fault with my preious rating and Not Towbin Dodge. I will highly recommond them. They done everything they could. I am sorry if i caused any inconvince. After my husband got done speaking with Scott Stephens, it was clear that Towbin dodge was the good guy. I over reacted. I am truly sorry. More

We have given the rating of "Great" because from the time we stepped into the dealership we were treated as people not as numbers. From the salesperson to the desk manager and finance departmen from the time we stepped into the dealership we were treated as people not as numbers. From the salesperson to the desk manager and finance department, the customer service was excellent. The deal they presented us was much better than we expected. Thank you. More

Had to look for a new car for my son, his was totaled. the car we wanted wasn't even instate but Thom did a search and found us a car in California. Lennie the sales director made me feel very comfortabl the car we wanted wasn't even instate but Thom did a search and found us a car in California. Lennie the sales director made me feel very comfortable about getting a car from out of state but when we went into the dealership Thom and Lennie took us to the back where a new shipment just came in. The car my son wanted was there. These guys went out of their way to make me feel good . Steve in finance was great and Krissey has gone out of her way to send the green slip to a sister dealership closer to our house. A great car buying experience. More

she was a excellent host ,made sure all your questions was ask ,made you feel very comfortable about buying .and made you want to come back and feel at home at towbin dodge she made me feel i could tell o was ask ,made you feel very comfortable about buying .and made you want to come back and feel at home at towbin dodge she made me feel i could tell others about towbin dodge and feel they would get the same treatment as i did . i enjoyed the vip invitation to support towbin dodge mechanics and i now will be using towbin dodge mechanics in the future . and meeting chopper was a pleasure now i know he really exist THANKS KRISSEY MCGEE KEEP UP THE GOOD WORK More

THIS EXPERIENCE BUYING MY CAR WAS BY FAR THE BEST. YOU HAVE SUCH GREAT STAFF AT TOWBIN DODGE. MY SALESMAN JERALD HENRY IS GREAT AND I WILL REFER HIM TO ALL MY FAMILY AND FRIENDS, HE LISTENED TO ALL MY NEE HAVE SUCH GREAT STAFF AT TOWBIN DODGE. MY SALESMAN JERALD HENRY IS GREAT AND I WILL REFER HIM TO ALL MY FAMILY AND FRIENDS, HE LISTENED TO ALL MY NEEDS AND MADE THE EXPERIENCE BUYING MY CAR ON MY OWN WITH COMFORT AND EASE. KRISSEY MCGEE IN YOUR CUSTOMER SERVICE DEPARTMENT IS BY FAR TOP NOTCH. I'M IMPRESSED WITH HER KIND APPEAL THAT MAKES PEOPLE FEEL AT EASE. THESE ARE THE TYPE OF PEOPLE WHO MAKE A DIFFERNCE IN YUOR COMPANY. THERES SOMETHING VERY SPECIAL ABOUT BEING SURROUNDED BY AN AMAZING GROUP OF PEOPLE THAT ARE WHOLE-HEARTEDLY DEDICATED TO HELPING PEOPLE. ALL YOUR STAFF INCLUDING JOEY FROM FINANCE AND STEVE WERE AMAZING. YOU SHOULD BE PROUD AND HONORED TO HAVE SUCH DEICATED EMPLOYEES THAT TAKE SUCH PRIDE IN WHAT THEY DO. SINCERELY, TINA M. GALINDO More